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November 2023 by Jessica Dewitt
Worst Experience at this Bank of America location they are not well but together here. I drop off checks in all different cities for my boss when he needs me to pick up checks and deposit them. I stood in line for 30 minutes while it seemed the bank manager couldn't get things moving. I did not make my deposit hear b/c of all the issues that day and the the lady gave me issues too, I do not trust this location at all the lady in front of me could not get her own money out of her account. I go to whatever location I'm closest to picking up checks on the road and I will never return to this one, something is not right here in this lobby. I would rather go to the Bank of America's in Royal Palm Beach, WPB down Okeechobee, Deerfield Beach, Boca Raton, Palm Beach Lakes, and Wellington these are all better locations and the banking tellers and staff are always helpful and nice.
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November 2023 by Rene Martinez
This location is the worst. They never pick up the phone during business hours.
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October 2023 by Venus Holloman
Horrible horrible service with George’s they should just close this place down and go to the one on 45th and military!! Came in on a Friday around 12 noon to cash a check I waited 25 mins bc it was one teller. Then a lady came off break attempted to help me but she needed a overide so she went and told the guy that was in charge Georges and he didn’t come so I seen him at the atm and asked him to come to the front bc at this point me and the gentleman at the counter needed the same thing a overide it was so busy and he made us wait even more. When he finally cameAfter approximately 15 more mins he had a bad attitude didn’t wanna help me he procrastinated appropriately 5 more mins with attitude I asked him what was the problem he said I was stopping him from doing his job!! I simply asked for my check back i didn’t feel safe and was treated unfairly by this Man he definitely needs to be trained on how to treat customers especially if he represents Bank of AmericaGeorges was very rude and angry it’s not my fault u have one teller on a busy Friday at lunch
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October 2023 by Latarence Butts
Absolutely the worst managed branch. I was totally discriminated against based on my skin color never felt so Disrespected humiliated sad that a black man cannot cash a large amount check. I had to make 3 separate trips to this bank just to be told some b.s. policy. Looking for a new business bank.
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August 2023 by Mia Cushnie
I went into Bank of America today to simply ask a question about getting a notary for my job. I went straight to the teller so see if I needed to speak to someone specifically. I informed the teller what I needed, a gentlemen behind him (tall, glasses, wearing a brown suit) stated I needed the document. I explained to the teller my situation and even showed him the email. He told me to give him a few and he will see why I could do. I arrived around 9:40ish. About 10:05, I was still waiting. I went back up to the teller to see how much longer it would be. He went to catch and low & behold, the person I was waiting to speak to with the man in the brown suit. Instead of speaking to me (which would have taken 5 minutes, he proceeded to deal with another customer which was going to take a while. I ended up leaving around 10:30, annoyed. I should have listened to this reviews and gone elsewhere. Please contact me to discuss further, should have handled that while I was there.
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August 2023 by CrazyFooty
I went in with my driver's license and check book to get a certified check. They refused to give me my money because they said I need my debit card on me? The manager, she was useless and perfected the art of looking busy and telling people what to do. I asked them if I get my passport would that help and they laughed and said no!! Unbelievable. The worst part is an asked before I left if my husband comes in will you give it to him. The manager said yes if he has the on line bank app!! Which I had and showed them. Horrible. She should not be in charge.
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July 2023 by Drew L
I had an account with Bank of America for many years and closed my account because of the way people are treated. With that said I went to this branch today to cash a check and was charged $8.00 to chase it. I requested to speak with a manager there and The manager Sarita refused to speak to me. If you don't want to deal with the public get yourself a stay at home job. Will never go back there..
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July 2023 by jeisy hernandez
Worst customer service ever from the supervisor or the person in charge of helping customers notarize documents had my mom waiting for more than 30 minutes knowing that she had already asked for somebody speaking spanish which they were a few bilingual workers at the moment who helped her translate when the person finally came to help her she told her because she didn't speak English she was not going to help my mom at all in a very rude/disrespectful way because there were employees there willing to translate to help and she was reluctant to help. A person from a different culture were she had hijab on and decline help after knowing the language barrier already decided to leave me waiting for 30 min + to not even let a person translate will not be going back to that location ever again.
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May 2023 by Rich Patriaco
I would never do business with this bank. I knew an old woman who was a victim of identity theft BOA began the investigation it took 4 months.What that poor old woman had to go through financially without any of her own money.
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May 2023 by Trini AeroTech
Showed up after cruising from work because google had the closing time listed as 5pm. But had a sign posted contradicting the online info. Terribly misleading!!!
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May 2023 by James Moore
No good serviceNo help about my stole money order that's was cashed there with my name on it how yall cash something with a signature on without the original owner present horrible service.
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May 2023 by Aras Ares
The worst office where I’ve ever been.I needed a notary service, representative put me in the room and told me that somebody will come to me soon. I stayed in the room for 45 minutes. Nobody came nobody said anything how long to wait or something and after 45 minutes, I just left and nobody noticed.
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May 2023 by ismael Toussaint
Good fast experience opening a new bank account. Thank you Sarita!
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April 2023 by Sarah Lemay
5 people to help sign ppl up for new accounts but absolutely no drive thru access of a capabilities and only one teller to help you once you have an account. It’s very clear where priority lies with this bank. I’m currently 10th in line and have been waiting to simply cash a check for 15min. Their only goal is to open you an account and not help you access or manage it one bit!!!!!!
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March 2023 by Coleby Whitaker
Wasted over a half hour of my time and pushed me out the door at 4 30 when they close at 5 because they wanted to start closing. Completely unprofessional and the manager has no idea what he is doing or care at all that he wasted my time. I was going to create an account with you all but the manager at this location on 3/2/23 convinced me otherwise.
