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May 2024 by Anonymous A
Terrible experience. Emily (i think that’s the name of the girl who works there) is the rudest person I met at this place.
I got a voicemail from this pharmacy about some medicine being on backorder. I went in person to see what’s going on since my doctor prescribed something few days earlier but we got message it was ready for pick up so we were confused. New voicemail states it’s on backorder and there was possibility of getting it at some other location. My first thought was maybe somehow they gave my medicine to somebody else.
Emily was working and I explained about voicemail and backorder. She checked and nonchalantly said “ It’s not for you” and said she can’t tell me anything anymore. I was shocked since I had no idea who else needed medicine. My husband also didn't know what’s going on when we talked plus we have small children so we knew something is wrong.
Emily you(your pharmacy) called me and not the other way around. You didn’t ask who else lives with me or anything else. Your delivery sucked and just made more confusion. Pharmacy manager who heard us talking came and asked me to tell them who else lives with me in my home. At the end I found out that our ER visit from previous night was the reason for this. For some reason ER sent prescription to this pharmacy and to CVS that’s open 24 hours even though we were only told they are sending it to CVS (which we wanted) since we needed antibiotics asap and nothing else worked late on weekends.
As I am the mom of that small child(who doesn't go to school yet)you could have asked me “Is there anybody else in your family who needed medicine, did you have any emergency lately involving minors or anything else without giving kids information ” or you could have asked if I have more kids since I was there with one of our children and I could have told you their names. Instead “I can’t tell you“ and looking at me with disdain for something that involves minor was not professional.
Who would you like to talk to regarding small child and prescription? Maybe you were expecting little child to call you and show up without parents?
I understand there is privacy policy but you called me and you saw I was confused and you did nothing to explain. You just stared at me saying "I can’t tell you."
I am the person who took sick child to ER, then drove to another city to pick up medicine late at night and most importantly I am the parent/guardian of that child and we have the same last name.
You could also have asked for ID (but you didn't) and after you checked everything you could have told and explained more but you just didn't care.
This wasn’t the first time we needed medicine from this pharmacy so this wasn’t my first visit there. We have been customers at this place for years. Saying I can’t tell you anything and making more confusion after PHARMACY CALLED ME for something that includes my small child is the rudest thing I have ever experienced.
We changed pharmacy.
Advice, be more polite and explain better instead of acting not interested for something that wasn’t mistake of your customers.
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October 2023 by Bill Keene
Horrible experience. 3 months without my prescription and the list of excuses without an apology is embarrassing. Never again.
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February 2023 by Mandi S.
I'm a huge fan of Publix. While many items cost more than other stores, you also get the service that comes with the price tag. Also, they have some amazing bogos if you you look for the em on food, wine, beer, seltzers, etc. sodas sometimes are buy 2 get one. Carrot cake is a must if this is your first time, and the tendies are really good too. Seriously though, look for those bogos!
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January 2023 by Yolanda Larson
This team is on top of it. Always going the extra mile.
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December 2022 by Eella Sorge
Pharmacy techs here are nasty rude!
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November 2022 by Alianny Pereira
Pharmacy techs here are nasty rude!
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July 2022 by Suzanne Hayes Burden
I mean how unprofessional can this pharmacist be. I quote. “Don’t stare me down while I get your medication”. I text you when it’s ready. They texted me that it was ready. Guess I didn’t jump fast enough while it was shelved!
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May 2022 by Mark Cahill
The pharmacy said to me , I hate this but I was told to lie and I don’t want to do that , I was shocked , But after today The pharmacy manger Has lied to me again , now I believe the guy he was told to lie to me. STOP Punishing pain patients it’s not a life we choose and next time you tell someone you called remember there are records THE MOST Uncompassionate pharmacist I’ve ever met in 20 years
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February 2022 by Jonathan L.
Two words... PUB SUB!! I never knew how great a made to order sandwich could be at a supermarket. Publix does it right! Their chicken tender sub is unbelievably good! I got lucky and snagged a whole sub for $7, which is typically $10.
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August 2021 by Aarti H.
This has been my go to Publix ever since I moved to Lake Mary about 5 years ago. And there are 3 others in just a couple miles vicinity. The products are always well stocked and the customer service is always satisfactory. I always love walking down the aisles and seeing what buy one get one free goodies are displayed the current week. Some of the employees know me and they always greet me with a smile and say hello. Whenever I need help, the employees always make it a point to resolve my issue. It really has that neighborhood supermarket feel. I highly recommend this Publix whenever in this area
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August 2021 by Stacy Austin (Stacy Lee)
Love this Publix
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May 2021 by Yasa P.
The only reason this store warrants a 2nd star is because the groceries are always well organized, fresh, and the prices are reasonable. They have weekly deals like buy 3 boxes of mineral water/seltzer (I like the Polar brand) for $12, buy 1 get 1 free whipped cream or 2 for $7 on Edy's ice cream. If you're one of those shoppers that picks items you didn't intend to buy because of the deals, be sure to take a quick photo of it. Why? Because otherwise, it likely won't ring up correctly and the cashier (someone with a name like Hozanna, for instance), will argue with you for a solid 5 minutes about how the savings was only for a different item while you hold up the line looking like an a******* The cashier asked 3 other cashiers/managers/bag boys nearby (correct, 4 employees total) sided with the cashier and nobody bothered to run back and check because it's such a long and tiresome freaking walk, right? It must not be possible to ring up the next customer while you hold items for another, my bad. I can only deduce this stems from upper management who train their employees to argue with their customers and miss out on deals they have, but won't give you. I was just stupefied. Even the lower priced grocery stores I've gone to in the past would either check or just give it to you. I finally just told her to ring them up as is for individual items. I walked back and checked myself, took a picture, and told them to take better care of their other customers. A cashier named Melissa rechecked the items, and gave me some of the cash back. The other employees gave me dirty looks on the way out, because it's apparently my fault for being such an abhorrent customer by expecting to pay the posted prices. Don't shop here unless you want to pay full price on every single item regardless of advertised "deals." Take it from customers like myself that had to learn that little charming experience the hard way.
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May 2021 by Leah Witte
This is the worst Publix!
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December 2020 by Amanda M.
Nice place to grab groceries. It seems to be a smaller publix compared to the two nearby. Was happy to see some grass fed beef options in the meat section- two types of grass fed ground beef. Couldn't find anything else though. Picked up some free range organic ground turkey. In the produce section, I couldn't find the broccoli slaw. There was an employee there that asked if he could help! Awesome! He showed me where the slaw was (unfortunately not organic) and helped me find other items. The organic free range eggs were on sale $2 off! Woohoo! Grabbed two of those. They also had a great sale on hummus. At the register, I used my club card and immediately received $5 off. My lucky day! They offered to help me out with all my items as well. Great place to shop. They make you feel like a valued customer.
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September 2020 by Google user
Love this Publix
