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September 2024 by LESLIE CAPERS
Lake City CJDR is hands down THE BEST dealership I’ve ever worked with. Yes, we drove 2 hrs and 45 mins from Georgia to purchase my daughter's dream car. Bob, Richard, and Nick are awesome to work with! They cared about our needs and not just the dollar. A satisfied car is their top priority! Thanks again for the great service!!!!!
Leslie Capers
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September 2024 by Cheryl Florian
The buying process was easy. They want to sell. After, customer service was horrible. I called about 15 times in 2 weeks and never got a call back. I would not tell anyone to go there.
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September 2024 by michael clark
You won't find anything Thang. These people will treat you like a VIP. They did use right hand we will buy another truck in the future. Thank you CDC
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September 2024 by Michelle Keiper
I can't say enough good things about this dealership! We found a vehicle, had our pre-approval and went to the dealership. Jake our sales rep was amazing. He broke every little expense down for us. He wasn't pushy like you get at some dealers. Jake was able to answer all our questions! This is our second purchase thru this dealer and the first was not a pleasant experience so we were a bit uneasy about going back but after speaking with Jake I knew we had made the right decision to go back and be a repeat customer! I will recommend this dealer to anyone looking for a new or used vehicle! The process was so simple and no one was pushy and everyone there was very polite and pleasant and it wasn't a show they put on just because they are sales reps. The honesty we got out of everyone we spoke to was a relief in the car buying world!! If you need a vehicle look no further and contact Jake and they will do whatever they can to get you into the vehicle that works for you and your budget!
**Update** as I was driving with our three children in the car I heard a scrubbing and ticking noise. When I got home my husband looked at the tire and whoever replaced the calipers and brake pads DID NOT tighten the bolts. So one bolt missing and the other was two spins of a finger and it fell out. The caliper was riding on the inside of the rim. Called service and of course got someone who wasn't even at the dealership and was told I could call a tow company and have it towed to the dealership where they would get to it sometime tomorrow! As I need my vehicle to take our daughter to and from school this wasn't an option, so my husband had to buy the bolts and replace them. We did still make an appt for the vehicle to go back in due to the fact that both back tires need to be replaced due to dry rot around the outside of the tire!! I don't know who they had inspecting the vehicle but they failed miserably and I would hope the service department takes appropriate steps to correct the problem as it is a major safety issue!!! Also don't expect to get a good detail at the end of their day! They did the quickest wash and didn't even wash the top of the vehicle and the cup holders were still nasty!! Sales great...service dept negative and detailers negative!!!!!!!
Update number 2.. after getting nowhere and no response from the service dept I spoke with Gary and explained everything that has transpired and he was the most helpful and wanted to make things right with the vehicle. He spoke with a different technician that reinspected the vehicle and made sure everything was tight and he is going to replace the bad tires. Gary has been the most helpful and understanding person we have dealt with concerning the service side of things. Gary is making every attempt to make it right with the least amount of inconvenience to us. Thank you Gary for making sure things get corrected!
I still gave five stars after getting the issues corrected as they were going to make things right on their end and not just leave us hanging out to dry...
Update number three...we were told by Gary that our tires would be here on the 4th..welp here we are and no tires...spoke with Hannah in service she knew nothing about anything that had been going on because someone just took it upon themselves to open a ticket in her name...smh very very disappointed in this dealership and the loss of communication they give their customers. Can't help but wonder if we had purchased a 150,000 dollar vehicle or a brand new vehicle if we would be having these issues.
I have changed my review to a five star review after speaking with Nick the GM. He took our issues and between him Gary and Hannah our problems have been resolved and the new tires will hopefully arrive in two days! The whole process with the service dept was a struggle however after dealing with Nick, Gary, and Hannah we were finally felt as if we were listened to and the safety of our childre
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September 2024 by Nicklaus Murdock
Amazing!
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September 2024 by Julie Sullivan
If I could give 10 stars I would! ⭐️
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September 2024 by Tetelestai b
Haven't been to a dealership that treated me as well as Lake City CDJR, this is only place I will buy my vehicles.
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September 2024 by Robin Crespo
Bradly owes me some Ram floor mats, but he is good in my book …great job brother ….
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September 2024 by Robin R. Crespo
Bradly was awesome .. great guy done me good …
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September 2024 by Samantha NORRIS
I wanted to share that Trish in the service department is very kind, thorough and always makes my service appts a great experience. She is a great asset to the company. Thanks Trish!
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September 2024 by Jaylen Williams
BRADLEY WAS SO HELPFUL. I did not expect to get a car today. 10/10 forsure
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August 2024 by UniKron
I bought two cars from here last weekend 2021 mustang gt and a 2022 Mazda cx-9. They didn’t have the Mustang I wanted on their lot so they went ABOVE AND BEYOND to find me one. I ended up with a beautiful red 5.0. These people here do make dreams come true huge shoutout to Catherine and Gary for helping us through this process!!
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August 2024 by G C
My experience with this dealership has been deeply disappointing. My car has been in their possession for over a month, with no clear communication or accountability. Reaching the technician by phone is nearly impossible; calls go straight to voicemail, and promises of a callback are rarely fulfilled.
I've been given multiple expected completion dates, all of which have been missed.The standard response is that they'll call when the car is ready, leaving customers in the dark and without follow-ups. This lack of communication and transparency is frustrating, to say the least.
This is the third time my car's completion date has been pushed back. I visited the dealership in person after getting no response from the technician, only to be met with indifference. Despite being assured that my car would be ready, I was informed of yet another delay. The staff's lack of concern and their failure to follow through on commitments suggest a disregard for customer service.
The receptionist also provided misleading information, claiming the technician was the only one working that day when, in fact, he was not. The repeated inconsistencies and broken promises have left me feeling that this dealership is untrustworthy.
It's unfortunate to conclude that the lack of accountability and care in their service is indicative of deeper issues within the organization.
Replying to the dealership comment.
How could you find me in your system? You never asked me for my name nor did I give it to you.
There’s no need for me to give you my full name. There is plenty of information here, and from what I read in other posts, that changes can be made without names given.
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August 2024 by Cheryl Underwood
From start to finish these guys made this car buying experience smooth and easy. Zackari, Sergio and the rest of this all star team will be my go to guys and the ones I’ll always highly recommend to anyone! They turned a stressful situation into a pleasant experience. I cannot thank them enough.. if you’re looking for a new(or used) vehicle, look no further than Lake City CDJR. You’ll not find better anywhere else!
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August 2024 by Richard Oliver
Very easy to work with and friendly staff. Cat was great through sales and Nick was helpful getting the sale package together.
