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July 2024 by aurora meehan
Lots of great items. Sadly the workers (specifically the older woman at the register) do not allow you the time to look and find goodies! They are supposed to close at 5, but be prepared for all of the workers at this location to tell you “we’re closed, get out!” around 4:30. Awful experience. As a corporation you’re supposed to be open until your sign says you’re closed !
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June 2024 by Falon Schoenfeldt
No dressing rooms or bathrooms. Hard to find anyone that can answer questions if you speak English. I do find some nice things, but lose a lot of money buying things that end up not fitting.
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May 2024 by Andrew Zawodny
Recent overpricing of donated items makes this one a big miss.Don’t waste your time, greed has ruined this once great thrift store.Many items way overpriced now.Nice to be able to spend money on things that helps people, it’s another to be gaffed.
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March 2024 by Sun Coast Films
A lot to choose from here. Found some really cool stuff
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January 2024 by Sherri B.
Let me start by saying that I support the Salvation Army and its mission. My husband and I travel the country in our RV and have visited numerous stores along the way. I have never encountered a Salvation Army with as many issues as the one in Key West. The store was filthy; the clothing was not separated by style or size and was placed on racks with no rhyme or reason. While waiting in line to check out, I witnessed the cashier being handed several pills. Those pills were placed on top of the till. When the cashier rang up my sale, She turned the credit card machine towards her and placed her hand out for my credit card. She then ran the card and impatiently placed the receipt in the cash register without asking me to sign or giving me a receipt. I repeatedly asked her for a receipt, and she said no. I then raised my voice and said at least show me the receipt, and I will take a picture with my camera. She kept shaking her head no. My raised voice got the attention of the manager. She pushed the reprint button and handed me the receipt without comment or eye contact.
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January 2024 by Avery Blackburn
Thrift store is ok, you’ll find good stuff here and there. But the staff is the issue here, very rude people. I thought this is supposed to be a charitable organization and non-profit. Not going to make a lot of money if your ugly and bitter with your customers.
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December 2023 by Pauline Strohl
Staff are very rude and unprofessional. Spoke to one woman about price, since item unmarked and was told $3. That person left the desk and when we went to check out, another woman rudely said no. She went in the back and came back stating item was an antique and was now $20! Will never go back!
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October 2023 by Jack Carello
The Salvation Army Thrift Store is great! They have a bunch of good gifts for low prices. It always feels good to donate to them. The staff are nice. Definitely worth going to! Have a great day!
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July 2023 by Anna Henríquez
The cashiers treat customers badly I asked to see the watches I gave her my card while I looked she charged me for a watch that doesn't work I told her I don't read I was going to take it. And he didn't want to return my money. I put the watch in the bag that I had to take with me... and we had a lot of kisses. At the checkout, one is inspected and they charge for it.
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April 2023 by ani berukashvili
It’s already second time I go there at 4:00pm and they are closed
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March 2023 by Donna F
The bargains were good but the cashier today at 10 to 11 am was a very disagreeable woman. There is a sign on the front door that says that you cannot be unpleasant to the cashier. I bit my tongue and was pleasant to her. The main reason that they need that sign on the door is because that cashier is bossy and rude. Very unlike your other cashiers who have always been most pleasant.
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January 2023 by Maya Ace
I was reading the comments & all the bad reviews were about bad customer service. You got that right! Yvonne the cashier shows that she is not happy with what she’s doing. Rude. Go to their Big Pine location & you will get a really good service there. An employee can make or break a store’s reputation.
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January 2023 by Walter Dinda (Walt)
A busy place. Lots of shoppers and not many workers. Long lines today.
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December 2022 by Cody W.
Can there be negative star ratings so I can properly rate this place? To sum things up, they will let you donate already chewed bubble gum and then try to sell it back to the public for $5 or if you have a shirt your cat urinated on to donate, they will put it on the mannequin to showcase it as a premium item. However, offer them an extremely nice piece of furniture (real leather Natuzzi sectional sofa in great condition) and they treat you like you are offering them a raging case of syphilis. They could easily sell the sofa for a nice profit and support their mission, but would rather sell used undergarments $.25 at a time. The staff has no mental acuity and is rude at best while the 30 something manager of the place is the personification of a toxic Karen. Yes, it's that bad!How about trying to do the most good for people in need in the community. Steer clear of this place if you can, it will save you headaches and frustration.On another note, for cheap entertainment, drive beside this place on a Sunday afternoon and observe the processional of freeloaders digging through the bagged donations that didn't make it into the donations box. These people get the premium unprocessed donations and leave the store with diddly squat to sell to the public. A real joke this place, and an very unfunny one at that!
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November 2022 by Dave Pfau
Jerks closed early. Store people totally unhelpful
