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February 2024 by Foss Mann
Terrible bank. They want to hold my reputable employers checks for 10 days before they deposit them!? 10 days?! That’s insane. Coincidentally no one is available to help you for service.
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November 2023 by Gladia Jean-Baptiste
Key West Wells Fargo has the worst customer service team on the island.
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October 2023 by shura_tok Alexandra
I made an appointment 12 pm . It's 12:45 I am still waiting ...And there is not to many clients just me and couple other people ...
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August 2023 by barbii gomez
Worst wells fargo branch ever they refuse to give me my money if u go to this branch let anyone else help you except daniel and alyssa worst customer service expierience of my life they dont care to help you at all and if i could give 0 starts i would
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March 2023 by Kristy S.
Went in to have a doc notarized (I am a long time customer, so no cost to me). I had to wait a bit, but no worries. Met with Monica, who was so quick and efficient at her job, it was a pleasure. Once we met, I was out in no time. THANK YOU MONICA!
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December 2022 by Sally K.
I don't know if this place is understaffed but it's taking SO long every time I go to make a simple deposit. For example today I've already been in the drive thru almost 40 minutes. Once I send my money through at least say hello in the next 5 minutes... I literally had to call the call button to make sure someone received it. I'll be moving my accounts over to keys credit union- key west Wells Fargo is a total bust, this is just happening way too much now. Bye Wells Fargo!
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November 2022 by Charisma KW
Don’t bother going in. Appointments to actually open accounts are ridiculously only available two weeks out. Am I dreaming? THE WORST Wells Fargo!
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October 2022 by Cathy Sheridan
ATM's not working, slow customer service at windows
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October 2022 by Arsenii Morozov
Monica was a hero! Thank you very much for being kind and helpful!
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June 2022 by Phillip n KW
Waited for over 20 minutes not being helped by WellsFargo staff. Instead the female WellsFargo staff helped other people who came in after me. The staff was not professional and didn’t act knowledge that I was there for a long time. Did not even ask if I needed any assistance. She just helped 5 other guests that arrived after me. WellsFargo branch in Key West FLORIDA. This happens on Tuesday Morning on May 31.
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March 2022 by N C
2 bank tellers on a friday afternoon? Are you serious? Get a grip key west. Why are there 4 windows if no one’s ever going to work them?
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January 2022 by Bobby Hardwick
This bank can get really busy, especially around the first of each month. Wait times at ATMs are not too bad then. Drive throughs are usually ok.My big complaint is that at 8:15 a.m. I could not make a deposit in an ATM after making a special trip because an ACH went through early.
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September 2021 by Trinata KV
Customer treated horrible, went to check options to add the person on existing bank account and the way lady approached it is impossible without giving any other options to do so, while sitting in a waiting hall area in front of entrance. Improve how to give customers options, check existing acount, invite to a proper table/private area, but not decline right away. It is unacceptable to be treated tgus way.
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August 2021 by Joey Guin
Staff always super friendly and very helpful with whatever I'm asking for. Move lines in a timely manner never had a complaint in the years I've been a customer. Good job everyone!!!
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July 2021 by D Merlin
The tellers at this bank will blatantly steal your money. Stay away
