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March 2024 by Ramon Molina
Lovely girls helped me alot with my questions. Will recommend both karen's.
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March 2024 by Jane Marie
First time, Went to this store earlier. I want to say Thank you to the young lady Karen V, she was super friendly & helpful, she helped my mom and I on some issues with her phone. Totally recommend this store ?
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March 2024 by Windmill Pleasant
Great Staff
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March 2024 by K Rabbit
Love this store they always help me out. Would recommend, Karen V was helpful she gave me a great deal to me and my family. Definitely coming back
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February 2024 by eliana t
To cut right to the chase, the employees were deceitful and extremely unprofessional. Never in my life would I have had the WORST experience with a company. Thought they were really nice at first but when they cheated me they gave away how irresponsible and dishonest they truly are. I am beyond disappointed and disgusted by their behavior and I am never going back there. Hopefully with these reviews they can learn their lesson and not treat customers with such contempt to the point of anger. I wish there was a way to put zero stars but this’ll have to do.
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February 2024 by Sowe Sowe
So, I was sent to this store because I needed to do a return and the original store where I bought the phone from did not have the one I wanted available anymore. I go there and explained the situation to Karen. Everything seemed to be going well and they seemed quite helpful. It was all laughter and fun (and trash talk about their peers from another store) when they conduct the transaction of my new phone, at which point, I thought they had already done the return. Then they asked if I wanted to add the accessories for $45 to which I said yes not knowing they were not refundable; they never said it. Then when given the total, I question it because I thought it was too high. At this point, Shanty, the manager, shows me the monitor, scrolling quickly only showing me what she wanted me to see and then, also quickly, turning the monitor back to them, but not before I saw a $55 charge. When asked, she gave me a word salad that didn't make sense and NEVER mentioned she had just added a NEW and FIFTH line I didn't need nor asked for. I believed her lies and signed. Then, after the sale, they proceed to tell me I have to do return at the original store I bought it from. Seriously? Stupidly, I believed everything they said and went back to the other store just to find out they had scammed me in an effort to make more commission. As if the lies and the unnecessary trip wasn't enough, when I spoke to Shanty and disputed the fifth line, she blatantly lied saying she told me about it and that I had signed for it. Not once did she tell me we had a new line and number and that the old number wasn't going to work. Nor did she point to it on the receipt or highlight it so I would know. Last but not least, when I told her my daughter was with me and none of us heard her say anything about a new line, she basically threatens me saying there were two other people there that were her witnesses and pretty much calling me a liar. Ultimately it was all about their greed and hate towards the manager at the other store and did not care a bit about the customer. Avoid this store or watch out before they SCAM YOU too.
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February 2024 by Joan Morales
They have good prices. Good atmosphere with music. They have good offers. You can ask for Chanta and Karen who will give you good service.
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September 2023 by bruce wayne
I went to another cricket on cypress next to a publix, and they by far the worst customer service a person can recive. so i decided to come to this cricket to see if they at least help me out, and thanks to the manager obed and his employee jan they were able to assit me and provide excelent customer service, they made me laugh and making me almost forget my previous visit with the other by that publix in poinciana. HUGE shout out to them!!
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September 2023 by Julio Nieves
My favorite people amazing customer service just awesome
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June 2022 by Jesus Mesa
Angela and the manager Matt solved my odyssey with my old cell phone. Thank you !! Tremendous customer service.
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March 2022 by David Arzuaga
He gave me an excellent service, he showed me just what I needed ... thanks matt
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January 2022 by Glorisselle Montalvo
The manager, Matt, was awesome!! He was very patient and found the best cel phone deals for my family. He gave us excellent service and I recommend him 100%.
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January 2022 by Francisco Guerra
The manager (Matt) gave us excellent costumer service.
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December 2021 by Shayana & Sariyah
Matt the Manager was extremely helpful. I tried to process everything online prior to arriving to the store and I failed 3x. I made it to the store and he made everything so easy. I also observed him provide customer service to 3 other customers, he did amazingly well. I’m highly impressed with his professionalism and helpfulness. Angela was also in the store and was extremely nice and resourceful. Thank you both for making this Christmas shopping enjoyable for my family!
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December 2021 by Frank Merzius
I had a wonderful experience! Angela was so helpful and got us what we needed I definitely recommend this store. Go in and ask for her. Thank you!
