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August 2024 by Maggie Dunkley
The two young people who work the front are extremely rude they dont speak when you come in. They was having full conversation with each other before I had to finally cut in and ask for help
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July 2024 by Nuria D M
Good service, but slow service so you always have to wait more than 20 minutes for your turn with an average of 10 people waiting to be served.
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July 2024 by angel gonzalez
Customer service is like a lottery draw or like a box of chocolates, you never know what you're going to get.
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June 2024 by Kristina Isgrig
I have been using this location for years without any issue. Today, June 17,2024 at approximately 11:15 am I had to stop to return multiple items to Amazon. The girl who helped me was extremely rude and it was clear she didn’t want to be there. One of my items was still in the Amazon bag to which she opened and said “we don’t need the bag” mind you I literally watched the other team member next to her just tape up a return in the original Amazon bag and slap a label on it. I politely asked her to just throw the bag away, she refused and said they don’t have a trash can. When I clarified there were no trash cans in the store, knowing there was a small one at the Amazon return kiosk right behind me, she stated we do but they aren’t for customers and you need to take the bag and throw it out outside. I took the bag and threw it in the trash can by the return kiosk on my way out there door and the other associate had the nerve to yell at me and tell me to take it outside. I just walked out. Absolutely outrageous that something so simple as throwing away a small piece of trash was too hard for the staff. As I read through reviews I’m seeing I’m not the only person that has dealt with this and while UPS store owner says it is to be addressed in other reviews it clearly isn’t.
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June 2024 by Anonymous Person
Wife Paid over $200 to have an overnight important medication refrigerated with dry ice she sent it in the morning Thursday from this ups location in Orlando and my phone says package is delayed. it was sitting in the store until 748 and then scanned at 11 at night! I called one800 UPS today Friday and they told me that it didn’t leave Orlando yet and there’s no guarantee delivery until Monday now …destination is Puerto Rico. I’m trying to call the store and nobody answers, I’m furious!!!
This was supposed to leave the same day with guaranteed delivery on Friday. It’s Friday afternoon and I’m waiting on the Puerto Rico side and package is still in Orlando. It was a very expensive shipping cost, and the expensive medication is perishable. I’m furious. I no one answers the phone.
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June 2024 by myrna suarez
Fast service. As soon as the line got long 2 other employees came to assist.
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May 2024 by Sylvia Multari
The employee that took my return was very rude. She saw that I have a broken arm and despite the fact I had to carry my purse and keys she told me " "we don't take the bag" and said " there are trash cans outside". I have been coming to this UPS store location for years and never have had a staff tell me "they donn't take the bag". They either put a label on it or throw the bag our. I usually do not leave reviews but this just was very rude especially the way she said it.
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May 2024 by Juan Herrera
I recently had the pleasure of interacting with Sherly at UPS, and I must say, her professionalism and dedication left a lasting impression on me.
From the moment I walked in, Sherly greeted me with a warm smile and a genuine eagerness to assist. Despite the hustle and bustle of the UPS center, she maintained a calm and composed demeanor, which instantly put me at ease.
Sherly's knowledge of UPS services and products was truly impressive. She took the time to listen attentively to my needs and provided personalized recommendations tailored to my shipping requirements. Her expertise ensured that I chose the most cost-effective and efficient shipping option for my package.
Moreover, Sherly's attention to detail was impeccable. She carefully reviewed all the necessary paperwork, ensuring that everything was filled out correctly and that I understood the shipping process thoroughly. Her thoroughness gave me peace of mind, knowing that my package was in capable hands.
What truly stood out about Sherly was her willingness to go above and beyond to assist me. Despite a busy day at the UPS center, she never once made me feel rushed. She patiently answered all my questions and provided valuable insights to make my shipping experience seamless and hassle-free.
Overall, my experience with Sherly at UPS was nothing short of exceptional. Her professionalism, expertise, and dedication to customer service are commendable and deserve recognition. I would highly recommend Sherly to anyone seeking outstanding service at UPS. Thank you, Sherly, for your outstanding assistance!
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April 2024 by Grimelis Llaurador-Albarran
Quick and friendly service.
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April 2024 by Nicholas Laird
Just disappointed this evening 04/11/2024 , I have used this location before a young man his name I believe is Mauricio has provided good attention. Tonight I arrived in the parking lot behind Burger King parked at 6:56 as I walked up to the store a big white sign read open there was one customer inside, as I walked up to the door there's too women one looking at me locked the door very arrogantly told me it was 7:00 pm and that the store is closed as I stood disappointed a couple minutes I looked at my phone and the time was 7:01pm and the open sign was still on .
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April 2024 by Bianca Hester
This UPS store has always been great about getting my packages to my family on time and with nothing broken or damaged.
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March 2024 by Admin User
The ups store the way it should be. everyone was friendly and I was greeted when I walked through the door Sebastian was fast and knowledgeable which made the process that much better thanks man! Keep up the great work ?
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March 2024 by Zoilo Antonio Valdez Perez
Excellent service and attention
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March 2024 by Nicole S
Everything us always SO easy when I use UPS. I have never had any issues and I appreciate that!
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March 2024 by EDDIE MNSLVS
Near home and professional service.
