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February 2024 by Patti Le
I didn't go to this store....I have no pets
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February 2024 by Denise Kohlmaier
Awesome groom, Alisa is the best. My Max looks great!! I love Pet Smart ❤️
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February 2024 by Richard Holdridge
The dog grooming services are incredible. They treat my dog as their own!
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February 2024 by Elizabeth Jacobson
I've had to make a few online orders, for my dogs. The orders were ready in hours. Most definitely excellent experience.
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January 2024 by Steve Zentner
They had everything I wanted. The staff truly does appear to love animals and as a bonus it's in Lake City, Florida.
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January 2024 by Cynthia Nunn
We are new to the area ,and had hoped to establish bi-monthly grooming services, for our fur-baby . Our first few visits were good, my fur baby is a full coat Shih-Tzu, so I only require the Brush and Bath service. On my last visit, we were charged a dematte fee, which I felt was unreasonable. Firstly, the groomers access your pet prior to service so this should not be a surprise charge , after the pet has been groomed. On yesterdays visit, same thing occurs, my pet is accessed for mattes, told, " he is fine", then at pick-up I'm told there was a de-matte fee added. , as I verbally professed my feedback regarding the issue, Jordan " disconnects our call", and I am called back by Alyssa, who identifies herself as the manager . She too, kept interrupting me as I was speaking, which only further fueled my disgust! My fur-baby was wet, face was sticky and clammy and his under belly reeked of urine! The store manager did refund our payment for the service, but, I was livid and heartbroken of how my fur-baby had been mistreated ! None of the above mentioned PetSmart personnel apologized for their actions , nor, were concerned with my feelings. In fact, when I stated that I would not be bringing my fur baby back for services, Allysa said" great,"! I have had similar experiences at the Lady Lake, FL, and Leesburg, FL PetSmart locations . In my opinion, these groomers do not like to serve pets with long coats, their prices suggest that they are capable , but their products and actions clearly tell a different story. This is the reason I have groomed my fur baby since he was a puppy, l. It's been my experience that the groomers I've had the misfortune to groom my fur baby , prefer to cut him bald , if they find a matte and I'm not having it! This is also why I purchased Chris Christenson grooming products and have educated myself on how to use various grooming tools. I'm still very uncomfortable with expressing the annal glands and nail clipping, which is the only reason I utilize grooming services for my fur-baby. I'm DONE! I will take him to a veterinary for those 2 services . I hope this helps another fur- parent that may have had a similar experience. You can do it, too, their are several YouTube videos to help you . Your fur-baby will thank you .
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January 2024 by Yasmine Gunter
They're very nice and helpful
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January 2024 by Lee Lawson
Good place for pet supplies. Friendly staff
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January 2024 by betty gibson
They do an awesome grooming on my pet only downfall there shampoo products make his skin dry & he gets scrabs . Trying out another groomer
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January 2024 by Josh H
Been there twice so shame on me. Grooming dept is mediocre at best. Overpriced for a wash. Say they'll do extra stuff and then they don't do it. Always say it's going to be about an hour and a half to 2 hours so you set up things to do in the meantime and I'll call you 20 minutes later to come pick up your animal. It's happened twice so it's on me for thinking it would be different and giving the second chance.
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December 2023 by Wesley Cole
Decent service
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December 2023 by Eileen Morilleau
My relationship with PetSmart has come to an end. Last week I called for an appointment for grooming my dog, which was for this morning. On the phone, I asked for a quote and was given $65. My Aussie has been in to be groomed fairly often. I was asked what had to be done to our pup and asked for the usual. I thought having a file on the dog meant the groomers knew what they were doing. Apparently there is NO historic on the dog and what is done. In any case, I was told to initial and sign a waiver not realizing that in fine print a totally different price was indicated. The amount I had to pay was $90. This is totally inacceptable. The price should be reconfirmed and made transparent by the groomer before the signature of the waiver. The price was NOT brought to my attention. « Just initial here, and here and sign here ». When I brought this to the attention of the supervisor, she showed through her attitude that the customer is quite accessory to a transaction and refused any renegotiation of the price. Apart for a quick trim on the back legs and bottom, the price is truly not justified. But that’s okay. Your supervisor said that I refused the negotiation. I asked her WHAT negotiation ? : there was none. I have been in the commercial realm all my working life and I would NEVER allow a customer to walk out dissatisfied. There is ALWAYS a solution.This supervisor, however, was perfectly satisfied with my walking out dissatisfied. I will no longer return to your store again, and I will be advertising this incident abundantly to all I know.
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December 2023 by Cicily Johnson
Visited the store to buy dog treats. I work for a Law Enforcement agency and we loss 3 K-9's. So for our Thanksgiving luncheon I wanted to honor our K-9's. The cashier was very helpful and nice with letting me know about thier sale that they had going on thank you so much for your help.
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December 2023 by John Estes
Good help, nice people there... Their staff are mostly young people that really like animals.
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November 2023 by John Blankenbehler
Incredibly diverse selection of animal related products and services. I picked up health related treats for my dog while my wife found toys for the cats. Great staff, easy parking, and a clean shopping experience.
