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October 2024 by Michelle Crespi
The absolute best clinic we have brought our baby girl to. Kim (TECH) is an angel. Super informative, thoughtful and caring. Dr.Laxton was also an angel! She was extremely educated and truly cared for our baby. The front desk girls were super friendly and helpful. When looking for a veterinarian/office this is exactly what you would want for your babies. We are 100% coming back when need be so our puppy girl is taken care. Thank you all so much for your care!!!
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October 2024 by Bernice Santiago
Took our doggie for an exam and everyone was very nice. We were in and out in an hour. I will be taking him there again in the future.
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October 2024 by Nemexis Alvarez-Frontanes
Rudest veterinarian ever
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October 2024 by Lourdes Santiago
Veterinarian Dr. Soto and the staff are very compassionate, knowledgeable and attentive with my furr baby.
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October 2024 by ENRIQUE DELGADO FERNÁNDEZ
Just amazing they’re so kind and professionals
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October 2024 by milvian rosado
Dr. Cruz is awesome. She is caring and answered all my questions. The staff is friendly and very courteous. Thank you!
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October 2024 by Judith Torres
The doctor was wonderful. Peluche was very calm with him
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October 2024 by H Marie
I brought my 16 year old baby there for her final rest and they were fantastic with us. I had never been there but they were closer to my home than her regular vet for an appointment like this. My baby was at ease and the technicians and vet were so kind and accommodating. To lose my baby was hard enough. Having this level of care and support really helped me with the decision and the whole process. Thank you guys for taking care of us. Lady and I leave our love for anyone else going thru this process.
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October 2024 by Michelle Gil
If I could give 0 stars I would. I brought my puppy in as I suspected she could have a possible UTI. The technician asked me if she peed prior to coming in and I stated that she did. The technician informed me they may not be able to get a urine sample if her bladder isn’t full. I told the technician she can give my pup water to get her bladder full for the urine sample. The technician did not effectively listen to me and after being in the room for 30 mins, the doctor came in and explained what would be done (ultrasound and then taking a urine sample). After waiting another 30 mins. The doctor came into the room to tell me her bladder wasn’t full and a urine sample couldn’t be taken. I explained to the dr that I informed the technician to please give my puppy water when we had first arrived so a sample could be taken. After trying to hold the technician accountable for her lack of listening skills she lied and stated I never told her to give my puppy water with such an aggressive and mean demeanor when I clearly did. My options were to waste my time and come back another time or another day for a urine sample after being there for a total of 2 hours. I am disappointed with the lack of customer service that the technician and vet in this office provided. I left with no answers and even more anxiety thanks to this office. I will never return here and I suggest you don’t bring your animals here.
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September 2024 by Stephanie Soler
Love Dr. Soto and caring staff. Professional and knowledgeable all around. Front desk lady with curly black hair and glasses is welcoming, friendly and treated my pet and I with much respect.
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September 2024 by Miguel Bautista
It was really great. They got to answer some of my questions really well. And took care of my pup amazingly.
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September 2024 by Tony do
I was feeling anxious to take our lil dachshund to a new vet. However, all the staff members made it very pleasant for my dog and I. The tech/ nurses were very friendly and knowledgeable with help making your pet feel comfortable. Dr. Vasquez care was great. Highly recommend the Total Vet Care in Kississimi!
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August 2024 by Alexandria caranante
Dr. Soto (and the wonderful staff and techs) provided me and my sweet girl the most exceptional veterinary experience I’ve ever had. We did not come in for a light matter, and Dr. Sotos level of honesty, communication and thoroughness was and is appreciated more than words could express. Direct while still compassionate, a vet you need to see.
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July 2024 by T M
THIS IS A PSA: if you value your animals DO NOT TAKE THEM TO PETCO “Vetco/Thrive.” I loved Dr Gifford! This is literally the Walmart of veterinary care. My dog was diagnosed with an enlarged heart. That’s pressing on her trachea, which is eventually going to be fatal. She was given to medication’s one a heart medicine, and the other Hycodan, which is essentially Tylenol with codeine, cough syrup, she’s very tiny so she only gets a half an ML. I spoke with Dr. Cruz who originally diagnosed her and then had a 10 day follow up with Dr. Soto and the cough medicine was wearing off much earlier than every 12 hours. She increased it to every eight hours when I spoke to her on October 19. She asked me if I had enough medication and I told her no and she stated that she would give me more. Therefore, when I stopped a day or two later to pick up the prescription as they no longer carry scheduled narcotics at this location, so I’m not sure if they lost their license for some reason because they used to when Dr. Gifford was in practice there, apparently there was a different doctor named Dr. Rivera who refused to write the prescription of which I thought was already written by Dr. Cruz and I was just picking up the office manager. Alexis was very rude with no bedside manner and I am a medical professional as well, and I stated that this is for a dog that has a life ending illness, and she really didn’t care, I explained I don’t understand why I can’t just get the prescription that is necessary and it’s such a tiny amount. It doesn’t make any sense and she stated it’s because Dr. Rivera has never seen my pet. I said well she seen by this practice and her chart is here, so clearly you know what she’s on Again she refused so I called thrives main line and made a complaint. Which resulted in me having to make another appointment with Dr. Cruz two days later just to get this medication I do not recommend this place for another reason as my larger dog had torn his meniscus and I took him there because online it says we accept walk-ins and they do not. I got turned away, even though all three of my dogs get seen there And was forced to go to a place I had to find myself. If your dogs are healthy and you just want shots, I can understand taking them there, but as far as anything else they are incapable. When she was diagnosed with the heart issue, they told me there are only three places in the entire state of Florida that have a cardiac ultrasound. Just buyer beware if you care about your fur babies, go private.
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July 2024 by Thais Antunes
Excellent place, super attentive and careful with the animals. I highly recommend
