-
December 2023 by Mark Metzing
We are very grateful to Hallmark Pool and Spa. They designed a beautiful pool and spa for us! Thanks to John, Ryan, Marshall, Karen, and R.C. for our beautiful pool!
-
October 2023 by Jeremy Bloomberg
I ordered two spas from them at the same time. We made an agreement and I made the ordered. They then changed the terms of when they wanted payment after I gave them the deposit. Did not follow up with me for delivery. I had to contact them and was told they would not schedule until paid in full. Original deal was balance was due on delivery. I sent them a check with tracking so I knew it was received but they still did not acknowledge they had received it. Manager was rude, yelled at me on the phone and even said “listen dude” to me. Extremely unprofessional. Do yourself a favor and go somewhere else.Service: Spa & hot tub installation
-
July 2023 by Matthew Howe
Love our pool. We can finally enjoy our backyard. John was great to work with, did an excellent job designing the pool. Marshall was professional and patient explaining to us the build couldn't be built exactly as designed due to the slope. (I prefer the finished product better than our design). Karen and RC very approachable, they listened and helped with any concerns and answered questions we had. After completion we were losing water they came out and resolved the problem, 12,800 gallons of water is tough to contain! Great job as the water level remains constant now. From signing the contract to completion sixteen months. The Covid pandemic put a hurt in supply issues, which we were told when we signed the contract. Don't know if it's improved (We signed Jan of 22'). Overall couldn't be happier with our investment. Just waiting on the 2nd coat of paint for the pool deck to complete our piece of paradise.(The Kissimmee building inspector told me Hallmark has been around awhile and was a good choice to go with as some places have taken deposits and not completed any work or to vacate after digging a hole in the backyard never to be heard from again).
-
May 2023 by Justin Blackmon
Horrible service horrible, horrible, horrible service. Trying to call to buy bulk product for a poor cleaning company and they will not allow you to speak to anybody. Horrible, horrible, horrible.
-
March 2023 by John Woodhouse
Couldn't be more happy with our experience. From the very beginning when Ryan came out to write up the estimate for new tile and resurfacing to pool start-up day. Everyone along the way was professional and courteous. Marshall and Luna knocked it out of the park. Karen was awesome, being able to work around my schedule and communicate when next steps would happen. Chris wrapped things up by starting up the pool and making sure I didn't have any questions. Great job Hallmark Pool & Spa....thanks!
-
March 2023 by John & Nanuli Florer
This is a response to Mrs. Kathy Nguyen, I am John, a pool designer here at Hallmark Pool that worked with Kathy.Dear Mrs. Kathy Nygren,Unfortunately, you didn’t tell the full story. After you signed your contract with us in Feb 2021, you mentioned if we can add railing inside the pool for your lovely daughter. So, I went to the owner office & I asked the owner what we need to charge you for a railing system in your pool due to your lovely daughter who is handicap. The owner said, “We will do the handrail in Kathy pool at no extra charge.” That alone Kathy was over $1,200.00. However, you had an issue with a beautiful 6’x20’ aluminum Florida room that wasn’t permitted. I ask the owner RC, what to do about your illegal lanai and he said, “We would simply draw it up showing the lanai and just place in the pool survey, “Existing Lanai”. If the inspector sees your Lanai and it’s not on his copy of the survey, he will start asking questions. Unpermitted buildings would fall under code enforcement. No permitting would be approved until code enforcement resolve unpermitted work. We would have no way of knowing the length of time to resolve the issue. Ultimately, months later you removed your lanai. But also, you were upset with us because you took down your fence. I explained to you Kathy at your home, “There is no need to take down your fence until we are close in starting your pool.” I even told you Kathy, “I will get my sons to help me.... we will let you know when it’s time.” Plus, we only needed to take a section out of your fence for our equipment to go through but, you hired people to take down all your fence.So finally, we sent your pool into permitting. Now, due to your retention pond in your backyard, the permitting office kicked back your pool plan to us. They said that you couldn’t build a pool due to setbacks. I designed your pool within the setbacks, but after the second time of re-permitting, they said it couldn’t be built due to the retention pond. We tried twice Kathy. So, the owner had to schedule an appointment, he physically went over the permitting department heads and spoke with the engineering department face to face. After some time, going back & forth with them, they finally approved your pool which meant, anyone home that is backed up to the retention pond could build a pool. Thanks to the owner of Hallmark Pool Kathy, and you are fully aware of what he did for you, and you incurred charges for this service, but we didn't charge you. I wonder how many other pool companies would have spent the time and done