Rivera Future Furniture

Most Recent Comments

• October 2023 by Christopher Didomizio
  WOW. This place is amazing! The owner and his team went above and beyond- got me exactly what I was looking for at at an amazing price - got it to me THE NEXT DAY. Endless selection to source from, amazing team and customer service like no other. I’m going to do all my vacation homes working exclusively with this team. Came through for me and I am grateful. Stop in, describe what you need and take a look at the selections they can get for you. Was there on a Thursday midday and GOT MY OFFICE FURNITURE FRIDAY. You have to check this amazing team out and work through their exclusive access to the best furniture with lightning speed! Best transaction ever. Thanks, Rivera team!
• January 2023 by Nurse Nakia
  I am just responding to the owner response to my experience. It’s unfortunate that the owner state lies about the transaction. We were not told that only one bedroom set would be assembled. One of the bedroom set was from the showroom floor so nothing really had to be assembled but the bed, which I did. All calls were returned on our end. And as I stated the weather conditions was not the companies fault. However, the continued unprofessionalism and lies was. My daughter and I moved our own furniture up the stairs, one of the delivery driver brought up the ONE dresser. The other delivery driver was the son of the driver and he had on flip flops during the delivery ??‍♀️??‍♀️. As I stated I assembled my bed, and the driver later returned and used his drill to drill in the screws that’s all. He then assembled my daughters bed and night stand, but DID NOT ASSEMBLE HER DRESSER. My daughter and myself assembled her dresser. We put the legs on the dresser, and attached her mirror and handles. In my pictures from my initial review he delivered the wrong box spring 2 days later which was USED. And I must address the comments the owner made about they can deliver anytime because the delivery is FREE. A respectable company WILL NOT deliver furniture at 10pm at night. Reasonable business hours is not at those hours. And again my daughter and I have made numerous calls which they did not answer. I paid $100 for bad service. The service was HORRIBLE. I do not recommend this company because as you can see the owner do not own up to their faults and believe that conducting business in the manner that they did was ok and it’s not. Also, some of the reviews are not honest. The 5 star reviews are probably friends and family members to boost the company’s views. Look at the actual low score reviews we all have similar complaints. The late deliveries, missing furniture or parts. Hmmm how ironic. Go to a well known store and pay for a BETTER CUSTOMER EXPERIENCE
• January 2023 by Luis Martinez
  At Rivera Furniture you will not only find the perfect furniture for your dream house, but also top quality costumer service. The sofa was supposed to be delivered in 7 days and it was delivered and installed in 6. It came with everything on the picture for a modest price. Multiple financing options are also available. Overall a great experience.
• November 2022 by Nakia Powell
  At the beginning of the transaction the sales person was very nice. When it came time for delivery of the furniture, the unprofessionalism kicked in. First they stated that they will delivery a specific day at a specific time, unfortunately due to a tropical storm that delayed the delivery, which was not their fault. So, instead of the sales person reaching out to us, we had to constantly call to figure out when and at what time they were going to deliver our furniture. We was told Friday at 4pm. That was not the case, after multiple calls, they finally answered and stated that they will be there by 9pm, which I find highly disrespectful and unprofessional to deliver furniture to someone’s house at those hours. When they did decide to show up, it was after 10 pm and they did not have all of our furniture. My daughter and I started helped with bringing the furniture in the house. I even assembled my bed. The delivery guy stated he had to go get the beds. He came back with 2 mattresses and 1 box spring. He screwed in my bed that I assembled and then put together my daughters night stand and bed. He still had to assemble her dresser and bring the box spring for her bed. He told my daughter he would bring the box spring the next day. He had excuses to why he did not have the box spring and other lane excuses. My daughter grew frustrated and had some choice words for them. The reliever guy later showed up to the house with a used full size box spring, my daughter bought a queen size bed. He did not finish assembling her furniture in which he was already paid to do. When we try to contact the store and the delivery driver, they disregard our phone calls. The whole process from the delivery and assembly was unprofessional, now we are on day 5 and still they have not delivered my daughter box spring nor did he finish the assembly oh her furniture. I do not recommend this store. They are good at scamming you I mean selling the merchandise but they have HORRIBLE CUSTOMER SERVICE SKILLS. POOR COMMUNICATION SKILLS. The business does not cater to all ethic backgrounds all their recordings are spoken in Spanish. There isn’t any effective communication for ppl who do not speak Spanish. WARNING ??? IF YOU WANT GOOD CUSTOMER SERVICE WITH GOOD FURNITURE, GO TO ROOOMS-TO- GO. ??? I DO NOR RECOMMEND THIS Place. And don’t let the fake ⭐️⭐️⭐️⭐️⭐️reviews sway you, most are not real customers. I have pictures and videos to prove the horric delivery…… VERY DISSATISFIED CUSTOMER
• August 2022 by John Smith
  I was very pleased with Rivera Future Furniture. The bunk bed we bought was delivered and assembled in a timely manner. They even took the time to go over the features. They were extremely courteous and professional.
