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November 2023 by Ivana
Very good people are working here! Alan was the best in assisting us with our baby’s neutering. Thanks to a doctor too! Would definitely recommend this location!
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November 2023 by Tracey Melodia
I loved Dr Gifford! This is literally the Walmart of veterinary care. My dog was diagnosed with an enlarged heart. That’s pressing on her trachea, which is eventually going to be fatal. She was given to medication’s one a heart medicine, and the other Hycodan, which is essentially Tylenol with codeine, cough syrup, she’s very tiny so she only gets a half an ML. I spoke with Dr. Cruz who originally diagnosed her and then had a 10 day follow up with Dr. Soto and the cough medicine was wearing off much earlier than every 12 hours. She increased it to every eight hours when I spoke to her on October 19. She asked me if I had enough medication and I told her no and she stated that she would give me more. Therefore, when I stopped a day or two later to pick up the prescription as they no longer carry scheduled narcotics at this location, so I’m not sure if they lost their license for some reason because they used to when Dr. Gifford was in practice there, apparently there was a different doctor named Dr. Rivera who refused to write the prescription of which I thought was already written by Dr. Cruz and I was just picking up the office manager. Alexis was very rude with no bedside manner and I am a medical professional as well, and I stated that this is for a dog that has a life ending illness, and she really didn’t care, I explained I don’t understand why I can’t just get the prescription that is necessary and it’s such a tiny amount. It doesn’t make any sense and she stated it’s because Dr. Rivera has never seen my pet. I said well she seen by this practice and her chart is here, so clearly you know what she’s on Again she refused so I called thrives main line and made a complaint. Which resulted in me having to make another appointment with Dr. Cruz two days later just to get this medication I do not recommend this place for another reason as my larger dog had torn his meniscus and I took him there because online it says we accept walk-ins and they do not. I got turned away, even though all three of my dogs get seen there And was forced to go to a place I had to find myself. If your dogs are healthy and you just want shots, I can understand taking them there, but as far as anything else they are in capable. When she was diagnosed with the heart issue, they told me there are only three places in the entire state of Florida that have a cardiac ultrasound. Just buy beware if you care about your fur babies, go private.
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October 2023 by Grace
Always so kind to us and our pup. The current Vet is real and honest, not money-hungry like some we have seen before that wanted to do unessecary things unrelated to our visit. Easy to make appointments online and the Vital Care discount is worth it!
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September 2023 by Lindsay Thompson
Amazing! On the day appointment.Staff so friendly, knowledgeable, caring, explained every step of my pups illness and treatmentHighly recommend!
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July 2023 by Katherine Stenzel (Kate)
Edited from 1 to 4 stars after Alexis the hospital manager helped me out. Alexis was kind and wonderful, and she helped me avoid the double charge for the test. She also put a note in my file to have the shots given in the room with me instead of in the back. Thank you for making things right!Terrible experience. I was about to go out of town and told them I’d bring the fecal sample when I was back, they said no problem, then told me they were going to charge me $41 again because I had passed the deadline (I was never even made aware there was a deadline because of their lack of communication). They said they could at least check with their manager before charging me, so I left and asked them to call me with what the manager said. The manager said I needed to pay the $41 again to get the exam, and I said alright and went to give them my card over the phone, but they said I had to come pay in person (which they also never bothered to tell me I’d have to do) and I was already 40 minutes away. Unethical business, and they don’t communicate their pricing fairly. Watch out for hidden fees and poor business practices. As a side note, when my cat got vaccines, I wasn’t allowed to stay with her, and she was in the back for 25 minutes. How long could it possibly take for a couple shots? She was shaking when she came back. Definitely calling corporate.
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July 2023 by Junior Vidigal
I can't give ZERO star. Thrive has a terrible attendant. I took my cat who had an eye problem and they didn't attend to me. The receptionist said I could make an appointment for another day. After I said I needed immediate care, she offered to pass it off as an "emergency", certainly to charge 10x more. Not to mention there was a woman who appeared to be the doctor, she didn't even look back. I will never walk past this clinic again. If they are already like that at the reception, I can imagine what the backstage treatment must be like.
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July 2023 by Juliana Pereira
I brought my dog here to assessa large mass on her stomach. Immediately the “veterinarian” said she had cancer, without performing a single test, and they couldn’t remove because it was too large. Absolutely absurd we paid $90 for this ridiculous service. Do NOT go to this facility if you really care about you pet!!I took her in another vet, they removed the mass, she doesn’t has cancer and post surgery she is fine now.
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July 2023 by Kyoko Kirigiri
I loved this place because the staff was so nice and it was called Thrive AFFORDABLE vetcare. for a check up or follow up it use to cost around $35 but now its like $64-$65? just to say “yeah your pet is ok.” i’m upset i really liked this place but as a student its better for me to go elsewhere. i hope you guys can provide affordable services again.
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June 2023 by Lauralee Kirkpatrick
I talked to 2 employees in PetCo, and they both were very helpful and friendly. I didn't use any services. I just went in to buy treats for my dog. They answered all my questions, and I will definitely be back.
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May 2023 by Amie Hayward
I was warmly greeted the moment I walked in with my dog. The process was smooth from start to finish. Staff and Dr. Soto were professional and caring and everyone took the time to discuss the issue and possible remedies. I highly recommend this location!
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April 2023 by Craig Mcfarlane
Very affordable, easy to make an appointment online and we were seen straight away. The clinic is clean. The staff are all very nice. Unlike other vets we have been to, we were treated respectfully and not spoken to as 3 year olds!! Everyone was kind and caring to our dog. Everything is explained to you so you can make decisions about the recommended care without any pressure.
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April 2023 by Allie Biondi
My cat needed a last minute rabies booster and they were able to see her next day. The staff and vet were very professional, helpful and sweet to her. She got so many pets and compliments on her eyes I don't think she even knows she got a shot :)
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April 2023 by Sarah Easterly
Staff listens to your concerns and take appropriate actions after discussing options with you. Pricing is very up front and discussed prior to any services happening. So happy we switched to this vet from another local private vet!
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March 2023 by Carole Conlan
We went to Petco for our 3 pound Yorkie to get groomed. First of all, she was there from 11:30 until 4:30 which is way too long. Second, $80 is way to much money for grooming. Last, and most annoying, was the fact that she looked exactly the same as when we dropped her off in the morning. We asked the groomer to trim about 3/4” all around her and concentrate on her face. Neither of these was done either. I had to trim her face when we got home. Also she still had small mats on her which I had to comb out. I would not recommend this Petco groomer to anyone. I feel like we wasted our $80 on something we had to do later instead.
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March 2023 by Devin Bonilla
We love Dr Gifford. She listens to your concerns . We never feel rushed with her . She makes sure she puts us at ease and answers all of our concerns with our fur babies . We have had all of our dogs be seen with her . We miss her . You need to keep her forever . Dr Gifford thank you for all that you do for us humans and our fur babies