this for a client. All permits were completed in Oct. Kathy, not in November.So yes, this indeed was a very long process, Kathy. After some time, you kept calling, stopping by the office, and texting me wanting progress on us starting your pool. I explained to you, that you are in line with other clients. Then as time went by you kept saying you wanted your deposit back. I explained we are just a couple months away Kathy. I said if you want your deposit back, we will do so minus all expenses that we spent for permitting and my time for me designing your pool. I also, explained to you many times even when you received your deposit back, your pool has gone up about $7,000.00+ not from $46k to $62k as you had mentioned. In your signed contract its say's we don't have to returned deposit's. But we do. So, you did receive your deposit back.Later I sent you a Merry Christmas wish. You replied, "I wish you could've have built a pool for my daughter." I said, "Kathy, your pool would have been finish by June." You said, "If you brought back us your deposit, can we start?" I said you would need to go back of the line." You said, "Oh Lord"Kathy, we are truly sorry for your experience with us but please do me a favor, stand in front of a mirror and say, "Why am I not receiving a pool?" I pray all the best for you and your beautiful family Kathy.We have been in business for over 40 years. We work with Disney, Volcano Bay at
-
November 2022 by Myra Rivera
Go with any other company but this one!! Sloppy job with only one year warranty. I would rather pay more to get professional job done. The ladies at the office (Kissimmee)are so unprofessional and just don’t give a dam!!
-
May 2022 by Milly Marrero
I am a new customer and up till now 2021 they have been professional, responsive and courteous.I will keep you all informed when construction of our pool is finished.So 2022 it took almost a year to build our pool and while construction was going on they were courteous , we understood because of Covid and lack of materials. Our pool is finished and we have called and sent e-mails so they can finish work that is under warranty since they finished our pool in September of 2021 and they do not respond or send someone to fix the poor plaster job done on our pool.It’s a shame that you work hard to have a nice home and they take advantage of people.I would not recommend this company.
-
February 2022 by Christopher Coffin
So far so good... Major delays outside their control but they have been extremely patient with us and have worked with us all along the way... just had the hole dug so looking forward to everything moving now. Can't wait to swim!
-
January 2022 by Kathy Nguyen
Very bad ! I signed the contract since February/2020 & deposit too . I waited until beginning of November there was no reaction or nothing permits. I call the guy he transferred me to the owner her name is Karen. And she said we don’t know when can we do it . you have to still wait on list. I was very upset & want my deposit back then one & 1/2 month later they gave me only 1/2 deposit back . Then one day Christmas the guy texted me & said merry Christmas. Then I said I hope I could have the pool for my handicap daughter by the summer. Then he texted me back Monday and said the price went up from $46,000 to $62,000 to complete in summer 2022 that is so sad . I am not recommending this company. They over take construction . The guy always talk too sweet but never action . He had to depend on the owner & everything is too delayed. I learned a lesson. Will never sign the contract & deposit. This company is bad
-
August 2021 by Cristoper Grey
They sent a gentleman out to do all the measurements so they could work up a estimate for a resurface, new pool pump and new pool motor but then never called to give me an estimate called him three times and left messages but no one returned my phone call terrible business etiquette! So they get zero stars from me.
-
August 2021 by Ken
Same issue as another review. We had John over, very professional. Said we would have the number in a week. After a week, we reached out and he said he would have something to us by Monday or Tuesday. It has been two weeks and nothing. We decided to go with another company but the lack of follow through was concerning.
-
June 2021 by Richard Rodriguez
We are very happy with how our pool and screened deck turned out. Ryan did a great job of designing our backyard and the staff at Hallmark has made themselves available for any questions I have had regarding chemicals, filters, pumps etc. Well worth the money and the wait as we now enjoy our backyard on a regular basis.Thank you, Hallmark Pools!
-
November 2020 by Tommie Longbrake
Building our last home and was hoping to get a pool but was terrified as to the cost. Ryan worked with me and in no time came up with exactly what we wanted and the best part was the price! We're super happy to know we'll have a new home and a beautiful pool to make it complete. Great job Ryan!
-
January 1970 by Charles V.
Charles V. My wife and I are very pleased with our Pool and Spa built by Hallmark Pools. Our Pool Designer Jack was very helpful in creating a custom pool design to match our taste. The workers were very polite and hard working. They completed the project within the time frame promised and we love our back yard oasis! I would definitely recommend Hallmark Pools to my friends and family.
