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July 2023 by JAMIE
Poor customer service and repair work. Paid for a repair to a ring and jewel fell out. Was told they do not guarantee their repairs. Lady was rude and not helpful. She was more than willing to have me pay for the repair again. Why would I pay for another repair that you would not back up the work you do.
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July 2023 by Leonor Shortman
Excellent service and work. They are very polite and respectful. Always trying to meet your needs.
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July 2023 by Steve Romeo
Friendly, knowledgeable staff. Great prices and service.
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May 2023 by Randy Cowart
I will start off by saying that I know this necklace is cheap gold plated and not solid gold. However, when I took this necklace in on Thursday November 10th because the chain had broken and asked this company if they could fix it, they said yes. No mention of potential issues. They said it would be ready Saturday November 12th and they would call when it was ready. Around 4pm on Saturday we realized that they had not called and we called them. They informed us that it was done but were closing soon. We knew we wouldn't make it on time so we told them we would pick it up Monday November 14th (today). My wife went to pick it up and saw that they had fixed it but realized that it had went from Rose gold to silver. When she questioned them about it they told her that because of the process it stripped the gold plating. My wife then calls me and has me on speaker so that we could find a solution. I asked them to fix the problem because we brought them a Rose gold neclace to fix not a silver necklace. They told me the same thing they told her. My reply to that was that they should have told us that this could happen and given us the opportunity to do something else if we wanted to but they did not. They then went on to say "that is how it is and there is nothing they could do for us". No apology, no let's see if we can do something to help. Nothing. The lack of professionalism and customer service that this place showed for a simple procedure is absolutely unacceptable. I will never step foot in this place again and I urge anyone who is considering going there for any reason to reconsider and not go. I will never recommend this place to anyone.
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March 2023 by Z NubianQueen Roundtree-Harrington
Professional and welcoming service.I’ve used this location at least 4 times without a problem. No complaints.. (Zelda)
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January 2023 by Chris Diaz
Been shopping here for 4 years. Has repaired 4 chains and 2 bracelets. Have bought plenty of jewelry. Best jewelers In town hands down.
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January 2023 by Kate Vargas
Got some piercings here and had a very pleasant experience ?
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December 2022 by Ana Y Hernandez, PA
Very good customer service
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June 2022 by Christopher L
I’m out of words this is the craziest place to go and sell you’re gold
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January 2022 by Joe Mama
Great place and they will fix your Jewelry as soon as possible and with a great service
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September 2021 by Roxanna Ostolaza
I’ve been going to Rose jewelry for over 15 yrs and have no complains. The owner Maria is very pleasant and professional.
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September 2021 by Ashley Nicole Mercado
Excellent service and jewelry. Love how they take good care of their customers.
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September 2021 by Angie
Does faulty jobs and even though you have the receipts, refuses to fix the errors. Instead acts as you were never there (even though you show proof) and tries to charge for a duplicate service..My review is not the first advising that this lady is a fraud and a thief. Don't waste your time or money at this ratty establishment.
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September 2021 by Indira Cespedes
Excellent service I bought my baby first bracelet when he was born and now he’s 10 years old , and I still go for the repairs and cleaning of my jewelry
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September 2021 by jc veras
Had a issue with a repair and came back to the store with receipt. The owner was extremely nasty and rude. Ive been coming here for years and will never come back. Lost a customer over a 20$ repair.
