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October 2024 by carohely Bruzco
They are just amazing! They really care. Only issue is no matter if you have an appointment you need to be prepared to wait. For me that is a problem because I have a teenager pit and she get super anxious when she is around other dogs.
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October 2024 by Evan Pollard
Very helpful and friendly staff even with how many patients they see. Each experience feels very personal and informative when you finally meet with the dogtors. They are super busy and always working as fast as possible but this means an appointment is highly advised. Walk ins are welcome but even with an appointment we waited well over an hour both visits here. But again the staff makes up for it with very obvious care for the animals they help. They weren't pushy about surgery and tried less scary methods first. Very pet forward clinic would recommend. They even have little bowls for water if your pet gets thirsty while waiting.
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October 2024 by toasty
they will make you wait over an hour to see a vet and the people at the front desk just don’t have a great attitude they’ll watch you stand there for 5 mins and refuse to acknowledge your existence.
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October 2024 by Veronica Quintero leon
Thanks to the doctor he was able to save my baby ?
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October 2024 by andricci romero
How sad and unfortunate to see how this animal care center has been declining, how is it possible that you have an appointment at 12:30 and 3 hours have passed and they have not attended to you, that your dog is stressed and anxious because he is 3 Waiting for hours and no one does anything about it, they don't give you an explanation or even an apology for the delay!!! And for a service that you are paying for because it is not free!!!
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October 2024 by Helaina Iherkouchne
They never call.you back. And you have to hound for an appt to be seen.
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October 2024 by Teresa Hernandez
We’ve been regulars at the Mayfair Pet Hospital for the last 7 years and can honestly say that way back when it was a great place. Their staff was friendly, courteous and caring however, for the past 2 years their service has declined immensely! Just getting them to answer a phone call to set up an appointment is terrible and when they finally answer they usually don’t have anything available for about a week later. I recently had a very bad experience at the clinic. I took my puppy for a follow up visit and sat in the back waiting room for over an hour and when I went out to ask why was I waiting for so long I was conveniently told I was next. Dr. Luis Duarte came into the room and asked how was the dog doing. I said my dog is fine and I wanted her to get her first vaccine because at her prior visit I was told she had a skin condition and needed treatment in order to get her vaccine. I followed the treatment they gave and expected her to get vaccinated however he wanted to do another skin scrape and when I asked him as to why was that necessary he accused me of arguing with him. I told him I was not arguing that I was just curious as to why she needed that done again and thought it was excessive and quite frankly expensive to do again and his response to my comment was to say in a very angry and condescending tone “I will not see you today”and left the room. I was shocked. I thought that was very unprofessional of him. I then went to the front desk and asked if there was another vet that would see my dog and was told no. I asked the office manager for a number for the corporate office to file a complaint and was told they could not provide that information because it’s private. Honestly, this is not a way to run a business and to treat your customers ! Drs should not get insulted and angry when their paying customers have questions and concerns. I will not be returning to this clinic and would advise anyone who is thinking of doing so to do their homework.
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October 2024 by Medina French
They turn our dog away cause we didn't get the money on time so she can have surgery to remove her dead puppies inside her. Cause they said that the vet was leaving at 3. It was an emergency so she would die with her puppies.
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October 2024 by Aramis Colón
The worst place to take your pet if having pregnancy complications. Vets there are just money hungry and will not help you if you show up 3 hours prior to closing time. They’ll give you a deadline before they even assist with your animal. Wish I could put 0 stars
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September 2024 by Lourdes Erbiti
This Hospital is terrible.
Just 3 weeks ago..they let die my shitzu Maltese
They made blood test...they said she was good.
But recomend made surgery on her.after the heat 2 weeks prior.
We no agree with that ..but they insist hardly they said is the best for her...
We accept because all they insist
3 hours later the vet...call me
And she ..my dog no resist the anesthesia..and she die..
They never told about that in the blood test...Why they the surgery
They no have anything friendly with me....And told me we disposal the body...I feel soo terrible I went to get my baby girl...she totally healthy
Everything is about money .They don't care about dog ...and our pain
NO TAKE YOU DOG TO MAYFAIR..ARE TERRIBLE
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September 2024 by Andrea Ramirez
They are very friendly and the facilities are impeccable, the only thing I have to say is that they fail to keep appointment times. They saw me 1 hour after my appointment. But it's worth the wait because they are very professional.
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September 2024 by Priscilla Martinez
Good luck getting through calling here. I been calling for two days straight now and no answer. Horrible.
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September 2024 by Carlos Stadthagen
Thieves..couldn't give me a price for a cat to be spayed unless a payed $50 for a "check up" ..price on the Spaded $500 dollars.......they couldn't give a price on a procedure they do multiple times a week...dont fall for these Scammers...
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September 2024 by Richard Preston
Used to go there all the time with both of our dogs. Then the doctors changed. The past couple days been trying to make an appointment. The first day nobody answered the phone Wife and I tried 10 times left messages and nobody returned the calls. Next day I called early it went right to hold. I was on hold for 20 minutes twice and 10 minutes and it automatically hung up on me. So I found another vet to go try and guess what they answered the phone and seemed very friendly. If they don’t have enough people answer the phones then maybe they should hire. If you’re looking for your pet looked at it a decent time limit this might not be the place.
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September 2024 by E. C
Needed a travel certificate for my pet, and was a quick appointment. They knew the requirements which is a plus, felt confident after knowing that they regularly do these travel certs.
