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May 2024 by Yadira Yadira
Service of excellence!! The girls are very friendly and the store is clean!! Everything very organized!!
A calm atmosphere, everything flowed in absolute order!
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April 2024 by Antonio Tejera
Great service. Very grateful for a very special service
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April 2024 by Barbara Canto
Jose just helped me to switch my account from Boost , he was incredible and very kind. His customer service was so great that I even forgot the bad experience I had with Boost. If you're looking for a Metro store just come to this one. Excellent customer service!!!!
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March 2024 by Benjamin Nunez
Maria was incredible with her service, she helped me save money on my bill and be able to purchase more for the same price, highly recommended ?
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March 2024 by Mel A
On Friday, March 8th, at 7 pm I walked into the store completely devasted as my phone had broken. I was so worried about losing my information and contacts but the ladies who were working this evening were simply AMAZING!!!!!
Nayelx, Marian, Maria, and Maria were the four wonderful ladies who assisted me that evening. They were not only attentive and understanding of my situation, but they went over and beyond to make sure I left satisfied. These girls treated me so well and took extra time to explain my options and service agreements in full detail. They did this all with a smile and while assisting other customers. I cannot thank them enough. If anyone requires assistance with your cell service, you need to go check out the METRO PCS ON 3006 MICHIGAN AVE in Kissimmee FL.
CUSTOMER SERVICE A+++++++++
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March 2024 by Tara G
I went in to buy a new phone here, and the employees added over a hundred dollars worth of accessories. When she asked me to pick out a phone case cover, I told her I did not want or need it. She assured me it was included in the price of the phone. It was not. She also added a screen protector and charger without my consent. When I looked at the receipt, I found that she had added over a hundred dollars to my total. Please make sure you verify your charges and do not fall for a scam like this. Luckily, I noticed immediately and contacted corporate as the manager insisted these were needed for the phone deal. Complete falsification. They then refused to give me my total refund, only refunding 2 accessories. The contact center employee was on the phone with them and listening to the entire process and premised to refund the difference however was unable to as the charges were not from metro. Overall, it was a nightmare and would have been disastrous if not for metro customer service and me noticing right away. I have reached out the owner and will be reaching out to my credit card company as well for resolution. The worst phone buying experience I have ever had. Please do not allow these people to steal your hard earned money. The metro representative suggested actually being on the phone with the company when you go in to buy a phone to avoid situations like this so I wanted to pass that advice to others.
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February 2024 by Tania Flores
Excellent 10 ★★★★★★★★★★
Tremendous customer service, you can notice when people work with pleasure, it is reflected in the service and this team passed DLB
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February 2024 by Jose Hernandez
Super the treatment of the workers Nayelis and Jesus. The recommends to the ?
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January 2024 by Ania Piedra
A few days ago I went to this telephone office and, believe me, they have very good service. They treated me wonderfully. Claudia, the girl who treated me very kindly, explained my problem very well and instantly gave me a solution. I especially give her 100%. , like everyone in that office, thank you for everything, I recommend it
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January 2024 by Daniela Begerano
The girl who helped me is called Claudia, she told me that she is new to the store but she already had experience in the company for about a year. She was incredibly attentive, helping me with my account and getting a new phone because mine was completely broken. but she made a great effort entering my account... I think she is an expert at entering them without having to call, she told me hahaha Claudia, if you read this, I loved your attention every time I go, I go with you, thank you for all your help. I loved the new phone and it works perfectly. I'll see you soon in no store have they served me better
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January 2024 by Cherokee J
Don’t pass this store up the manager Kiara I believe is her name just helped me out with an excellent deal for a new phone and additions. The employees are so kind and service friendly. No ? this is my go to store. Appreciate the awesome assistance.From you fellowCustomer ? ????
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January 2024 by Natalia Perez
It is impossible that they do not provide a solution, a phone was purchased on December 21, the operating system has a blockage and they do not provide a solution, in other words the phone was lost, neither the SIM nor the attention is enough. It's not just selling, they have us from store to store, it's providing a solution since you represent a large company and you only wash your hands, I never recommend this company ?
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December 2023 by Maria g Velazquez
I’ve never walked into such a humble and positive store. I came in the day before and Kiara was amazing with her pitch unfortunately I was not able to come back same day but the next day I came in and Lissette received me and was so happy and uplifting her partner Nayely definitely knew what she was doing they help me get my mom a new phone and also helped me with everything to set it up and so patient . I recommend this store to everyone and always ask for these amazing 3 ladies .
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November 2023 by Peter Smith
Ashley helped me with my account, she was excellent service, very friendly with her patience, she solved my problem. excellent service I recommend it. She is a beautiful person if everyone were like her, thank you.
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November 2023 by Irene Guillermina Salazar
Excellent customer Service, they guys there are so sweet and they gave me the best trade, they know what they sell. And they worried about our needs to give us a good price. Especially Lissette, she is a sweetie and she helped me to resolve a problem with my mom’s phone, I bought a second phone with her, and she gave us a good price and discount in everything, and the first time I came here Ashley was so nice too. Best customer service ever, both spoke English and Spanish very well. I have been in other metro-T-mobile stores but they do not have a service like this. I highly recommended them.
