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January 2024 by Neil V.
I made an appointment for my 2021 F250 to get an oil change, have 3 safety recalls fixed and to investigate a severe rattle from the back of the cab. They had the truck all day and said it would not be ready to be picked up until the next day. And then at 8.30am that same next day the truck was suddenly ready. When we asked about the rattle they said they didn't know about it. I can't believe that. The Service Advisor was verbally informed when I made the appointment, secondly all service requirements were written on the drop off envelope I left the key in, and thirdly inside the envelope was a separate sheet of paper with everything written on. So three separate requests for service. When we asked for the rattle to be investigated later that day, the reply was that the truck was all done and they were not doing anything else. "Too bad, come and get your truck". When I picked up the truck, which was after hours, the invoice showed no result for one of the three safety recalls, so that was a second request that they just ignored. Now I have to go to Sam Galloway in Fort Myers to get these dealt with. This was my first experience with Labelle Ford and I will never go there again. In addition to the terrible service and lack of communication, the premises look like cattle sheds on rough ground with bad signage.
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January 2024 by Rebecca P.
If I could give them negative stars I would. We purchased a used 2015 Jeep Rubicon. We felt we were getting a good deal. They mentioned the extended warranty no less than 10 times and we assumed it was just an attempt to upsell. We did not take warranty. Had the vehicle for 5 days, drove less than 100 miles and check engine light came on. Took it in for service at another dealer and the bill was $6300. They should have either fixed the issue before selling or disclosed that it needed work and in my opinion just a shady way of doing business. The warranty company should know that they are pushing warranty purchases to fix issues with the vehicles that the dealer doesn't want to fix. This was 5th vehicle purchased from Plattners over the years and unfortunately they have lost us as lifelong customers and we will tell everyone we know not to go there.
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September 2023 by David B.
Juve is the best ! Had a problem with my 2015 F-150, Sam Galloway's earliest appointment 3-4 weeks out, called Saturday morning, Service manager met me Sunday evening to park my truck inside gate, trouble shot Monday morning, parts arrived Tuesday morning out the door fixed by noon on Tuesday, great job
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September 2023 by April S.
Dealership lies about pricing on vehicles when it's clearly priced on a sticker on their website and does not honor their price. Highly recommend to stay away from this dealer
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March 2023 by Jory B.
BUYER BEWARE! Stay away from this dealership. The bad reviews are true, I wish I would have read them before going to this dealership and waisting my time with them. Bad sales tactics, unbelievable mark-ups and wanting to charge extra for products they did not install.
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February 2023 by Tasha Tyree
Employees was very nice they ordered a part for me it was on time like they said
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January 2023 by Christine C.
Not happy at all. Today, I went and spoke with a salesperson on the lot. Was informed, verbally, that the used vehicle that I was looking at was $9,000 and would be $10,000 "Out the Door." I went back to get my husband, returned to the dealership. As my husband was taking care of something else and was sure that I would be fine, as the price was agreed upon already, he left and would return later. The manager informed me that the salesperson should never have quoted me a price and that the vehicle was now $17,000. A 2008 Ford Edge on the website for $9,988 would have almost $7,000 worth of Tax, Title and random fees. He saw a woman alone and planned to take me to the cleaners. Didn't work. Shove your car. In Ford's ongoing effort to make money, they made more than one Edge. And....it was a cash deal. Had the checkbook in hand.
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January 2023 by Robert M.
I saw a car on their website. This morning I called and they confirmed that they had it. I called back a second time to confirm that it was there at that location and not one of their others. They once again confirmed that it was there. After driving an hour and a half hours across the state, I arrive at the dealership. Car isn't there. It was "transported" a few days ago to some other location. I left. And the place looked like a dump. Total waste of 3 hours of my life.
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October 2022 by Tommie N E.
The absolute WORST dealership you could buy a car from. They will try to see you all these packages and then when you ask them to explain then they have no idea what they're talking about! The service department is even worse!
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September 2022 by Wendy S.
My car had a recall notice. They gave me an appt within a week, took the car right in, told me 1-2 hours and got it done in that time frame . The person at the desk was friendly and helpful
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July 2022 by Corey B.
Made a yelp just to keep people away. If you find a vehicle online add 10-12k to that price and that's what they want for it. Total scam. The people that work there also have no clue to when the vehicle was last serviced. Went with a new Chevy for what they wanted for a used.
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April 2022 by Ashley E.
Do not go here if you are ordering a ford. The workers there do not seem to care about making money. Went to custom order a 60,000 dollar car March 12th and took weeks to get back to us after calling every day then lost our paperwork. We asked for a deposit refund since it is now April 19th and an order hasn't even be placed. They didn't even fight to try to get the business and get us to stay. We will be going to a bigger ford. If I could give 0 stars I would.
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February 2022 by Bobby M.
Waist of time!!! Don't even begin to think what they list the car for is close to what they want to sell it for. They advertise low and then charge $3,000 - $5,000 more in hand written fees!!!! "Shop, perma plate, theft and key replacement"????! What is this? Really??!! How they are still operating? This is crazy! Glad I didn't drive there. Look at listed price online. (In picture). The sale price is already changed to a higher amount. Then added fees, fees and some other fees. If you read the reviews, the fees are even different prices. But the lady told me they charge the $3,426 (hand written fee) to everyone!! Then they charge the "state fees". I have never seen this so I am surprised anyone does business with them.
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February 2022 by Cynthia B.
Drove there today to look at a truck I saw advertised on their website. I can kick myself for not steering clear as warned with all the negative ratings. Yep, got there and the truck I went to see didn't exist. The sales guy said the website made a mistake. Then I mentioned it would be a cash buy and was shocked to hear about a $2000 added fee on top of sales price since I wasn't financing or trading in another vehicle. I thought cash was king. Obviously this dealership thinks no sell is a good sell.