• May 2022 by Isaura Carrillo
  My fiancé and I are obsessed with this furniture store! If you like the modern look, and the eclectic vibe.. THIS ?? IS ?? THE ?? PLACE ?? for your furniture needs. This location has furniture pieces inside .. but if you don’t see what you like, they have MAGAZINES AND BOOKS full of inventorial options that you can order.We have purchased multiple pieces from here and the quality and the service has been exceptional! Gracias por toda la comunicación, entre todos y gracias mayormente por ayudar hacer nuestro hogar .. from a house to a home❤️
• March 2022 by DEJA A PITO TENER UN GATO PLEASE pitoto
  The furniture is so beautiful the quality is so amazing if i could give more stars i wouldd!? the customer service was amazing everything was so amazing my house with the new furniture looks amazing
• March 2022 by Yaretzi y
  They speak both english and spanish their son was so cute?? he really helped me out on picking a bed ?? but they were so understanding on what i wanted to pick and so helpful the experience was super nice i’ll definitely be going there again
• March 2022 by Galilea Negron
  BEST FURNITURE STORE EVERR i highly recommendthey were super friendly and on time they even mounted my furniture on their own i have no idea why the other reviews seem so fake it was awesome i was so suspicious at first because of the reviews but in the end they pulled through amazingly and it came out so amazing and my furniture is the best and amazing quality for a low price
• February 2022 by rub r.
  Warning: DO NOT BUY ANYTHING!!!! READ THIS REVIEW WELL AND SHARE BEFORE BUYING!!! They are a bunch of thieves!!!! I promise you, if everything doesn't go well, you are going to have a lot of headaches!!!!! You do not know how many times I make the same mistake of buying furniture to save money and end up paying the price. ALMOST EVERYTHING CHEAP ENDS UP BEING EXPENSIVE!!! DO NOT TRUST THIS COMPANY!!! BUY AT YOUR OWN RISK!!!!! YOU HAVE BEEN WARNED!!! Jesus Rivera, the owner, is a scammer taking advantage of people who trusts him. These people will promise anything just to make money. But when it comes time to deliver, they make incredible excuses and end up blaming the customer. They don't even take the time to register with BBB.org to avoid complaints. And to be honest, the products they offer come from different warehouses in Miami where the boxes arrive broken, dirty, humid, and rotten. In the store or on Offerup the pictures look awesome, but when you see them and assemble them, they are no big deal, and the quality is cheap. Better save your money and go to Rooms to Go. This is a scammer who moved from Puerto Rico to try to make a living, but they are thieves. This person has a huge house and cars, and even his son who probably just turned, driving an expensive car pretending to be businesspeople, but what they are is a bunch of crooks!!! I spent more than 6 years with hand-me-down furniture decided to spend my money that I sweated so much and trust this guy. And for trusting this is how they pay me! Don't fall into the trap like me please! They go to Miami with a cargo truck that doesn't even fit everything they bring, they throw it all inside and it doesn't fit, and they deliver it just like that, playing d*** knowing that the boxes are in bad condition, and it is obvious that the products are in bad condition too. They told me that they deliver and assemble the furniture when I made the payment, but they came to my house at 9pm to release part of the purchase in a crazy way, and as it was late, they came to me with the lie that they do not assemble because of COVID and did not want to expose themselves. When I open the boxes, the products are very damaged and then it is a problem for this company to replace the products. They always say they are busy and if you want the money back, they tell you they don't offer refunds. then they play d*** and tell you that they are only third-party vendors, the warranty is offered by the manufacturer, and they are so shameless that they blame the customer. And when I contact the manufacturer, they only give warranty to the seller and not the customers. In May 2020, I made a large purchase of over $5,000 from them. They sell products saying we have a 2 year warranty and it's a lie! Everything came damaged or defective from the factory. Broken dining