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March 2024 by ScottyGLLC “Scotty G”
Express and sitting in waiting room for over 20 minutes.No Manager present. Front desk confused.Go by SOP and know who is infront of you.Need brand to be consistent
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March 2024 by Katie Dye
Glad we have one in key west. But this whole establishment needs to do better. Came in with no one in line ahead of me and still waited 30 mins before someone came and got me. Pretty ridiculous if you ask me. Why is there even a wait room? Be like surterra or MUV
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December 2023 by Stephane Soucy
Brutal service, they took my ID card and never returned it. They found it then never called to tell me they still had it. When I called I was promised it would be mailed the next day st the latest. I phone back 4 days later it's still in yheir safe and they can seem to afford a stamp the supervisor told me. Then it's "were too busy" apparently they're to busy yo fix their screw up. If you spend they'll serve you but once you left them your money you then become scum under their shoes. The management is brutal, their customer help line is a complete joke. And they are a bunch of lying scum. I will continue to post negative reviews until my ID card is returned. You are the absolute worst customer service in the industry. Multi million dollar company and can't afford stamps. Is that a pure lie or what. STAY AWAY. GO TO SUNBURN, LESS MONEY MORE SERVICE.. JUST DOWN THE STREET.
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September 2023 by Amy Clay
Zack…he makes every visit a diggity dog dang PLEASURE! Love seeing his face behind the register! Trulieve, you are blessed with Zack, so treat him well.
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September 2023 by Regina Koerner
I have put in multiple orders but on this date I canceled all my plans waiting for them to show up somewhere between 8 AM and 8 pm,and here I am still waiting and waiting. They have my phone number so they could text me to let me know they will not be here today but here it is after 8 o’clock, so I canceled my plans, all day!!!!and waited. Did I already say that?
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August 2023 by Tyla Chalmers
Heidi was amazing!!!! From the moment I walked in her warm energy was so pleasant and refreshing what a wonderful experience. Great stuff too thanks yall
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August 2023 by Bruce Anderson
This place is an absolute joke. 30-45 min wait times whether there is one person ahead of you or not. At Surterra you dont even have time to sit down before your order is ready.
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July 2023 by Mary M.
Buyer beware!!! They advertise one percentage, and give you a MUCH lower thc percentage, when you pick up... this tactic is very consistent, and not cool, at all...so examine before you pay!!!
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July 2023 by J O.
constantly under stocked. you can order online and in under 30 min they are out, which is really funny considering they only had one sales clerk on and I literally sat in the waiting room the whole time with only one other person going thru. maybe if the unloaded the carts full of product just sitting in the back of the showroom they would find some stock. This is the second time I've been in and got a sales clerk that had no idea about anything they are selling. Also, bring your own bag if you do go because they won't waste one on you. Too many other good places to go where they know what they're selling and how to keep stock. The guy at the front desk was nice.
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July 2023 by John Mendoza
I always place online orders and never get a notification when it is ready. I usually show up hours after waiting. Yesterday decided to see how long the wait is. Just over 24 hours still no response. Watch people in the waiting room receiving orders from today. This isn't the first but might be the last
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June 2023 by Victoria W
Had an amazing experience with Heidi and Lou! Great customer service and commitment to patients well-being. Really appreciated them going the extra "mile" in helping me out ?
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June 2023 by Douglas McKenzie
I would give it higher but they are severely understaffed and the wait times are ridiculous. The poor staff is wonderful, but so overworked its ridiculous. Over an hour wait for a pickup order and it wasn't just once it been for the last 6 months. I'd suggest another dispensary unless you've got time to waste.
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June 2023 by Grant J.
They say they're open until 9pm, but they are not. Workers are there, but refuse to serve you (even though door is unlocked and says on the front they're open?)
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May 2023 by Sioux Murphy
I really like this store. Zack always greeting me with a smile and such a sweet demeanor and mad props to Heidi. I saw her on 4/21 working her A$$ off with an over packed store with a smile and nothing but patience and care for customers in shop. It was so busy I came back later in the evening and same deal. Busy as hell. Heidi was still smiling and dealing with every attitude that came through the door like a pro. Well done! Thanks guys. You all rock!!
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May 2023 by keywestspearguns
The last of three times I went to this store- waited over an hour and still went home with nothing. This is the worst store of any kind I have ever been in. Who else makes you exit an hour and a half( today- just now)??I went there at 6:34- they said they would text me when my spot in line was ready. So I hung around downtown waiting till 7:39 they text me. I got there at 7:44. They have another 11 people waiting on line. Guy tells me I’m still on line.they close in 15 minutes from that moment with 11 people in the store. Half those people including me get nothing. This store has 14 registers. They only EVER have 2-3 people working- counting the front desk person. I have wasted enough of my time on this place. How much is your time worth?
