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January 2024 by Ashley Monique
They sent me the wrong purse and I’ve emailed them multiple times to try and resolve the issue and even attached photos to show them what they sent instead of the pumpkin purse and I have received NO RESPONSE. I plan on disputing the charge with my bank since they don’t seem to care about customer service.
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January 2024 by Tanya akehurst
Fantastic service , friendly inclusive service , bargains to be had , Cali is fantastic and very helpful
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January 2024 by Tammy L (Countrygirl)
I ordered a Nightmare Before Christmas hoodie for my daughter for Christmas (she pick out the hoodie she wanted). I received an email when it was shipped with a tracking number and it arrived very quickly!! Very pleased and my daughter loves her hoodie!!I was very nervous about reviews I read & if they were a trust worthy business, I can say they are trustworthy and very pleased with them!
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December 2023 by Kai
Katie is an absolute sweetheart. She made our visit to the store a lovely time and her knowledge/love for the products was superb. I was super excited to see Alien product in the store and wish they had more, I was ready to do my shopping! They had a variety of products from collectibles and clothing, worth the time to check out this store.
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November 2023 by Will and cassandra Blake
Perfectly located in Old Town in Kissimmee, Florida. The horribility postmortem was just beyond what expected. Of course. My kids love the animal machine. Trying to get five nights at Freddy plushes overall was a great experience. Friendly staff. Very helpful. Met all our expectations
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November 2023 by Stevie Diamond
After visiting the haunted attraction next door, I headed inside this wonderful bootique. They have tons of collectibles including everything from horror icons to Funko pops to masks, the fun just goes on and on. Very reasonable pricing and if you enjoy the classic horror icons like Freddy, Jason, Michael Myers, Ghost face, Chucky and so on, then you'll definitely like this place! Go check them out...
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September 2023 by Jenna Shiell
Ordered Ghost merch from them a month ago and it’s never been dispatched. No communication from them either. Sounds like I’ve had my money stolen ?I’ve emailed asking for an update and also messaged over messenger but so far no response. I will be taking out a dispute with both PayPal and Shopify if I don’t hear anything from them.
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September 2023 by Daniel Zito
Avoid at all costs. They sent me the wrong item and then did not reply to a single email when I inquired about the issue.
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August 2023 by Tina Gray
I bought a bag from them and it broke within a few months. I reached out my Instagram, phone, Facebook and email multiple times trying to reach someone for help but never was able to speak with anyone. Really depressing because I truly loved that bag.
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June 2023 by Doc Pepper (SiNN xXx)
An awesome place with exceptional prices and value for all of your horror or halloween needs. My order was shipped carefully and arrived faster than estimated and everything in it was exactly what I purchased as pictured and described. The sticker and tote were a great surprise gift as well and were much appreciated. I will definitely be a returning customer.
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May 2023 by Kristina Deak-Linsner
Stole $37.99 from me and are now ignoring my messages. Seems like I am not the only one to state this is a regular occurrence when trying to contact them.Placed 2 online orders. One for $178.32 and another for $130.82. First one came successfully. On the second one, an item was missing. A $37.99 #Killstar wallet. I messaged them to ask if was shipping at a later date. I received an email from Tyler Kozar that everyone was out at convention. I gave one more response telling them to enjoy the convention, but please get back to me asap. Waited 7 days and sent a follow up email. Crickets. Sent another message after 10 days. THEN 12 DAYS. STILL NOTHING.Have been sending emails to a Tyler Kozar several times since with no response. I have no choice but to contact my bank and contest the charge now. Avoid this store if you want to receive all the items you paid for as they do not answer any messages back after a certain point.UPDATE 4/20/23After posting this review contact was made and the missing wallet was shipped. Received shortly thereafter, new as described.
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April 2023 by Ron Pazienza
Ordered the until death do us part sweatshirt for a special gift and paid for expedited shipping. The wrong sweatshirt was sent. I took pictures and attempted to call several times and sent several emails before I finally got an email response the following day. The customer service is deplorable. They agreed to send out a return label and send me the correct sweatshirt. It has been over two weeks now and no one has responded to my calls or emails. I never received a return label or my replacement sweatshirt and I am out $60 for an item that I did not order. I will never do business with this company again!
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April 2023 by Jack Reacher
Couldn't get in contact with them and I ordered a mask online and didn't like the way it looked tried to call them to get a exchange never heard nothing from them bad customer service bad business
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April 2023 by Ryn L.
Do not order from this website, there is NO customer service. They will not send you items you paid for. You're better off gambling with eBay
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April 2023 by Kristina D.
Stole $37.99 from me and are now ignoring my messages. Seems like I am not the only one to state this is a regular occurrence when trying to contact them.Placed 2 online orders. One for $178.32 and another for $130.82. First one came successfully. On the second one, an item was missing. A $37.99 #Killstar wallet. I messaged them to ask if was shipping at a later date. I received an email from Tyler Kozar that everyone was out at convention. I gave one more response telling them to enjoy the convention, but please get back to me asap. Waited 7 days and sent a follow up email. Crickets. Sent another message after 10 days. THEN 12 DAYS. STILL NOTHING.Have been sending emails to a Tyler Kozar several times since with no response. I have no choice but to contact my bank and contest the charge now. Avoid this store if you want to receive all the items you paid for as they do not answer any messages back after a certain point.
