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August 2024 by keila eatalella
(This going to be like this until they get rid off all this employees that’s don’t give a dame about their job )
Inhumane,calculating and abuse to her position of whoever she chooses. Everything was an issue an an inconvenience for me . I told her i pay the 50 dollars retainer and she say was not showing as paid , I call my bank put the bank person and she confirmed a $50 dollar charge to Hetz .She was still not satisfied so I open my bank statement to show her and she didn’t even look at it and still demanded the $50 . At this point I was confused of her behavior hurt that that’s happening to me and just very confused so I pay the $50 .we just returned another rental from them wish Chris was our helper and he was wonderful! .
At the time of the switch the car she ask me for the keys so i handed to her I was worried because she didn’t give me enough time to get all my things out . Plus she did not allow me to go to the gas station to fill up the gas so you know they are charging me a lot more for gas . I need a suv that can fit 6 people and she said she had none but All the parking lot was full of them . Know I’m up set that when I start questioning up her why is she so upset with me if I did anything to her and i didn’t remember she just laughed.she told me the only thing she have is a 5 passenger suv and she make the most disgusting remarks how big can my kids be . I’m not a big fan of argument i usually just hold all in and the ask God why . So at the 5 minute she allowed me I started to think i should no give them my business so I call all the hardships around and as soon I give my name they all change and said they don’t have any. There were one call Tyler who actually confirmed she Racine a call and my hertz privilege are closed and he hang up the phone . I was so upset I came in and ask her why she closed my right she said because you refuse to sing something that she have not even mentioned to me and I have no I idea what she was talking about. She said I’m not allowed to use hertz ever again. And leave my in the street with no cat . This is all true as much ridiculous it sound and God is my witness.
Sincerely keila !
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July 2024 by Cameron Picanza
Booked a compact however got called saying they had a pickup truck they could give me for free. However still got charged an upgrade fee. Didn't bother wasn't worth fighting with the employee as was in a rush after dropping back off. Just be careful with promises not being delivered. Otherwise staff and truck was very nice.
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July 2024 by Tina Cryderman
Chris was very friendly and professional. He answered all my questions and got us in our rental very quickly.
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June 2024 by Faron Gunter
I reserved a car online only for my reservation to be canceled because they do not guarantee same day rentals. If this is the case then your system should not allow you to complete your reservation. This is customer dissatisfaction at it's finest. This can easily be resolved just don't allow same day reservations.
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June 2024 by Aimee Hernandez
Great customer service
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June 2024 by Taylor Milliken
Rolando at this location was great to work with! Quick, easy, very knowledgeable. Thank you for a good experience!
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May 2024 by J Garay
Left my BOSE headset ($250) in my rental, didn't notice until the day after my return, never received a phone call, so either they don't check the vehicles before renting it out again or becomes a lucky day for an employee.
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March 2024 by Ralph Diaz
Fast service with great front desk workers. Still great place to rent from. Staff always friendly and attentive. Answer all your questions. Never a bad attitude.
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March 2024 by Marcel Lussier
Absolutely the second worst car rental to deal with. Was quoted 400 but my Visa says 700. Guy was an absolute liar and lied to face. How do you go about suing a rental company anyone know.....
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January 2024 by Ivan Salgado
I was going to rent one but seeing the opinions I better abstain. Thank you for improving
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January 2024 by Marco Antonio Nieto
Worst service ever! Do not use this office! They overbooked the cars and they told me they only had a two seat car when I asked for a sedan (four door vehicle). The employee told me they knew since the day before, but "we sent you an SMS", YES BUT 10 minutes before the reservation hour came!I asked for a solutions and the employee said "Oh, you are asking for an apology. We are sorry. Is that enough?" Yes screwed my day because we did not have a car to visit the places we would like to go.This office has for value incompetence, neglicence and careless.I hope Hertz does not charge me the rental, because I showed up on time.
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December 2023 by Valeria Talavera
Employee Chris was amazing! He was so kind and lovely. I’ve never met an employee so helpful. Give him a raise haha. Thanks Chris!
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December 2023 by Rashard Young
Where is the zero? This location is horrible, I was suppose to have a large SUV, but got a van instead. I came back to return the vehicle and to my surprise no one is in here, it appears to be empty. What a joke. I sat in the lobby for about 45 min waiting on someone still waiting
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November 2023 by GSon Dunn
Best place to go! Very seamlesss transaction and definitely would go again.
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November 2023 by Naomi Johnson
I’m so grateful! They close at 5pm. They allowed me to drop off my keys to them at 5:10 pm. I was nervous because I didn’t see a drop box. The Hertz team was friendly and empathetic.
