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January 2024 by Piano Journey
I was really excited to visit the Jo Malone store in Disney Springs. I've been wearing Jo Malone since 1999. I was the only one in the store and was not offered any help. Soon someone else entered the store and the sales person (Marissa) ran over to help her. I guess I didn't fit the profile so I left.
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January 2024 by Arantxa Singh
I went last night with my husband looking to buy him a couple of colognes since it’s our favorite brand and not once were we greeted or approached, if anything we were avoided. Mind you the store was empty. Maybe there was one more person there purchasing. Then another customer came in and literally needed help and because there was a language barrier he seemed to have no interest in helping her either and was pretty rude and stuck up. Maybe we didn’t fit the profile they were wanting to sell? Who knows, but the experience and service to the client was absolutely terrible for such a high end store. Unfortunately we left empty handed. Will not be returning to the LBV location.
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October 2023 by Bear Bear
Worst customer service, ever!!! You come in this store and they just look at you like you don’t belong. My mother-in-law loves this brand. I hate coming into this store! Buyers beware! Go to Nordstrom if you want any customer service!!
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June 2023 by Bryan De Leon
The Disney’s Springs location is beautiful, but the staff have no customer service at all . It’s pretty obvious they were poorly trained or that they don’t really care about their job . They make feel you unwelcome and talk to you with a attitude. Not really a good experience. Your staff represent your brand and values. Get it fixed . Or let their know , they can always apply and get a job at Walmart.
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June 2023 by Chloe Belle
Patrick was great in helping me pick out my wedding scent!
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December 2022 by MJ Negahdar
Nice storePolite, helpful and responsible staff
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November 2022 by Ryan Day
I did some Christmas shopping at the Jo Malone in Disney Springs. Shiana (I'm sorry - I don't know if this is the correct spelling!) helped us pick out scents for candles and did a great job putting things together, wrapping etc. She was very helpful and made the experience great, and I think people will like the gifts. I'll be back in the future!
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November 2022 by K R
I went in wanting to smell a perfume I saw on TikTok, but I couldn’t remember the exact name. They helped me figure it out which fragrance I had seen the ad for, but I fell in love with a different scent completely. They were very helpful, and it was a pleasant shopping experience. Try the Wood Sage & Sea Salt fragrance. Next time I’m in Disney Springs I’ll shop here again.
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November 2022 by Kevin Raymond
I wasn't aware of what Jo Malone was. I went in interested to try something new. Everyone was very nice and inviting. Kristi and Donna allowed me to try some of their new fragrances. As I tried the products Donna gave me a detailed history on the company. Needless to say I was impressed. I walked out with two fragrances. I will definitely be back.
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September 2022 by Roman
This is a favorite perfume/cologne of my wife, and of mine. Nicely laid out store. Even a section for the guys, Mr. Malone. They arrange fragrances in groups..Floral, Citrus, etc. so that guys like me stand a chance of finding something good. The sales reps were kind and attentive.
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August 2022 by Shermika D.
Great shop that's so cute! Excellent customer service. I loved smelling all the different candles.
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March 2022 by M Roman
This is a favorite perfume/cologne of my wife, and of mine. Nicely laid out store. Even a section for the guys, Mr. Malone. They arrange fragrances in groups..Floral, Citrus, etc. so that guys like me stand a chance of finding something good. The sales reps were kind and attentive.
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March 2022 by LISA HICKS
Donna and Shey were amazing !! Spent over an hour helping me find my signature scent !!! Added bonus .. if your a Disney Passholder your Disney discount applies ! Jo Malone and Disney perfect combo !!!
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March 2022 by Mackenzie Ridgway
Very well stocked and very helpful staff!
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March 2022 by Dyanne Woolfalk
I had the greatest experience with Jo malone at Disney Springs. I was immediately greeted by Sheyanna and lost my mind. Her Costumer services skills are un matched. I was introduced to archived fragrances that I would not have had the opportunity to smell and determine which scents were for me. It was very nice to be introduced to Jo malone’s home scents, including the candles and diffusers. I’m their costumer for life. Having a personal direct representative makes the shopping experience very specific and special whether I’m physically at the store or home. For the folks that didn’t have the best experience, give them another chance and ask for Sheyanna. You will not be disappointed.
