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“I am soooo late but I was having so much trouble transferring the eSIM from my original AT&T iPad to a replacement iPad from the insurance. I called AT&T 3x and everytime I was on the phone for OVER an hour and a half the second call was almost 4 hours. I was so exhausted because I only have iPads on my account no cellphone and of course AT &T makes it IMPOSSIBLE to do anything if you only have iPads. EVERYTIME THE REPS WOULD SAY I CAN NOT SEND THE CODE TO YOUR EMAIL only the device on the account. Apparently, that is NOT true. So if you get a rep on the phone that says that they ARE NOT doing their job correctly. The second time I called AT&T the rep had me verify my identity and I was approved but he said he still couldn’t transfer the eSIM. Like make it make sense. Anyway, I went to back to AT&T store a second time and if I was not able to transfer after this last desperate attempt I was literally going to cancel my service. BUT…..when I walked there was SHAY and she IMMEDIATELY handled it and sent a code to my email yes I said EMAIL and my ESIM was transferred FINALLY !!!!! Thank you so much for helping me I was so stressed trying to get this done. You did amazing and BIG SHOUT OUT TO SHAYYYYY ??. If you go to this AT&T ask for her cause she is the only one who knows how to do her job. Thank you again ! I am a satisfied customer ??”
“Roger is the best!!!
I have fixed my Samsung 21 Ultra that had gotten ran over by multiple cars and it is brand new!!!
His attention detail and experience is worth every dollar.
I fully recommend him for any repair.
Great work and at a reasonable price.
Roger was phenomenal with fixing my cell phone. My phone fell and I ran over it several times and now it's like new. Their attention to detail and experience makes up for the price of the repair.
I recommend it with any arrangement. Excellent work and a reasonable price.”
“Matthew the manager at Cricket assisted me in the most impressive Customer Care I've ever received in a retail store. I was having a lot of issues with T-Mobile and he ported my son's number and mine. He transfered all apps, data, phone numbers, pictures and on top of that, he hooked us up with HBO Max and gave us a way better plan with truly unlimited data with no slow downs like I was experiencing with T-Mobile. Once again, this gentleman's customer service goes above and beyond of what I have ever experienced. Cricket haves a great acet with Mr. Matthew on board.??”
“Leomarys allowed my experience at cricket to be a great one! She is knowledgeable, did a great job in making sure all my needs were met and really just turned a negative day into such a positive one! Not only is my new phone great but the cellular service and with my store experience, it was just perfect! Thank you Leomarys, your doing such an amazing job taking care of your store and clients! You deserve the recognition ?”
“Stop by just for a screen protector but found the deals cricket offers are INCREDIBLE! 10/10 customer service as well, Lirey was very helpful and explained everything clearly.”
“I had a wonderful experience! Excellent costumer service. Wonderful attention and service from Johayra, she helped me select a cell phone suitable for my needs. I will ask for her when I come back!”
“A recent issue with a faulty phone that messed up my weekend was resolved efficiently by a very helpful customer service representative named Amanda. She went above and beyond. She is an extraordinary person with a beautiful heart, always willing to help even at the last minute of her shift. I already sent your store address to tone of friends. Thank you so very much Amanda, your assistance was greatly appreciated ?! Keep being you? keep shining
?”
“We had a representative Christian and he was amazing. I suggest everyone go to his quick use efficient and he was on time and did everything wonderful thank you so much for Christian.”
“It's not the first time I've come, I've come for other phones years ago and I've recommended people, the truth is the service and quality of this place is the best, they do the job super fast!!! I recommend ? %”
“Received amazing support and help. Another store gave me a bad deal and they made it right. Chris was very professional and helpful and he saved me a ton of money and headaches”
“Great service by the representative this person actually knew what I needed and the solution for the issue that I had. I'm pretty sure that the rest of the team would've done the same thanks management and thanks my representative Mr. Enrique Santiago...thanks”
“On the morning of October 24th, I came into the AT&T store to do an upgrade and try to save some money on my bill. Roy helped me with everything — he was super knowledgeable, patient, and made the whole process smooth and easy. All of the coworkers were very helpful and attentive too. Great customer service experience overall!”
“I had a problem with my phone that I bought elsewhere and they solved that problem here, they have a very friendly staff, with good knowledge and very good service. I also bought some accessories and they gave me a good price and discount. I recommend this store 100%, also the place is very good and safe, since it is inside a mall. Thanks Metro”
“The staff especially the person that assisted me was so helpful and extremely knowledgeable and very polite. It is people like them that make this company hold its customers. I highly value them and appreciate their service.”
“I was treated spectacularly by a young lady named Samaris, she has a gift for service, attentive, kind and helpful. I should be the customer service manager, in a country where customer service is very poor.”
“Repaired both IPhones 6s and 6S plus. No problems; 1 hour. Jesus took our broken screens and still 1 year plus no problems. Gave us discount. Will go back. Recommend.”
“Marelys (I am so sorry if I spelled your name incorrectly) was so amazing and so incredibly patient and helpful during my visit.I felt more at ease with her help, and like she genuinely wanted to help me resolve the phone issue I was having.She is incredibly nice and I would not mind making the drive to this location just because of the excellent customer service provided.Thank you!!”
“Nimzay helped me replace my iPhone 12 Pro with a new iPhone 15 Pro Max! Her service was impeccable as she took her time explaining everything and helping me get my new iPhone set up correctly. That girl is going far!!!”
“I switch to boost Mobile about 4 months ago I was with metro and don't get me wrong metro is good but they don't service a lot of areas and when I moved a couple times I wasn't getting a good signal so I that's why I went to boost”
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“Had some issues regarding my locked phone and website support was sending me in circles for weeks. Finally went to the Verizon store nearest to see if someone would finally help. Cordell greeted me and was more than willing to get my situation sorted. Went above and beyond to try and get my phone unlocked. Still waiting for an outcome on the unlocking but im appreciative of his efforts. Thank you Cordell.”