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“Capital City Bank is a warm friendly environment. Information is very easy to access and the app is a life saver. All of the Tellers are super friendly and do all they can to help customers out. I highly recommend this bank to other's.”
“Outstanding quality customer service and care - these are so important in the world and SO elusive. Kudos to Erica at PNC in Keystone Heights for going over the top with excellent CUSTOMER CARE. She walked me through every step (and more) of a transaction I was nervous about making. She explained until I understood, and she never lost patience with me. It's really all we have to do to make the world a better place, but so many out there just don't see it. ERICA SEES IT! Thank you Erica, for making me feel I have chosen the right bank.”
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“Sarah and Barbie were so amazing at providing me with information over the phone and when I entered the bank. Barbie took the time to make sure I understood all the information and was able to answer every question. She had great customer service and was just overall a great employee. Sarah was very informative when I called the bank and she took her time to make sure she provided me with the correct information so I knew what I needed when I came into the branch. They were both amazing. Made a new loyal customer today.”