Enterprise Rent-A-Car

Car Rental
Hours: Enterprise Rent-A-Car provides generally good service, especially noted for helpful and friendly staff. Customers have praised employees like Ashley for their pleasant and professional attitude, contributing to positive rental experiences. The rental process is often described as smooth and efficient, with some reviews highlighting the ease of extending rentals through the app. Many customers appreciate the company's willingness to resolve issues fairly, such as refunds or finding forgotten items in the vehicle. However, some negative feedback points to policies that can be frustrating, such as being charged for an extra day without clear justification or receiving short notices about drop-off times, which can be inconvenient for customers with busy schedules. Additionally, vehicle cleanliness is a concern at certain locations, with reports of cars being dirty on the outside, which detracts from the overall experience. Some customers have expressed dissatisfaction with the condition of the vehicles, citing poor exterior cleanliness and lack of water for washing the cars, leading to a decision not to rent from that location again. Despite these issues, many customers feel that the staff’s professionalism and the company's efforts to address concerns demonstrate a commitment to customer satisfaction. Overall, Enterprise Rent-A-Car is considered a reliable choice with friendly service, but improvements in vehicle cleanliness and clearer policies could enhance the experience further.

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