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March 2024 by Holly Burnette
They don’t answer their phone and it always goes to voicemail. You can’t pay for labels to have something picked up from your house. Employee said that was per their manager. To have something picked up from your house you have to have the prepaid shipping label. If someone ever answered the phone, I would have been able to not waste my time and gas to find this out.
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March 2024 by Stephen McClellan
Drove an hour to get here to drop off an Amazon return. I'm told they have no internet and their is nothing they can do. I told them that they should close or notify Google that they are closed for business and was laughed at by the CSR. Terrible customer service.
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March 2024 by Erik W
Love the food
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March 2024 by Laurie Tyler
This UPS store has always been helpful and efficient. They make returns very simple.
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March 2024 by William
Although offline, they will accept Amazon returns providing “offline” printed labels that do not offer much if any detailed information. Phone service for follow up is not supported and when in store for a in person follow up then faced with a reminder of what other costumes have already voiced their concerns about for this location; very assuming young adults that have little to no notion of what costumer service, past your standard greeting, is like. Day plus after the offline conundrum and package is un accounted for (@ our end). Will not return to this location even if the un accounted for package ends up in the lost and found. It is understandable that these returns and some of us clients when experiencing technical issues can be a bit challenging; however, your costumer service representatives, should be mature enough to process costumer inquiries (provided these are properly expressed) w/o the assuming, interrupting, elementarily re-explaining to the then victimizing after their behavior triggered an adult’s response to their children like behavior. Very un- satisfied costumer on this end.
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February 2024 by miner account
smooth return
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February 2024 by Nick Sandelier
This location refuses to print things for its customers. Refuses Amazon returns. They have been sending customers to Office Depot for 2 months. For now on I will go to Live Oak as this location is filled with lazy incompetent children."You can count on the printing professionals at The UPS Store Lake City to help you make a lasting impression. We offer a wide range of printing and copying services to help you promote your small business or prepare for your personal event or presentation. Place your order online or stop by our store to get started." ~~ what a joke
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February 2024 by Ashley May
This location is absolutely useless.
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February 2024 by Gypsy Phoenix
Terrible customer service. Rude and unhelpful. Literally told me to go somewhere else. I guess they don't like making money?Came back after submitt8ng a print order online only to be told they couldn't do that either. False advertising online and on the windows. Still telling me to go to another business. Rude teenage employees that don't seems to want to do their jobs. And no manager on-site...?? How is every other UPS store can print things but this location is so incapable. And I can't get a refund on my paid for print order.
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January 2024 by Carla G
They do not print Amazon return labels anymore. They lied and said their email is down, then said the manager decided Amazon returns are too much hassle. So, a bunch of lying children work there. Useless.
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December 2023 by Gator Girl
Will not print amazon returns. Even know amazon website tells us the do.
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October 2023 by Sherri Haase
It's always very busy every time I've had to come to the UPS store, but the staff is great, very nice and friendly, and also helpful. Once you get through the line, if there is one, it's a quick process.
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October 2023 by Sandy Marie
Young man with beard incredibly helpful to these two seniors notarizing, copying, sending closing documents. Really top notch.
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October 2023 by Sandy Bell
The staff was very friendly and helpful. They could multitask. I had four items I was returning and it went very quickly. I've always had a good experience at this location.
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September 2023 by Asha
What an absolute joke of a place. They have a cell phone as their main number, and they will charge you hundreds and screw your package up. Avoid this place at all costs.
