-
November 2023 by Kinsey Spears
Excellent service, the boat was so nice we had no problems with anything. I highly recommend!
-
September 2023 by Tom Traynor
Was there for boat rental. Capt Brad was the bomb. He knew where to go and took great care of us. He was very safe and professional. Will go back again.
-
August 2023 by Gelo Zee
AVOID THIS PLACE. Don't book your tours in this place. They will verbally tell you what activities are included in the tour, but once you get to the boat, the captain will tell you differently. I booked a sandbar tour with food in this place.Guess what we did not get? NO sandbar and NO food. They (Bryan) told me that the fault is not theirs and i should call Fury about it. I called Fury about it, and they said it was Bryan's fault.They gave me the runaround on who i should get the refund from. I went to their place personally, called multiple times, and emailed Spencer's boat yard (using their contact us page on their website), NO REPLY.We basically got scammed. Paid them for the services they said they were going to provide, but ended up not getting them.AVOID THIS PLACE AT ALL COSTS.
-
August 2023 by joseph gindi
Great experience guysI can't remember the last time i experienced a transaction as smooth as i had with Spencer's boat yard.Booked online 2 weeks ago, arrived on the date and time scheduled, great day with the kids and fam, returned and charged for gas.Loved it and will definitely be back.Thank you
-
July 2023 by Ethan Cortes Coleman
I despise this place with a passion. I was treated like a child who didn't know what he was doing. The building is falling apart and very difficult to find. The service at this place was terrible. Do not take your business here.
-
July 2023 by Karen Wessels
THE RESPONSE TO MY REVIEW IS INTERESTING - WE WERE CHARGED $148.35 AND $395.06 not $250 AS CLAIMED.To get a true picture of the character of Spencer’s owners - read their rude responses to the reviews. Had we read these prior - we would not have rented. Boat needed many repairs. The depth finder didn’t work and when we asked they said we wouldn’t need it. Whether we needed it our not, it should work. The bilge was running for some unknown reason most of the day. SEE PICTURES! Two doors were broken and opened and crashed shut the entire day, cup holder had been ripped out and trim was popping out with exposed nails by the ladder where my daughter cut her hand on a rusty part climbing back into boat. We have rented boats many times all over the country and this was the first time we have ever had one in such bad shape. We found the workers to be very condescending and therefore we didn’t mention any of the problems as we just wanted to pay and leave. All other experiences in Key West were above and beyond excellent. Sunset Watersports - parasail, waverunner ride, Sunset Sail Keywest Sailboat - HighTide, Fish Key West.
-
June 2023 by Estefano Nunez-Gomez
Competitively priced rentals, easy to check in and get on the boat.Anthony was very helpful and showed us where to go. Boat ran great, and was fuel efficient. We covered a lot of ground and used just a bit of fuel. Would definitely rent through them again.
-
May 2023 by John Karol
Had an amazing experience with Spencer’s boat yard today. Their customer service is top notch, they are quick to respond and help you fix anything you may have going on. I will definitely be using them again in the future and would recommend to anyone looking for boat rentals on key west!
-
March 2023 by Scott Frisoni
Anthony is the best. Just a great place to rent a boat with real customer service. Just a 20 minute walk from Duval hotels.
-
March 2023 by Christy F
Excellent customer service and they make everything easy. We took a boat to the sandbars and there was a route ready to follow on GPS so it was easy to get there. Will definitely rent from them again.
-
January 2023 by Ruger Hummel
Perfect directions on where the fish are and very helpful staff. So easy to pickup the boat. Have your boater safety ready to present. Pick up bait from across the street, bring lunch and you are set. Had a great time.
-
August 2022 by J C.
The poor reviews on this place are not wrong, I know now from experience, but let me start off by saying the guy that I dealt with may have been having a bad day but upon arrival he was very unfriendly. He asked if I have ever boated before and I have numerous times and he went over everything and then took me down to the boat. He said go ahead and get in, I was with my wife and he did not even address her or say anything to her. We both got into the boat and he said go ahead and sit down in the driver's seat. He then asked me to check the skeg and prop. Which I said the propeller? He then just looked at me and said you tell me. So I said you mean the button to lower the motor? He said I can't let you go out there today. I thought at first he was joking but he was like lets go back into the office and process a refund. He said I needed to get out of the boat and point to the skeg and prop. He was dead serious and said lets go and just left us sitting there in the boat as he walked back to the office. He said I did not know enough to boat. Now with a little more customer service classes he may have been able to handle the situation a little differently but I can guarantee you if a car mechanic told you to point to certain things in an engine and you were unable to do it does not mean you can't drive a car and the funny thing about it all is I knew he was talking about parts of the motor I just did not know he wanted me to get back out of the boat and show him which I will give it to him he tricked me by saying to get into the boat and sit down because I was under the impression that he meant lowering the unit into the water with the button on the throttle. Anyway he told me to wait as he checked in other people for boats. I waited for 20-30 minutes and when I saw him again he was like can I help you? I said yes you said you were going to give me a refund, and he was like oh I already did that but he never told me as I was standing there for 20-30 minutes. I asked him if I can have a print out for it and he said he emailed it to me, I did not receive the email until later on in the day but he did refund me but it had a same day cancellation fee of 50 dollars. I did not cancel it, he canceled it on me the same day, but for some reason there was an extra 21 dollars that I was not refunded and so the total "cancelation fee was 71 dollars" but it is what it is, based off the boat that we got to sit in for 2 minutes the seats were ripped and it was not in the best shape so if they need the 71 dollars more than me, I hope they apply it to boat repairs or customer service classes. The guy may have been having a bad day but by the looks of it he did not have much going for him to begin with. Anyway I don't want to hear any rebuttal from them because the facts are there are other places to rent boats down there and if you look at all the ratings they are the lowest ones (Hurricane Hole, Sunset Water Sports, Florida Keys Boat Rentals.) I just happened to pick the one closest to where we were staying and it was Spencers but hey you win some and you lose some, so I would advise to look elsewhere to book.
-
August 2022 by k c
Your kind of on your own , the charts on their Garmin’s are not really of sufficient detail to navigate and are covered with pre existing tracks . I would really help if they cleaned up the tracks down to one set of good accurate routes but what you get is all the track of all the previous renters . They told me they had all the local points and tracks on the boat , but their Garmin was not as good as just using the INAVX app . their Garmin was a mess . The waters in and out of the sandbars are very tricky, caveat emtor…boats could have been cleaner . Be sure you confirm the fuel level prior to taking off , our fuel gauge didn’t work and the guy some how looked at the radio unit to read our fuel usage ?? Any way …..can’t say any other place would be any different
-
August 2022 by Andrew Curtis
Rude and unhelpful staff. Wouldn’t even acknowledge me because he was chatting with his coworker. They’ll tell you on the phone that they have boats for rent and when you arrive they don’t. So don’t waste your money going hereREPLY to owner: your response is a lie. I called only a couple of minutes before I arrived so that someone else rented the boat is not true. Also that doesn’t excuse the behavior of your rude staff. Your replies to all the negative reviews you have are inexcusably rude.
-
August 2022 by hugh panton
We got the 22 panga for a whole day. It’s utilitarian and it ran great. Great on fuel, which you pay for at the end of the day, really fair. Nice people, real Keys folks. In my opinion, operating a boat in the keys takes skill in reading the water. You cannot just drive around wherever you want wherever you wanna go whatever speed and expect everything to be OK. The 22 Panga is really fun for 2-4 people. We had a great time and memories even for a Florida man.
