Propane in Key West, FL

“I loved the guys that came out to install my new tank. I switched from amerigas to suburban because of the bad service and I was told suburban was a family company. The guys placed the tank beside my concrete pad, in the dirt, which I didn't notice at the time due to the shrubs around it. They were working on my tank when I got home, which I was very pleased due to me not being able to get off work until 3:30. Install was done when I got home. I asked them to rotate my tank and reinstall the gas line going from the ground to the tank. The gas line protrudes out about a foot then goes into the ground. I told the tech I have 3 kids and I need the tank spun and the gas line tighter to the tank. He agreed and said no problem, it's included in the install. They dug down about a foot and said it was to deep. I told him we are on coral rock and it's only about a foot and a half. The day was done and I understand your exhausted and want to go home. He said they would come out tomorrow first thing and fix it. I said no problem, enjoy your night, see you tomorrow. Survey popped up and I jumped up to see my new tank installed, as they promised, and realized they never came. I called him with no answer around 7. Sent him a very upset text and he called immediately. Said he would come out Friday!! Friday!! You promised me next day. Now I'm at 3 days later. Please send someone else out to complete install. I'm tired of people taking advantage of good people that give hard workers the benefit of the doubt. Thank you. I know you guys are great or I wouldn't have switched. My star reflects me trusting you because so many of my peers throughout the 15 years living here have recommended Suburban.”

“Hands down, best company to deal with in the Keys. Been dealing with them almost 5 yrs and spot on ever time I call. Very quick at refills and lightning quick on service. I had regulator go bad and I texted my contact at 530pm, the service tech was knocking on my door by 6pm. Outstanding service. Wish all the contractors in the keys worked like them.”