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August 2022 by Velora Jones
Great customer service
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May 2022 by Tiffany Sanjurjo
I went into the store to return an item I purchased online. This is the second store I tried to return my item and have been given the run around both times. I even contacted customer service to walk the employee through the return. Only for the employee to tell the customer service rep she refuses to make the return because she doesn’t want her name and numbers on it. I’m guessing the store associates work on commission and returns aren’t good for them.
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August 2021 by Juan Gomez
Location does not open at 10am on Sunday
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July 2021 by Carrie C.
I feel like Everytime I walk into a journey's they never have what I want. I wear a size 3.5 and im 43. My 16 ur old wears a 3. We couldn't find anything. Someone's it sucks having tiny feet ??. The staff was nice but not informative
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April 2021 by Courtney Ramos
Just left the journeys at the loop and my experience was not great. The lady working the store did not greet me at first because she was on the phone. Once she brought me the sneaker I requested the box only had one shoe in it and it was used and dirty. The shoe was clearly worn and returned and since she looked in the box beforehand when she removed the other shoe she should have seen it and not brought the dirty shoe for me to try one. Horrible customer experience. I won’t be returning to this location.
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April 2020 by Marcos Amafor
Just bought a new pair shoes and they came in today . Even though they didn’t seem worn they came with hair on the inside soles.
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January 2020 by Ahmed Cabrera
Great service.
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December 2019 by Trey B.
One of the male associates, or manager, of this location is in need of serious customer service training. I had called inquiring about the process of returning an item and receiving cash back as my girlfriend was at work and she needed it done. When on the phone, and after explaining the situation, the male associate, or whomever, only told me "Yes" and then hung up the phone on me. Afterwards I came into the store and to my disappointment they would NOT allow me to return the item that was purchased just 2 days prior and receive cash -- why? They NOW decide to tell me the documents required to do the return rather than tell me on the phone-- wasting an hour of my life driving both to and from this location. I'll happily update this review with the NAME of the associate if I ever have to return to this store.
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August 2019 by Lola C
My teenage son loves this store
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June 2019 by Quinn
Just Perfect?? But Really Expensive??
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May 2019 by KingofGaming 6390
Very friendly service
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March 2019 by Willy Khymani
Very nice shoes at great prices
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March 2019 by Ryan Vaught
Fun store to visit
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February 2019 by Shaina Sainville
Nice place!
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December 2018 by Kellie Butler
Ordered some shoes for my 2 yr old granddaughter and they delivered them to the house