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August 2024 by Mqemane Joseph
The best experience I have ever had buying a vehicle form a dealership. Tonia was superb and the entire process was seamless, professionally conducted and made even more pleasant by Tonia’s caring nature and good sense of humor. Excellent!
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August 2024 by BA S
Mullinax including George Davis and Brandyn Burke made us feel sincerely valued like real people and not just a number. You kept your word, and deserve 100 Five Star ratings. I would NOT buy a truck or car anywhere but here in the future. There was no typical dealership nonsense and games. Anybody who has ever bought a car knows EXACTLY what I am talking about. Thank you! Thank you! Thank you!
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August 2024 by Chop
Great service
Very respectful from the customer service over the phone to the mobile mechanic.
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August 2024 by Joe Carr
We had a hitch in the sale of my vehicle thanks to the bank.
It was a very frustrating scenario. Once it was dealt with, I received a phone call expressing that Mullinax was not happy themselves with the way I was treated in the process.
It was genuinely expressed to me that they really heard my opinion. They do not conduct business the way this particular hitch played out, and I could expect better if I gave them another try in the future.
Thank you for hearing me, sir.
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August 2024 by Irfan Shams
my 2 words would be STAY AWAY specially for after Sales service……. Got my Mach E 2023 from them let me try point out the issues that I had below
-had my first service booked and my appointment was for 5pm, but walk in at 11am been told that I would have to wait for 2 hours hence I decided to come back at 5pm
-Gave my car in at 5pm got it back at 7pm they literally started working on it at 6:30 the reason I know this is because they called me in to ask where the lock for ties bolts are. Point been I had to wait 2 hours any which ways which was told will be maximum 40min ☹
-Secondly to my surprise went out to see my car, as they proudly advice complimentary wash, which was not provided.
-Sat in my car saw the sign for screen washing liquid been empty no one looked at that and I was under the assumption they would actually refill it as a normal servicing does.
-I had some scratches on my Car rims, and I paid extra for them to get fixed if something happens to them when I bough the car asked the lady at the service desk when I came in she advice that they only provide the service on Thursday and the guy responsible would give me a call never ever got a call.
-Now the most interesting part got a survey which I rated based on my experience, I was abroad and I got a call from Service director spoke to me really well, I gave him the exact snapshot which I have listed above and he was really willing to help me and advice me that once I back in the country, they will come pick my car, give me a replacement car, will be doing a complete clean of car inside and out and on top life time tier rotation ? which I wasn’t sure how many times I would be using. And I was advised to give the call back to the Service Director when I am in country and all on the listed addon will be provided But the catch was I would get another survey in next couple of days and I need to rate them best but unfortunately or fortunately
I never received the survey.
-Fast forward I came back to the country called the service director after trying to give him the back ground and reminding him of our communication he asked me if I have competed the survey and I said that I never got any survey, he is straight up reply was oh in that case I cannot do any thing for you which was an absolute disappointment… so all in all as long as I did gave them 5 star in the survey which genuinely I didn’t receive they would be all happy.
Sorry for long review but just wanted to make sure if you are buying here don’t expect even mediocre service… as all of there reviews are for new purchase and all the negative reviews are for after sales service… please be mindful and don’t get distracted by there amazing review at Google.
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August 2024 by Anthony Rodriguez
Great service
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August 2024 by glenn boser
If you need a new vehicle this is the dealership to work with. No pressure sale experience, great people. This is the second vehicle I have purchased from them. After I drive this new Ford truck for 200,000 I will buy another vehicle from this dealership. I'll be back.
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August 2024 by TV Rao
The car was back in the shop because The dealer did not fix the problem a month ago. This cost time and effort on my part and five days car rental to the dealer AGAIN.
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August 2024 by Robert Cullen
Very good listeners to what the customer wants. No pressure to buy and they want you to be happy with what you do buy.
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August 2024 by Itallo Andrade
I bought my last car at Mullinax and had the best experience. After visiting multiple dealerships, Mullinax offered the best price for my used car, and the lack of a dealership fee for my new car made a big difference when looking at the final price. Dominic, the salesman who sold me my new car, was very helpful throughout the entire process and made himself available even after business hours. He also sent me a handwritten letter after the deal was closed, offering his time to answer any questions I might have. I felt that the dealership wasn’t trying to play me, and I believe they were honest the entire time. I highly recommend them!
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August 2024 by Mike Salinas
I had an urgent situation, where my 9 year old F250 blew a Turbo Charger Hose! Mullinax Ford had the replacement hose and was able to get me back on the road very quickly! Right after fixing me truck, we took off pulling our 15k-lb 5th Wheel 1200 miles over the following 3 days!
I never felt better about a Ford Service department!
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August 2024 by Andres Perez
The service here is top notch
My advisor Brandon could not be more helpful
He made an inconvenient situation an ease i can not say enough good things about his customer service
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August 2024 by Serafin Debesa
The service personnel are not Good
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August 2024 by Eric Magner
Great sales team and leasing Manager
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August 2024 by Jose Martinez
Excellent Services,ask for Brandon he will get done for you!
