-
January 2024 by Steve J.
I thought it was easy peezy. I rented the car beforehand (online). I thought the counter was going to be close because the flight got delayed (as they do). The counter closes at 10pm and we arrived after. Irina was still there to handle my reservation and had the keys ready. Return was easy too. Only grip was that they miscounted my miles on the odometer--but as long as I'm not charged for it, it doesn't matter.
-
December 2023 by Rachel Madryga
Jessie provided exceptional assistance with car rentals. Her efficiency and helpfulness made the entire process smooth and enjoyable. Great job!Tate was a great supervisor and assistant to Jessie SHE ROCKS! THANK U BOTH!!!
-
November 2023 by Stherlande Solon
I wish I could give this 0 stars! I had the worst experience this evening at this location. We traveled to key west from Broward County & somehow we get a nail in our tire which had the tires completely flat our drive back home is 4 hours away so we talked to IRINA STRAKHOURA at 4 PM & she told us that she’ll swap out the cars & to just wait. 6:30 PM I went back to speak to her & she tells us that they didn’t have anymore cars but they’re getting some & to hang on! I gave her my phone number so she can call me when they have a vehicle ready for me…NOTHING! So at 8:46PM I go up to the desk to tell her that she never called & she tells me she lost the number I gave her. Then goes to the back & get TATE EDWARDS to come & tell us to wait til tomorrow to get a vehicle his body language was horrible towards us & I could tell that he didn’t want to hear anything that we had to say. Horrible customer service & horrible communication skills! We all have work in the morning 4 hours away wasted 5 hours waiting on these people to call & they couldn’t even give me a car what a joke.
-
October 2023 by Toni Wakefield
They made pick up and drop off easy, and they were very professional. The car was beautiful and nicely maintained. I definitely recommend
-
September 2023 by Max Findreng
Perry at Key West airport Enterprise was fantastic. Our flight home was cancelled by Silver Airways with no reasonable options to fly back to Tampa same day for less than $1,000. All the other rental car companies refused us the one way service, even after accepting our bookings on their websites (Budget, Avis, Dollar) I'm not naming any names...Long story short Perry was overhearing what was going on and took the initiative to call whoever he needed to call and get some one way rentals approved. This was a huge lifesaver, he helped my finacé and I get back to our 6 month old and all was right in the world (besides Silver Airways sucking and the 7.5 hour drive.Thank you Perry!
-
June 2023 by Wendy Gill PILATES AND YOGA
OMG! Go to Hertz or Dollar. Sooooooooo SLOW!Waiting foreverrrrrrrrr!
-
May 2023 by AV8R Mike
Awesome experience from beginning to end. The desk is conveniently located next to the JetBlue baggage claim. Booked a full size sedan and was upgraded to a brand new Explorer, which was a welcomed surprise traveling with my 15 month old and her pile of gear. The return couldn’t have been easier and everyone we dealt with was really friendly. I’ll definitely book with Enterprise on my future trips to the Keys!
-
May 2023 by Haluk Kantar
Reserved and car and was told by Tabitha that they don't honor reservations. OmG. How can this happen at an airport. No apology. No assistance to find another vehicle place. Just can't help you. All this while the manager is in the back hiding.
-
April 2023 by Michael D'Alessandro
Awesome experience from beginning to end. The desk is conveniently located next to the JetBlue baggage claim. Booked a full size sedan and was upgraded to a brand new Explorer, which was a welcomed surprise traveling with my 15 month old and her pile of gear. The return couldn’t have been easier and everyone we dealt with was really friendly. I’ll definitely book with Enterprise on my future trips to the Keys!
-
April 2023 by Alan Hardwick
Zeke and his co workers were great ! Customer service on point quick and easy pickup
-
February 2023 by Ann Gunvalsen Saks
Rented a car in Fort Lauderdale that just didn’t spark up right up on morning. Pulled it in to Enterprise and Klaus had us upgraded and on our way in less than 10 minutes. Super helpful. Thanks Klaus
-
February 2023 by Albert Tropea Jr.
My wife Ronda had to be with her daughter in a long out of state medical trip. Tabitha Neumann at the Roosevelt Blvd location knew how nervous Ronda was making a trip from Key West across Florida then Georgia and to South Carolina. Tabitha gave her and I reassurance the car we had was dependable and gave us peace of mind. Thank you Enterprise ! Please let management know Tabitha goes above and beyond for your clients. Thank you. Albert with Ronda
-
January 2023 by Kacie Kay
The young gentleman that took care of us yesterday was so pleasant, professional, and knowledgeable! We will definitely rent from Key West Enterprise again. Then, when we returned it to the airport at Rsw, we were greeted with a huge smile and another pleasant gentleman. Kudos to the staff at Enterprise. You made it so easy picking up and returning.Thank youChris and Kacie Hughes
-
December 2022 by Morgan Jones
Tate is our hero. He saved us when our flight got delayed and Hertz really screwed us over. We were going to be stuck with no car and no where to go until the next morning. Instead Tate was the only car rental that stayed open and made it work and gave us a Christmas miracle and got us a car for a good price.
-
December 2022 by jaine716
Just wanted to say that the customer service here was great (Key West Airport). I loved chatting with Chantal at the counter when picking up my car. She took an interest in my work I was doing here (testing software on an autonomous underwater robot - by the way, we need more women in the field, if you find it interesting!) and was friendly, knowledgeable, and helpful. The garage attendant reciving returned cars (I think his name started with T - Tatum? Tanner? - I hope supervisors can figure out who it was so he can get credit) was also friendly and helpful, and gave me clear instructions on what to do and where to go to make it back to my flight. The car was clean and spacious, and served me well on my work trip for the 10 days I was here. Would definitely use their services again!