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June 2024 by Harry Kazianis
The staff is really great and always so helpful. There are always sales and now they do monogramming. My wife always enjoys coming here when we head to Disney Springs. Keep up the great work.
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June 2024 by Alicia Fay
I don’t know why people gave bad reviews. This was such a nice experience in a store in a while! They were very helpful and knowledgeable about sales and the girl even mentioned to me about the Disney pass holder discount which I didn’t even know we got! I am very happy!!!
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June 2024 by Emily Mueller
Absolutely lackluster, disappointing LP location that does not hold up to the brand standards, at all. Visited the store to purchase a romper that was advertised in their marketing emails, and I was not greeted or even offered assistance even though I had already taken a garment from the rack.Since no one seemed to notice me, even though the store was mostly empty and there were 5 people working, I found my own dressing room and let myself in to try the item on.Deciding I liked it, I went to the counter to check out and there were no smiles, no “oh this is cute, we just got this in, did you see the other things we got in?” etc. The associate wouldn’t even look me in the eyes.This all rubbed me the wrong way, so after dropping $156 and exiting the store with my purchase I had second thoughts immediately. I went in five minutes later to return it, and already the staff had forgotten me and asked if anything was wrong with the item I had bought five minutes prior. I said no, but that they weren’t helpful or faking interest in the slightest and I’d rather just shop online. No apologies, acknowledgement or anything was given.This was just so different from their other Florida locations. I expected great things from this Disney Springs store as the staff hired in DS are typically fantastic, but this place was a lemon. Please don’t waste your time or money at this location.
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May 2024 by Alexander Pastukhov
Favorite store of my daughter
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March 2024 by Louis and Elaine
Honestly this is my wife’s favorite store for clothing. Just when I think she has everything they offer, something new pops up ?. She always seems to find something new and that makes me happy. The people are always super nice, they keep large inventories and the styles are colorful and fun.
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February 2024 by Camille Dow
Yikes, this is very likely the worst experience I’ve had in this entire Disney vacation. The employees were the epitome of rude. As soon as I walked in, I got a strange feeling (when I wasn’t even quickly greeted), but being the Lilly lover I am, I tried to push through. I should have listened to my instincts because the experience was horrible. There were 4 employees working in a store with barely any guests inside…yet not a single one asked me if I needed help (though I’d witnessed them asking the older Caucasian women multiple times if they could help them). I had to literally chase one associate down to ask if there were any additional sizes in a dress I liked; she came back very quickly from the back and said no (like she hadn’t even actually looked). I then witnessed an employee making of a customer who she was on the phone with (mocking her with weird faces as she spoke to her); I get that customers can be irritating, but that was extremely unprofessional. When I finally got fed up and left, I passed by 2 associates who made eye contact with me and didn’t tell me goodbye or thank you.Don’t waste your time going into this store, especially if you’re a young minority.
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February 2024 by John
Horribly rude employees. I hope this location closes.
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February 2024 by cindyreneeskinner
Thank you to the wonderful staff for helping pick my perfect wedding dress.They shipped it to my home and made the everything so easy!!
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September 2023 by Kim M.
Was excited to shop here at the Disney Springs location today. I walked in and was greeted - very nice. As I walked around another associate asked if I needed help followed by three more people ...I couldn't even turn around without bumping into another salesperson asking me if I needed assistance. The store isn't that large but there must have been 7 people working and following everyone around. I was so annoyed I left. Couldn't enjoy myself and just browse.
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August 2023 by Melissa H.
I was in need of assistance with gifts for my mother in law. Amy was amazing and the most helpful associate ever. This store is lucky to have such a wonderful employee. I hope they appreciate her as much as I did.
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August 2023 by Laura K
Extremely friendly staff! I have called to ask questions and place orders twice and both times they were so helpful and kind.
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August 2023 by Laura Kerns
Extremely friendly staff! I have called to ask questions and place orders twice and both times they were so helpful and kind.
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May 2023 by Jessica Jones
I am trying to be nice by giving it two stars. The store was beautiful, BUT…. Today we visited to exchange a Disney Lilly shirt and dress my SIL bought me here at this store for Christmas. I didn’t have the receipt because it was a gift… I understand the stupid return/exchange policy, but I was frustrated that I was standing there with NWT items bought there, and I just wanted to get a different size. Instead of telling me to check Tren-D from the beginning after asking her several times so, what do I do if I don’t have the receipt? Finally, my friend saw I was getting frustrated and asked what else could be done, and that is when we learned to try Tren-D (we did, and they were so pleasant and helpful, unlike the Lilly staff, all three of them) so I do not recommend this store. The staff seemed very stuck up. Smiling doesn’t help when you aren’t actually helpful. Have the day you deserve.
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April 2023 by Jordan Park
The workers this evening were incredibly rude. The tap to pay system was disabled (Apple Pay, etc.). Purchased the items online after it said it would be fulfilled if ordered by a cut off time on the website for in store pick up, only to be told at the store it was past the cut off time for today’s orders and they would get the order tomorrow - too late. They were out of a lot of sizes.
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March 2023 by Noemi S.
I walked in the other night visiting Disney springs with my daughter and it was our first time in the Lilly Pulitzer store. The girls there were so polite and helpful. Such a happy colorful store.