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July 2024 by FredG
If there is a rating below poor They would get it. This was the 4th of July and they were completely overwhelmed. We left after 21/2 hours with out ever getting our meal. They need a lot of help with operations. A complete disaster.
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May 2024 by StevenM
The prime rib, ham and pasta stations were pretty good, but the charcuterie board was really weak. Not really worth the money for the price, and didn't like having to pay 20% tip to a “server” at a buffet.
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May 2024 by
This was awful. Resort prices for awful pool bar food. It was the worst food experience I've had at a resort of this caliber. I was very disappointed in Flaglers restaurant. I don't recommend it to anyone.
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May 2024 by SandyA
Service was terrible. The four of us each had 3-4 empty plates stacked up while we were eating because no one came by to clear the plates. Serving spoons at food stations were taken away from home we dined. One of the staff ate from the buffet station with his hand, right in front of our table. We will not come back to this restaurant.
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March 2024 by afpotic
We were looking for a refined outdoor dining experience in Key West and we found it within the Casa Marina. We dine both in the evening and for lunch. Their excellent waitstaff and those that support them were genuine and timely. As for the our entree selections they were well portioned and delicious. It was indeed a different dining experience from anything we experienced while in Key West. We will return and have already shared our experience with friends and family if the decide to visit Key West in the future.
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February 2024 by MPaulJC
There's nothing bad on the menu here and the staff are lovely. The chorizo omellette is not to be missed. Throw some Cuban toast on the side with excellent coffee and you're set for the day.
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January 2024 by BrianM
Very nice experience. Highly recommend for a quite and romantic experience. Amazing how slow tourist season seems to be this year. But, it's nice to have some room without people all over you at dinner.
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January 2024 by
We ate outside which was very nice. Wait staff is friendly but seemed understaffed so not very prompt - we weren't in hurry so no big deal for us. We decided on the buffet since it was the only way to make your own omelet. $42 for a buffet is never ok but we paid for it anyway. Non buffet food options will run you $25. Food was very good & I would eat here again.
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December 2023 by Samantha
We are not buffet people, but we had family in town for Christmas who are relatively picky eaters so we booked the Casa Marina's Christmas Buffet thinking there would be options for everyone and it would be festive. But apparently our seating was the last seating and they started packing up the carving station within 30 minutes of us being seated. I would have expected the host or the person who sat us or the server who took our drink order to let us know that we were the last seating and they were going to clean up . The buffet was very limited (and frankly quite sad) and they charged $95 per person, not including the drinks. We had a party of 5 and we were in and out of there within 45 minutes...for our Christmas meal. While I was certainly not expecting to hang around a buffet all day long, I was expecting it to be festive and allow us the option to get out of the house for a bit and celebrate the holiday. It was NOT worth the price at all and the experience was terrible.
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December 2023 by JosephM
This was definitely NOT the experience we have been used to for a Christmas Buffet at the Casa Marina. Since moving to Key West 10 years ago, this has been one of our "go to" places with family and friends during the holidays but we were extremely disappointed this year. There was none of the glitz and glamour of previous years and the food was lackluster at best. The meats at the carving station were carved and laying under the heat lamps, which dried them out and the sides were almost non-existent. I will say that the staff was extremely friendly and we greatly appreciate them working on Christmas but we will not be back until we hear the quality has improved. It's a shame that the food doesn't reflect the multi-million dollar remodel taking place.
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November 2023 by NicoleB
Service was very poor and the Thanksgiving buffet offered a very poor selection of food especially for the price paid. This property has declined immensely since purchased by Hilton. Very disappointing
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November 2023 by SHmom
I had a reservation for 5 people for outside. When we arrived, we were told we did not have a reservation at all & we could be seated inside. I had the reservation on my phone, on my app. Making this reservation well in advance was worthless & the hostess did nothing to help or assist.
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November 2023 by Joanna K T.
cero stars they terrible robing people , every one in here we should go together to the poilice to make them close this place, they charge way more and they still way more money when they charge you, im goung to return some item and see what they said , if they dont fix it for me , i already talk to people in the court house to go to the right department to close this down permanently. everyone in this bad review i contact and we agree to go together to make this happen we also have a lawyer who suport us!
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September 2023 by Rick Moegenberg
Great store with a great choice of products, extremely helpful staff very well mannered and appreciative. I will definitely return. As a matter fact, I did four times.
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April 2023 by
Made reservations because it was listed on a website that you could bring your catch and they would cook it for you. However when we arrived we were told that you needed to also make reservations for that, and they were very busy and it would take over an hour to cook our fish. Open table and the restaurant website said nothing about filling out any forms before. Reluctantly we agreed to wait, we had a few apps which were decent enough, and our party of 6 had two non fish eaters so we also ordered a few burgers. The food came out at all random times, so those having burgers were completely done with dinner before the fish came. Overall the fish was prepared decently but the wait times are ridiculous, I know how long it takes to cook fish and it's not over an hour, it was already cut, filleted and prepped...just needed to be seasoned and grilled.
