Kissimmee Utility Authority

Hours: Kissimmee Utility Authority (KUA) is a customer-focused utility company known for its professional and friendly service. Customers often praise the helpfulness of staff members, highlighting staff members who go above and beyond to assist with account setup, billing issues, and electrical concerns. One representative was specifically commended for her excellent customer service, quick response, and professionalism, leading to a positive experience. The company is also recognized for its reliable power supply, especially during severe weather events like hurricanes. During Hurricane Ian, KUA successfully maintained power without any outages or flickers, thanks to their efforts in replacing underground cables and transformers in affected areas. Customers appreciate the efficient and fast service, whether they are paying bills, handling service issues, or dealing with emergencies. However, some concerns about scam calls have been reported, with customers receiving suspicious calls claiming their accounts are in danger of disconnection, despite no longer living in the area. The company’s staff reportedly responds with snarky remarks or hangs up when customers challenge the scam calls. Overall, KUA is viewed as a dependable utility provider that handles customer needs well, with a dedicated team committed to service and safety.

1. Kissimmee, Florida