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March 2024 by shentelle
From the entrance I knew it was going to be an amazing experience. Eduardo who assisted me guided me the entire way , his energy was absolutely amazing . The manager Marie Cruz was extremely nice and thorough. I was able to purchase my fiancé ring!!!!! One happy customer !!!!! 10/10
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March 2024 by angel gonzalez
Always friendly and effective staff available to help you with your jewerly needs. Long term customer.
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March 2024 by Solmaris Melo
Mari Cruz was so caring and patient with me I was nervous to buy jewelry but Mari answered all my questions and reassured me they were in it for the long run by providing warranty for my items, I’m excited to start my nursing journey with my new items that I feel very dear aboutThank you MariLove Solmaris
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March 2024 by Michael
Everyone at the store was amazing and helpful. I went to Jared’s before Kays (at The Loop in Kissimmee) and it was like walking into a room full of robots! 100% was not the case at Kays! I was greeted so warmly and made to feel like family.Claudia helped me when I arrived and was very knowledgeable and super helpful! I came in 2 days later to buy the wedding band. Francine and Mari were amazing at helping me out. I actually returned a few hours later because I decided to get an entirely different ring and wedding band. I thought the process was going to be difficult. But Mari and Francine made everything go through effortlessly and flawlessly. Thank you to everyone at Kay’s!
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February 2024 by Mikey Caban
We just had had a wonderful experience with a staff member ( Mari Cruz) at the Kay Jeweler's in kissimmee at the loop. She helped us pick out the perfect gift items and had good taste when doing so. Mari was very nice and 100% knowledgeable Will revisit in the future for real.Thanks from Ismael and Raquel.
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February 2024 by ruth exil
Thank you Mari Cruz for going above and beyond to solve my issue.
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February 2024 by Thomas Gualano
Nice service & good value presented by Daniela. She is a excellent representative of her company.
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February 2024 by Genalynn Colon
My experience was great! Shout out to Daniela for piercing my ears and answering my questions on how to take care of them. She was very nice and respectful, as well as everyone else In the store I encountered. Will be coming back soon!
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February 2024 by Glenford John
Great service they took care of my ring the best guarantee you can buy lost a diamond replaced it no problem thank you to Mari and Francinne and the assistant manager much as gracias
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February 2024 by Gilda Gonzalez
Mari Cruz and Daniela were fantastic. They took the time to go over our warranty issue and sorted it out. Helped us pick a gift as well and Daniela was extremely patience. We’ll definitely be coming back to them in the future. They demonstrated how they care for their customers, they are so engaging. Very satisfied!!!!!
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February 2024 by Nelly Burgos
Francine and Mari Cruz were amazing.!! Energy was there and so was the patience. They helped me with all my questions and never did I feel pressured. Went in looking for myself and left with rings for my Fiancé and I. 10/10 definitely recommend!
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February 2024 by Katie Schneider
A thank you to Mari and her thoughtfulness! When my ring was damaged I was so worried that I wouldn’t have a ring I was proud of. Thank you so much for helping me and turning the whole situation around! Great service and hard work even though you were feeling under the weather! I hope you feel better and look forward to seeing you again when I pick up my ring! Amazing business and true care for the customer!
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February 2024 by Stephanie Davis
I have been a customer at this store for over a decade. I have always had great experiences when it comes to customer service. About three years ago, I met Ms. Mari Martinez. By far, out of all my purchasing experiences, she has provided me the absolute best customer service. My husband traded in my band for an enhancer in 2023. When we received the ring back from the shop, we found multiple issues with it. Mari listened to our concerns, reassured us the ring will be fixed, and immediately sent it back for repair. When we got the ring back again, the ring was close to perfection, beautiful! I know the only reason we were able to rectify the issues was because of Mari and her great customer service and communication skills. She is very kind, professional and just a people person. I will definitely be returning to this store for future purchases because of Mari.
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February 2024 by Jonathan Agosto
Mari was super amazing and Full of knowledge she made everything easy and simple she took her time to break everything down and she made sure I left happy. Wen I first called Luis helped me for about 30 minutes on the phone and was the main reason I came to the store . great people store and selection
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February 2024 by Kas Kas
Mary Cruz was the best she help me pick out everything I needed come shop at Kay’s at loop