Office Equipment in Key West, FL

“We appreciate and are sincerely grateful for the excellent customer service for the past 30 years in both the print dept. and the store over-all. I respect and admire the excellent team of professionals that always make it a pleasure to visit and do business with Office Depot/OfficeMax.”

“Came down for my honeymoon and not one of the televisions in the three rooms we stayed in had HDMI connections. Not the end of the world, not the first time we've encountered this issue, but my wife and I dragged 20 lbs. of gaming gear down with us in hopes of maybe streaming a bit as a surprise to the people of Twitch.tv. So I contact the store to ask if they have some connectors to aid in this venture. If non-commital customer service via phone is what you're looking for, you've come to the right place! Not only did the first person who answered the phone have no idea what an "electronics department" might be (regardless of how it's named in their store), this man then proceeded to inform me that he needed to know "what [I'm] looking for in the store". I assume the word "electronics" may have been outside of his vocabulary, so I stated that I needed help with audio/visual cables. I was promptly rerouted to the one person who might have actually SEEN a computer or an electronic device that wasn't a "personal massager". Upon receiving the most unflattering greeting I've heard in a while ("yeah, how can I help you?", in a tone best described as "the f*** you want?"), I informed the next gentleman that I was looking for an S-Video cable. The prompt response was "Naw, we don't have those in store, only online", to which I responded, "Well, that takes care of the second part of my question as well!" in a jovial tone. This must have been the cue I was unaware of to immediately hang up the phone without any follow-up or other questions regarding how this person could assist me, thus ending our conversation. It's the holiday season. People are stressed out, demanding, sometimes even outright rude or nasty. Having been none of the above, I thoroughly expected to have someone in the store at least make an ernest attempt to address my concerns. Instead I was greeted with a level of dismissal I thought was only capable at the DMV or maybe a fast food restaurant. I'll never set foot in the store for fear of being beaten with a surge protector (provided they're actually in the store and not just available online), but this must be the most wonderful time of the year to be a customer service representative on an island where a single electronics store can actually hold you by the short and curlies without any worry of corporate oversight or managerial repercussions. 5 out of 5 stars for the lowest common denominator of "service" I could have ever expected short of being shot by the police for helping an old lady across the street in rural Mississippi. Excellent work and a great memory to share over egg nog this Christmas! ¡Felicidades, pendejos!”