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August 2024 by Natasha Young
Rachel was so great. She helped us find our wedding bands so quickly!
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August 2024 by Akono AmnrA
Okay, above and beyond. Thank you.
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August 2024 by Pablo Guzman
Great and helpful staff awesome team Erika and Rachel
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August 2024 by Isis Rodriguez
Excellent attention by Erika Gonzales
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August 2024 by Mo Williams
Nicole was excellent And very Professional. 10/10
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August 2024 by Jesus Arroyo
Worst experience buying jewelry. I ordered a wedding band for my wife and myself a ring. My ring came in no issue and my wife ordered a 2mm band and they sent a 5mm when I got to the store after a month, note I need this ring by the August 16th and I ordered this a little more then a month ago so instead of reordering and expediting the shipping, they said oh it will be here the 23rd a week after I needed the rings for the wedding. Also instead of being charged the same price they would charge me $60 more to reorder which was way more than what I paid for initially ( paid $124 initially ). Manager goes we have one here ( my wife didn’t want the showroom one because who wants something other people have not tried on ) the manager goes I can give you 10% off this one, again no where near what I initially paid ( 10% off = $165 total). Worst Experience ever and never going back. Any normal place would understand that this was a mistake on the company side and help but nope just gave me more money to pay, a little 10% discount ( which is still more than the price I already paid for), and no where near the date I need it by. I ordered everything with time and now I’m screwed. Here are some pics of what was sent instead of the 2mm one and my order
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July 2024 by Mack BAKER
Both Erica’s and exceeded my expectations when searching for an engagement ring. I am a novice and the made the process seamless
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July 2024 by Michelle Birmingham
For nearly a decade, I've had nothing but outstanding experiences at this Zales location. Whether it's for buying jewelry or getting warranty inspections, this has been my go-to spot. As my husband and I approach our 25th anniversary early next year, I have to give a special shout-out to both Ericka’s and team. They helped me pick out stunning new pieces that I can't wait to show off. If you're searching for top-notch customer service and high-quality jewelry, look no further than Zales in Kissimmee. This store truly sets the standard for excellence!
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July 2024 by Carol Caroline
Erica was very nice. Made me feel very welcome and helped me with what I needed.
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July 2024 by Yudy M
Love coming to this zales store everyone is always so friendly, welcoming and willing to help out. Erica Gonzalez is very sweet and kind.
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July 2024 by Allison Ledet
I have been a customer for 6years now. I have been treated like family, hands down Erica Gonzales will find you the perfect piece you have been missing and help you surprise thelove of your with a one of a kind piece. Don't sleep on this place.
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July 2024 by Ben Ruiz
I have been coming to this location for years. Mrs Erica Gonzalez is the truth when it come to exceptional customer service.
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June 2024 by Edward Ellsworth
Nicole was great again. Rachel was busy doing her job. Nice and cordial associates.
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June 2024 by Maggy Rodriguez
Erica and Erica are amazing. Loved how they helped picking my forever ring
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June 2024 by Roberto Espinal
Excellent service. I found everything I was looking for for my wife on Dominican Mothers' Day.
The staff was very friendly ?, I recommend it, 2½Hrs trip, and I would do it again.
Excellent service. I found everything I was looking for my wife on Dominican Mothers' Day.
The staff was very friendly ?, I recommend it, 2½Hrs trip, and I would do it again.
