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November 2023 by Sergio H.
I arrived 15 minutes early for my 18-month-old daughter's appointment and they kept us waiting for more than 1 hour without serving us, despite being a baby who had not eaten and we had to wait more than 1 hour, they told us that we had to keep waiting, They didn't attend to us even though we had an appointment and I had to leave because my mija couldn't take it anymore.
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March 2023 by Dwayne C.
I walked in to the 413 W oak St. location for some labs to be done. I checked in and wrote my First and Last name. After waiting for about 45 minutes, I began to notice people who came in after me were leaving before me. A Latina woman with Glasses and blonde highlights in her hair came out and yelled " Edward" the only people left were my self, two other gentle man and a woman. After 2x yelling Edward she stormed back inside. The same staff came back out after 15 minutes , that's when I got up, went to the door and asked her how come my name was not called yet. The staff asked what my name was, and I said Dwayne, she said I called you, I said you came out and called Edward, she rudely brushed me off and told me to go back and sit down as if I was 6 years old. Edward is my middle name, however I checked in with my first and last name only and my referral has my complete name and spelling as well, so 1. why is she calling me by my middle name and 2. how was I suppose to know she was calling me. The expectation in a Clinic or a Doctors office is that the Patient would be called by either the first and last name, the last name or entire name. The Manager then came out after waiting 1 hour and 20 minutes and yelled "Edward Cole" , I was then seen. The Location is very unprofessional and inconsiderate and I would never recommend anyone going to this location.
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March 2022 by Alex Z.
Horrible service if you can go somewhere else. This place sucks the staff is unfriendly nobody greets you.
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January 2022 by Rafael R.
I've been waiting for 1 1/2 just to get called. Very very SLOW. Lab workers don't care. This is not a place to come if you don't want to wait more than 2 hours. Got here 20 min before my appointment. Signed in and they did not have my appointment. Really? Sucks to wait so long when you are not feeling well. Just basic lab work