table set and damaged chairs from the warehouse in Miami. Just by looking at the boxes you could see the damage. I called the owner immediately after I opened the boxes and he told me that since he did not assemble things and only left the boxes, he would not replace any damage. After multiple calls almost begging, he did replace the dining room set, but I had to wait 2 weeks. And as if to console me, he leaves me the 2 damaged chairs with the 2 new ones, and the new ones were not even the same color. My son's bed set is laminated pressboard, which gives it the color. When I bought it, the owner indicated that it was real wood painted. I left it that way since the same thing, he dropped off the boxes and left and I really wasn't in the mood to argue. I tell myself that at least he will give me a comfortable and good mattress according to him. After 3 days he arrived with the mattress, and it was a piece of crap. I gave it back to him right then and there, he realized that I knew it was a piece of crap and gave me $100 back out of pity, but to get the $100 back I almost had to cry telling him that I had already spent over $5,000 in his store! The Coaster room set was defective from the facto
• December 2021 by Ruben Rivera
  Excellent service, we buy all the furniture for our new home in Poinciana and this store tell us the true about delivery, it said take's two days and was right. Jesus and his wife, Maikol and Kristal, all making our purchase no hassle, no stress, a pleasant experience. Thanks to all of you, continue do a great job.
• November 2021 by Ruth Tony Diaz
  No le doy estrellas a este lugar! Aunque el servicio fue bueno al principio para vender la mercancía! Todo cambio cuando lo llame para decir que el mueble tenía unos problemas de fábrica, ahora el me dijo que no tenía garantía lo que antes no me había dicho, con tan solo 3 meses de comprar un juego de muebles según el no tienen garantía! El dinero lo perdí por comprar en un lugar que no tiene prestigio ni garantía! Sugerencia a los clientes si no quieren perder su dinero valla a un lugar donde no los engañen! Lamentablemente eso me pasó a mi!
• August 2021 by Selena White
  I’m beyond disappointed in this place. If I can give it ZERO stars, I would. The furniture is beautiful and the location is convenient. But the customer service is the worst that I’ve ever dealt with. I do not do reviews but I had to. I ordered bedroom furniture and bar stools a week before moving in. They say everything will get there the same day I move, okay great. They tell me a couple days before the day I move, that one dresser wasn’t coming so I had to pick a whole new set. Fine. They failed to tell me until THE DAY OF MOVING (when bringing the bedroom furniture) that the bar stools were out of stock and that I needed to pick something else. I then tell them never mind, I will just take a refund. All of a sudden, they have the SAME ones “more expensive” but I’ll get it for the same price from another brand, and I’ll get them in over a week. By the way, I ALREADY paid cash for these bar stools but they wait to tell me until the day I moved that they’re out of stock. They come to deliver over a week later (just 2 of them and I ordered 4) again, they wait until the same day to tell me only 2 arrived. The bar stools LOOKED similar, but were WAY smaller. I tell them the same day and next day that I wanted a refund, and they still took 15% from what I paid because they delivered it but they said delivery is “free”. I didn’t get what I ordered, paid upfront, waited over a week, and still didn’t get the quantity I ordered OR similar ones. They never accommodated me for all the inconveniences or the bad communication and terrible customer service, and STILL took money from what I paid. NEVER getting anything from here again!
• August 2021 by A B
  Super friendly, best price and highest quality furniture, quick and free delivery, simply the best furniture store ever! Both sofas are perfect! Thank you so much and God bless!
• May 2021 by Jenny Bobe
  They are great and have an awesome service. I had already ordered my furniture from other furniture stores but when I came to them I cancelled everyone else and switched to them. I received my furniture the same week that I bought it. They have the best prices in town. I super recommend you to stop by. Thank you for everything.