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August 2024 by Jing Li
The staff here are not helpful at all. I brought a package today with a tracking number from my company. Mo said he can't do anything with a tracking number. Asked him on how to schedule a pick up. He didn't know. Not a single information is provided except no, he can't do anything with it. He's not even trying to help at all. When I ask to speak to the manager and when he will be in the office, was told whenever he decides to come. Really unprofessional business here. Avoid coming to this location.
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July 2024 by Jim Richards
In and out fast
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July 2024 by Angela Pineda
This is my first time and the staff helped me at all times. To my doubts(questions), until I make sure of the address. Very grateful for your attention. He made me feel trustworthy. They recommend having smaller packaging that protects the product. I still give them 5 stars.
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July 2024 by Gino Roque
Kayla gave excellent customer service today with a quote on my package.
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July 2024 by Jan Tidwell
UPS at every location I have been to is at the top of their game! Example, today in Lake Mary, Florida Taylor(young lady associate)is not only efficient and helpful but, also very kind and friendly.
Thank you UPS for hiring and keeping excellent employees. UPS has always been my first and favorite service to use over all others.
Sincerely,
Jan Tidwell
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June 2024 by L Falconer
This place gets BUSY QUICK!! Like the line was out the door within minutes but the 2 people working were banging it out quick. Kayla is so sweet and sooooooo patient. More patient than I could ever be. She took care of me and really hooked me up. I’m forever grateful! Thank you!!!!!!
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June 2024 by Gymcrusher G
Manager never calls back. Asked them to reroute a package and he ignores it big time as he doesn’t want to pay. UPS said that he can call and they will send it where it needs to go since it came from his store. Spoke with Kayla and she’s amazing but unfortunately manager doesn’t care for the business. Either say yes or no and get this done. Don’t hide away from your customers. I will never go to this store. Sanford is my go to store.
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May 2024 by Ann Mc
They managed the line with efficiency and professionalism.
Thank you.
Update: I went into this location yesterday and as always; was greeted by courteous, knowledgeable and efficient associates. Thanks Mo for all your help and assistance! This courtesy you provided is another reason why I will always use this location.
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May 2024 by Thomas Muchem
Went in to ship a letter. Rep kept attempting to up charge to a faster method when it was useless (shipping to an 3 hour drive by car). Someone wanted to send an Amazon return, was charged for the label to be printed and the items repackaged in “appropriate” packaging. All other carriers allow you to send the return in package received and print the label for free.
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May 2024 by N D
Taylor helped us tremendously with printing my label and was able to help with a dolly in order to bring in the heavy box.
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May 2024 by Film Wave
Great store and great employees! I cannot thank them enough for getting all my rushed orders out on time- they have gone out of their way to help even when they did not have to.
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April 2024 by Yasmin E Velez
Excellent service and courtesy.
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March 2024 by Talor Robare
Despite the store being so busy every day, the employees are always so calm and assure customers daily they will be with them as soon as possible. Additionally, they tell customers not to rush even when there is a line out the door, which goes to show how prepared they are to handle these kinds of situations. Bravo!
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February 2024 by Ashley Mac
I come here frequently, everyone is ALWAYS friendly and helpful, even when things are crazy busy (12-2pm)
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February 2024 by Karen Smith
The employee Kayla was very professional and did a great job! They were extremely busy but she handled everyone with a smile!
