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April 2023 by Brent VanSlyke
What a complete embarassment of an extablishment. I would never recommend to anyone to do a stay and play here. After careful research and consideration, we booked a 4 person stay and play for 1 night and 1 round on the Palmer course. We carefully picked this course and made a reservation on the phone (all of us travelled very far to play). They confirmed the room and golf booking for Palmer. An email was sent with the room booking. I checked in a few weeks before coming just to be sure the tee time was correct and we were good. The agent at the pro shop informed me that they, in fact, did not book our group for the date. Error #1. Then they confirmed over the phone AND by email we were booked for the Palmer course (I have the email confirmation from the golf manager).The day we came to play, the second starter informed us we were playing the watson course (which is far more difficult). This was super confusing, and we said that we booked Palmer (the entire reason we went there). He basically said we had to play watson because that's what was on his sheet. So, we played watson due to time constraints. 2 of our 4 stopped at hole 13 because the course was so difficult for their level and not enjoyable.After the round, I went into the pro shop and engaged someone at the desk. I explained the situation and they were extremely rude and insisted that WE booked the watson course. Not the case. They dismissed everything I said, and blamed us for making the wrong booking: Error #2. Even after I showed him the confirmation email from Alan, he insisted that Alan "Just wrote it wrong in the email, but I (myself) booked watson". NOT THE CASE. Zero admission of fault. Zero customer service. Zero care that our entire trip was based around playing the Palmer course and they wouldn't admit their (repeated) mistakes.I emailed the golf manager again, and his frist response was very similar tone to the pro shop agent. His second attempt was along the lines of "Next time you come, we'll make sure you can play the Palmer". No thanks! I would never want to return to this place ever again. Not after that experience. How am I supposed to trust that anyone can do their job after having them drop the ball repeatedly and then blame us?Also, the villa we had was super dated, and possibly had bedbugs when we instpected the master bedroom after waking up with red marks on our legs. The master bedroom's bathroom door was locked from the inside when we got there. Just little things, but the worst experience was how were were treated by the pro shop staff. What a joke. I've never experienced a worse stay anywhere in my 20 years of travel.
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April 2023 by Brent Cox
Course is in average shape. Took 5 and a half hours after GM allowed a bunch of friends to go off on a Sunday morning without tee times. Definitely NOT worth the cost.
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March 2023 by bill seaborn
Keep in mind this review is based on a $250 per round greens fee. We had a group of 8 and played all 3 courses. In general terms i'd say all 3 are VERY challenging in their own unique ways and at times can be everything from fun and rewarding to unfair and highly frustrating. Condition of courses was very good. Greens on all 3 are extremely quick and as a result be prepared for lots of 3 putts. Between green speeds and numerous blind shots (requiring a lot of back and forth in the cart) makes for a minimum 5 hr round and lenghty back ups throughout the round. Staff in pro shop, bag drop and starters were all a pleasure to deal with. No other way to put it but the carts are terrible (old, bald tires, grabby brakes, broken coolers etc..). Not acceptable for a $75-$100 course and definetely not for $250. Having sandwiches available from the cart girls would have been nice as you don't pass the clubhouse making the turn on the Palmer and Watson courses. Rented a house in the neighborhood and highly recommend as traffic outside Reunion can be brutal. Glad i played there but wouldn't hurry back.
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March 2023 by Michael L.
Very unfriendly staff all around. Very poor customer experience. So many golf courses around the Orlando area to choose from. Group of 16 won't Go back.
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February 2023 by Bill Shaw
Cart died before finishing round. Very crowded. Courses are good but definitely not worth what you pay.
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January 2023 by Peter Baldwin
The courses are generally good with excellent putting surfaces. Unfortunately, today’s round was soured before we teed off. The attitude of the staff in the pro shop stank. Very unhelpful with an air of ‘we are always correct’. The director of golf wasn’t much better, and offered a pretty insincere apology. This wasn’t a great advert for this place. It certainly doesn’t represent the normal standard of American customer service. Poor.
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October 2022 by Steve
I took 2 stars off because they ran out of functioning golf karts. I heard that several broke down and ran out of juice while on the course. That is not what I expect from a beautiful facility like Reunion. The courses were super busy and they didn’t have Marshall’s to keep people moving. If it’s that busy, sorry. You have to play best ball and get a move on. No mulligans and certainly move faster. This is a resort level facility with a 4 diamond rating for their hotel. I have to say the hotel is top notch. I’ll be giving them 5 stars for the hotel and other facilities.We played on the Arnold Palmer course and Mr. Palmer would not be happy to see the conditions of the course. They said it was in great condition. I could dig up the grass with the slightest graze of my irons. Perhaps that’s just the Florida grass as this was my first time playing in this State. I wouldn’t know better. The water hazards had several that are dried up. If it’s water you’re trying to conserve than change them into viable sand bunkers. Instead they were half and half. Water hazard size sand bunkers.Still, I can’t say it was a bad time. It’s a resort after all. That’s why they get 3 stars and not any less.
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October 2022 by Ghost 41
Course was excellent. The cashier can use a lesson in showing a little enthusiasm. He had an attitude like he hates life and his job. When I asked questions about the course, he was very short and condescending.
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August 2022 by Nic Farnsworth
Top notch golf course with hotel and restaurant.
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June 2022 by Scott Lynch
The Water Park is a huge hit for our family. Also, the entire staff is very professional and so nice to work with
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June 2022 by Derrick Dawkins
These two courses are in good shape and the greens are in excellent condition. Pace of play good close to less than four hour rounds. They offer complimentary water which was great, will definitely play again.
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December 2021 by Natalie Amadeo Cosner
Wonderful resort! Beautiful huge rooms! Great pools and customer service.
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December 2021 by Tito Velazquez
Great Resort. The club house was perfect.
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November 2021 by Jessica Baum
Always amazing! Love the people, atmosphere and experience
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November 2021 by Jim isF
This place is BEAUTIFUL!!!!!
