-
October 2023 by Cheryl B.
We got the privilege to rent this fancy 2023 truck from Budget. We love trucks so it was nice to finally get to drive one of these. The place/office is inside of The Westin Hotel in Lake Mary so pretty hidden/hence you don't see it from outside. We had a hiccup on our traveling schedule and ended up having to extend our reservation. One of the down falls that we encountered with this rental was that they did not allow us to extend it over the phone, they stated only in person. When we drove to the closest location where we were my hubby had some card issues so he told the clerk at the counter he would be back so he could be able to quickly empty out the vehicle to return it since they couldn't process his card. Unbeknownst to us, the gentleman then replied if you turn it in 30 mins after the time we charge a daily $10 fee. Kind of a hack we wish we would of known. I say kind of though because it really wasn't the full case either they changed a $40 charge for the 2 days late on top of a $17 overcharge fee called "7% confession fee". My hubby noticed the extra charges once he got home, go figure. So silly pro tip look at your receipts lol and also real tip make sure your daily quotes match up with the quoted travel agency price. Il update this if/once he calls tomorrow to try to get some of these fees waived since he was told it would be less for the late fees. Other than that comparing to other rentals this place isn't so bad and our situation is a bit unique. If he had spoken up about the fees when checking out too maybe they could of accommodated us better.I'd just like to update my review. My husband called back and budget kindly waived most of the late fees and returned him $45 since he had come in the the office on time to extend the rental. We appreciate that and will be doing business with them in the future.
-
December 2022 by Troy Wilson
Gonzalo took care of me after I rented a car from another branch. He went way beyond what he needed to make sure my issues were taken care of. Polite and courteous the whole time while juggling other customers throughout my time there.
-
September 2022 by gionex
Excellent customer service provided by Gonzalo. Would recommend this location.
-
March 2022 by Lars Bambi
Gonzalo contacted me as soon as I touched down at SFB confirming my rental. Communication 5 star.Pricing was the best around, searched for hours until I found lake Mary budget .Pricing 5 stars.And the most important part Gonzalo was professional and courteous!Highly recommend!
-
September 2021 by John Yo Daddi
Don’t know why this place gets such a bad review hit, I was in an out within 15mins on Friday morning with the correct reservation, car was clean inside and out with a full tank of gas. I do not rent tons of cars but, I mean this was a better experience then most others I dealt with.
-
August 2021 by Rano Dementyeva
The car had smell in it and also I couldn't turn on the music on from my phone
-
March 2021 by Jay Morris
What a joke! I had a prepaid reservation and received a call 30 mins prior to pick up they did not have any cars. I was told to call customer service who found a car at the Sanford airport (only a few miles away) for nearly triple the price. Same car, same rental period, nearly triple the price. They refused to honour a prepaid reservation and all the rep would mumble was that was that was there policy. The rep repeated over and over that the manager I asked to speak with would also do nothing. Same car, only miles away , at a ridiculous price. Plain and simple, Budget cares nothing about their customers and if you chose to rent here expect to be disappointed.
-
February 2021 by Daryin Medley
Pleas do not rent from here!! They are awful and careless.
-
June 2019 by Care Jordan Booking
Expensive and always I need to go to the location for extensions.
-
May 2019 by Mary Chenard
Rented a car for vacation and things were added to my bill when I tried to fix it I was treated poorly by worker who refused to fix it and manager who claims they couldn't help me. I had to go over his head to a nice supervisor named Alex that fixed the mistake in just a few minutes.
-
October 2018 by Davey C
Nice staff and good selection of vehicles to rent. Cars to SUVs. Clean and ready to drive.
-
December 2017 by Mary Lee
DO NOT RENT FROM HERE!!!! I made a reservation for 9:30 BECAUSE I NEEDED TO BE SOMEWHERE! The clerk put a note on the counter with her cell phone number to call because she's out of the office?!????!?!!!! I call this number and she tells me she's 15 mins away???? ARE YOU KIDDING ME???? Why would I make a reservation for 9:30 if I didn't need the car at that time???? At 9:45 Vanessa still had not returned. Close to 10 she calls to tell me she's back and I told her it's too late now, that I needed the car for 9:30 and now I missed my appointment!?!??? SHE HUNG UP ON ME!!!!!!!!&
-
April 2017 by Marguerite Avery
I'd actually like to give them 1/2 star!! My daughter reserved a car with them on line, but had a problem with her card. She had to cancel her reservation because this location was not equipped to take her pre-paid debit card. However, this location tried to charge her $150.00 to CANCEL the reservation!!! My daughter returned with a different card, reserved her car, and when she was taken to the car, IT WAS FILTHY INSIDE & OUT. All that the owner/agent could say was, "really it looks fine to me" along with eventually saying, "I don't have time to wash cars". He finally washed the car, however the inside is still dirty. If my daughter had any other choice, these inconsiderate people would not be getting a penny!! UPDATE: Unbelievably, this agent tried to charge my daughter for a full-size car, while giving her a standard car! When she discovered the error, he "cooked the books" so that it didn't show in their system. I'm going to stop here, even though the horrible experience did not!! Budget, Westin, and their attorneys will be informed!!!
-
March 2017 by Damon Black
I swap back and forth between AVIS and Budget here, they don't have the same rates. But the same couple runs it. Great team. Great Service.
-
December 2016 by Gunnar Soderlind
This company is horrible. I have rented two cars on two occasions. The first rental they over-charged me. The 2nd rental they added another day to my rental even though I dropped the car off on time. And now they added a $297 charge saying I smoked in the car and I'm a non-smoker. These people are scammers. I will never rent from them again and I suggest you stay away.