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March 2024 by Ricardo Serrano
The shortage of people in the pharmacy makes this Walgreens the worst of them all… take your prescription somewhere else and never look back
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March 2024 by Steven Camp
Horrible experience trying to pick up a prescription. I'll never use this pharmacy again
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March 2024 by Amber Ingram
They always have our meds in stock which is great but the wait time is just ridiculous. The line for the pharmacy wraps around the back of the store. I’ve waited in line for an hour both inside the store as well as the drive through. Nobody should be allowed to sit in the drive through for over 30mins. They should be made to come inside or park and asked to wait x amount of time before returning or simply be asked to come back later. You could have helped several others while working on ONE customer in the drive through for over 30mins. The time of day is irrelevant and does not make a difference either. I’ve come as early as 6:30am, midday, and later in the evening and it makes no difference.
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February 2024 by Sandy Negron
Most incompetent and rude pharmacy I've ever dealt with in my life!! Save yourself the frustration and go somewhere else. ANYWHERE ELSE
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February 2024 by Laura Brooks
I don't understand the point of a 24 hour pharmacy that won't answer the phone for providers to send them medications. Management should really look into what the staff is doing on the night shift because it clearly isn't working.
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January 2024 by Vilmarie Montijo
Today 1/4/24 the pharmacy tech release the wrong medication, the one touch glucose package was open and few things were missing, called Walgreens and waited over 2 hrs to talk to the pharmacy. No customer service, rude and very unprofessional.Also the HCA hospital sent a prescription to walgreen which someone cancelled the order without notification.
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November 2023 by Dr. Lillian Tirado
I normally ordered anything I need from this location online and get same day delivery. I have never had any issues and everything I ordered I always get it. I love the rewards program they have to get extra cash first my purchases. One of the items I ordered from my last online order I needed to return it. I was assisted by Jackie C.; which I think she was a manager. She was very helpful and professional while assisting me. She was super nice and friendly and took care of my return immediately. Thank you so much, Jackie C. I loved interacting with you and your customer service skills were excellent.
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November 2023 by Luz Gomez
My own experience is you go in and appears there’s no one inside. And when you do find someone, nobody knows anything about anything. They don’t try to be helpful either.
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August 2023 by Evelyn G.
No customer service. Wanted to have prescription delivered... no one in that pharmacy on Cypress Parkway EVER picks up the phone. My texts ALWAYS read "ready for pickup". Never received my prescriptions so changing pharmacies and good riddance!
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August 2023 by Theresa P.
Absolutely terrible telephone answering. Whenever I call I am forwarded to a call center and I have no confidence on the accuracy of the answers given. I just want to speak to my neighborhood pharmacist, but it takes 30 minutes to an hour to reach the pharmacy itself and then put on another hold. NOT GOOD AT ALL!! :~(
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July 2023 by Ignacio “Iggy” Santiago
Worst pharmacy in the Walgreens network. Always understaffed and horrible wait times!
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June 2023 by Miguel Santiago
in Responsable I'll be waiting for a7 day today's for my medication l call then talk to you medication is when you get there you have to wait one hours
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June 2023 by Nancy Vega
It's ridiculous trying to get thru to this location (Poinciana - Cypress/Marigold). Wait time on phone over an hour. Most times call gets hung up on or disconnected. Call Center is great but getting transferred to the store is a nightmare.
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February 2023 by Philip B.
Terrible customer service Need a medication, order it on the app, ensure you have 2 weeks supply. Even then pharmacy techs might help. Attempted to get meds from Drive though, no signs of closure or Covid line. Got barked at because I attempted to pick up meds. Went to see my PCP at 10am, still waiting for meds at 3pm. Is there anything less than 1 star?
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February 2023 by Aerial R.
This pharmacy is absolute trash. Don't order your prescriptions here. It's been 14 hours and my prescription still isn't ready