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September 2023 by Zee Boukhart
If I can give 0 stars I will. They gave me the car with half tank empty. When I returned the car they said the tank was full and they wanted to charge me 10$ per gallon. The store manager was very rude . It’s a shame how those employees are running that place. Unprofessional. I’m case someone wants to rent a car from that location plz take a pic of gas level before leaving the lot. They will try to charge you 10$ a gallon. Thank you
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August 2023 by Saira Persad
Vehicle was filthy when I picked up sand inside stains on windows and no windshield fluid to clean change oil and tire pressure light kept coming on as a woman driving by herself on a long drive I was scared to have some sort of problem s
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July 2023 by Lisa Nast
Great experience in the store and quick out the door. Toyota Highlander was very nice. Easy and quick experience
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June 2023 by daniel reese
Rented from here numerous times, just picked up my rental, great people and great experience will definitely use again and again
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June 2023 by Eric Lizardi
Nice and friendly associate's I was in and out I am very happy with this location I will be going there again
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May 2023 by Rhonda Bartholomew
Painfully long hour wait when all we had to do was pick up the car that had already been reserved. Only one person at the counter to assist customers. In a tourist town like Kissimmee they should be loaded with workers. Shame on whomever is in charge to think one person can do it all. There was another person who was trying to help those who were returning cars but I can't imagine anyone was very happy with their experience. However the rental car worked great and the return at the airport was easy.
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May 2023 by Kay T
WORSE EXPERIENCE EVERY! I just returned a daily rental to this location and they charged me an extra hour when the rental was returned on time! (We even had a 28 min grace period which we did not even need). They were busy when we dropped the car off and did not close out the rental agreement right away, they waited a half an hour after, I was already home by that time! This is disgusting and very untrustworthy of them to try and lie and state I returned late to charge me $97.50 for an extra hour!!!!!!!Very unprofessional of this location and the customer service at drop off was horrible as well!
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May 2023 by Frank Mazzeo
I was given a vehicle in which the low tire pressure light was on my entire rental time. They take entirely too long to check out. I sincerely believe it is this location and not budget because I’ve rented budget previously and didn’t have any of these issues.
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May 2023 by Elena Rodriguez
Great experience. Needed a rental while my vehicle was being fixed and it was a smooth transaction. I even extended the rental last minute and thankful it wasn't an issue.
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April 2023 by Fletch
This place is a disaster to deal with. Budget should be embarrassed about the quality of this rental office serving the Kissimmee community.
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March 2023 by Tomasz Zdebiak
Excellent serviceOur upgraded car was perfectNo issues with extending the contractThank you!
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February 2023 by Maribeth Clarke
We had a great experience with our Budget rental at 1631 N John Young Parkway in Kissimmee, FL.The 2023 Chevy Traverse was ready when we arrived. It was very well maintained and got good gas mileage.The employees made the check-in and check-out process an ease. The price was much better than anywhere else.I would highly recommend Budget at this location.
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December 2022 by MARIA CARRANZA
I rented an SUV, made my reservation, got there and they informed me that THEY DO NOT HAVE AN SUV AND GAVE ME A TRUCK, yes A TRUCK, very disappointed, also I walked back in the store with garbage left in the car from the prior client and all they said was “I am sorry”.The employee who speak Spanish was very friendly, multitask and helpful.
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November 2022 by Sharon M
Car requested was clean and ready to go on time fast service. Will use them again in the future
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October 2022 by David Gleaves
Went to rent a car. Told the gentleman I works be dropping off at the airport in Nashville where I live not back in Florida. He said ok. I get to Nashville and they want to charge an extra $350 for one way drop off. Out of 3 rentals with budget all have been bad. Will never be using again. Customer service is trash and was no help.