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October 2024 by maria febus
Getting the vehicle and returning it wasn’t an issue. The staff was friendly and the price was reasonable. There additional charges are crazy. Charged 10.00 just to return the car earlier. Vehicle licensing cost recovery 11.28. Fla surcharge 20.20. Just FYI……
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February 2024 by Jesse Lipp
Hertz at the airport didn't honor a reservation we made and opened a new contract without letting us know. We we're directed by customer service to resolve our issue at this location. Young guy behind the counter was nice and trying his best to help us. (Mike Foss) Then this older, bald, heavy set man came over and was extremely unprofessional, rude and even resulted to mocking us in front of other customers who were waiting for reservations for cars that they didn't even have.
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November 2023 by Adalberto Martinez
need more employees in the front desk
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July 2023 by james an
Booked a car in Florida , called to confirm if car was there was put on hold for almost a hour. Was told it was available drive over 30 mins to be told they were sold out .
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May 2023 by A. Khiat
Took over 3 hours to get car at MCO worst service
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April 2023 by Not Renegadeツ
Stupid car rental, we was in airport with small kids, before we had a reservation, but they said that they don’t have a cars ((( more that 25 people was in a line and waited. never ever we will not reserve car with this company.
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March 2023 by Linda Erbland
I had read all the reviews and was concerned. I saw a few on toll issues. So I brought my own ezpass to cover the toll. They told me they charge 10.00 a toll so if you want to avoid tolls look at getting a transponder of your own or pay the high fees for use of rental car toll payment system. I had no issue getting my car. I made the reservation a month in advance if my trip. I made sure i had insurance coverage through my credit card and my personal policy and I brought proof. The location had moved it is at the old gas station and it as hertz on the sign. Hertz owns dollar and thrifty and they are all in the same place.
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February 2023 by Brian Johnston
Customer service at Thrifty is the worst. Issue with slow leak tire starting the day picked up the van. Thrifty refused to do anything about it without the vehicle being returned to its original pickup location and paying a very high fee. Never again use Thrifty
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December 2020 by Emily T
This is NOT Thrifty rental car. Called Thrifty and they say it’s inside the Seralago Hotel. Seralago knows nothing.... we’ve been driving up and down 192 looking because no one seems to know where this location is
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August 2020 by Yehymy Serrano
How you move locations and not update your system? Trash company .....
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July 2020 by frances serrano alvarez
Thrifty was great! Very nice representative and super quick service. We were in and out in 5 minutes.
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July 2020 by Falynn Crystal
Theyre not open, dont order from here. Then they tell you to contact your third party you scheduled it though and charge you an arm and a leg to cancel or have the decency to let people know theyre closed.
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July 2020 by Jonathan Ardila
Showed up to this location on the day and time of reservation and no one was at the office. A bad phone number was left at the door to call. Ridiculous way of doing business
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June 2020 by alan shover
They were great
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January 2020 by Ryan Lundgren
Made a reservation beforehand and showed up to no available cars. I gave my number to the man at the counter who didn’t seem to care and said it would be 1-2 hours before a car was returned, but he never called. Seemed like a very small company that is very reliant on timely returns so you may be left without a car even with a reservation.
