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March 2024 by Cathryn G.
Great folks so nice to work with. Love the name and location. Lots of bike shops in Key West but Eaton was so helpful. Highly recommend!
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March 2024 by Robert P.
This place is amazing They fixed our mountain bikes Our rack We are back in town visiting And renting bikes. From them They delivered send pics They have great customer service We have bought parts from them Installed the parts and fixed stuff that needed fixing with out asking 7 stars out of 5!
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March 2024 by DeAnna C.
My husband and I came in and rented two bikes. These people were so fake nice. I paid for a Key West bell, which they insisted on putting on the bike. This must be part of their scam. I am sure most people in Key West renting bikes are in vacation. I went to remove the bell the night before, but did not have a screwdriver. I had to leave early the next morning and texted the company to ask if they could remove the bell and I would pay postage to send it to me. The reply, we don't do that and I could come back and get the bell. I was already off of Key West. Then the douchebag said that they would give it to a women's"s shelter or someone in the military. I am sure this bell ranks high on Maslow"s Hierarchy of needs. I think that they owe me for the price of the bell. They are complete douchebags who are chastising g. I do not recommend this place and hope they go out of business. They are thieves and I would not recommend crossing the threshold of this business I would give negative reviews to these piece of crap people.
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March 2024 by Elizabeth B.
They did a great job getting our bikes checked and in good shape. Very thorough. I had an unpleasant exchange with a man who was annoyed that I was asking if he had any idea how long the bikes would take after he had explained their system for notifying people. If my question annoyed him I only asked because I was trying to determine whether to walk all the way across the island home. We're old. His ire was unwarranted in my opinion. I apologize for bothering him. That said, this is the best bike shop in Key West and they always do a great job. We bought our bikes from their stock because we like the bikes so much. So rent here!Fix your bikes here.
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January 2024 by Christie Gosselin
We LOVE renting from Eaton every year! The bikes and locks are always in great shape- the code is easy to remember, they have the lights on front and back for nighttime use, they reliably drop off and pick back up from our location, and their communication is great. Easy five stars.
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January 2024 by karen cullen
So much fun in Key West and bikes from Eaton Bikes were the clincher! Used both a two wheeler and a trike at different points and traveled all over the island! And Eaton Bikes made the process SO easy! Look forward to renting again next time!
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January 2024 by Gabrielle M.
My husband and I rented bikes on two occasions from this shop. Our first experience was lovely. We are a military family and were pleased to hear they offered a military discount. Issues began to arise upon our rental return. We were directed by the front desk staff to leave the bikes at a public bike rack and additionally take a photo of the bikes so they could identify where they were located and they would pick them up. We had rented the bikes for 24 hours. Once finished, in the allotted time, we did exactly as asked and sent photos of the bikes. The rental company responded ensuring we were finished and stated: "Certainly. Your rental pick up has been scheduled, you do not need to be present. Please ensure your ride stays LOCKED. We'd love a picture of your EB Key West adventure For next visit, complimentary pick up is AT YOUR ACCOMMODATION. Thank you for your service and for choosing Eaton Bikes!" My husband and I both were so pleased by the convenience and ease of their offer to pick up our bikes at our accommodations at the next visit. It turns out the above text was a demand instructing us to leave the bikes an our accommodation and not being courteous/offering convenience because after sending photos of the bikes at a public rack on our second trip we received the following text: Mr. Martin, please get them back to your accommodation. By city ordinance, we are not permitted to pick up from public spaces. See previous text. I promptly called the company to inquire and clarify. The gentleman whom I'd guess is the owner was immediately disrespectful and demanded we return the bikes back to our accommodations. I attempted to rectify the situation and clarified that the prior instructions were confusing. I was met with pushback. I called the gentleman out for being a jerk and mentioned I would be happy to leave a bad review. He proceeded to tell me I was threatening him with a bad review and demanded to speak to my husband. I declined stating I am a capable adult worthy of navigating the situation. The gentleman hung up on me. I called back to kindly clarify that my intent of the call was to make it clear to the business that their customer instructions were misleading and that I did not mind returning the bikes to the desired location but that I would appreciate respect and kindness in the process. The gentleman continued to ask for my husband stating that him and I could not handle a conversation. I asked him to confirm the return time and kindly made it clear that we would return the bikes promptly. We chose to return the bikes to the rental location as it was closer than our base accommodations. The gentleman greeted my husband but would not speak to me. Only after I asked him to speak to me also would he make any sort of eye contact. He was very defensive but did eventually apologize for miscommunication. I would encourage you to consider your options well. If you value respect and kindness there are many bike rental shops who would be very happy to have your business and their appreciation would be evident even amidst confusion and tricky communication.
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January 2024 by Frank B.
Back in Key West for another 4 month winter work/vacation gig and couldn't wait to get my Trek Checkpoint ALR 5 in to Eaton for some TLC. First up was new Bar Tape. Yolande found the same product I had them use last spring before heading off to the 50th RAGBRAI event in Iowa. I also had them do an overhaul, add a new chain, brake pads and new street tires. Danny does a fantastic job on the bar wrap. And Chris is always just plain professional and pleasant. I also appreciate Yolande's patient and courteous help. I don't know all the players there but I do know KEY WEST IS BLESSED to have such a wonderful bike shop with Team Members who can handle anything BICYCLE!
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January 2024 by J J.
If you are in Key West, RENT BIKES!!! This isn't even a question. It's a bike town. Eaton Bikes is the best and most affordable on the island. Customer service is next level. They will have you in and out in 5 minutes, with combo locks that are the last four digits of your phone number. I don't know how they do it so well and so fast. You and your bike will be all over Key West having a blast! Chris is the quarterback of the whole place and he is amazing. Rent from Eaton Bikes. Don't make the mistake of renting from anywhere else. This is one of the best small businesses I have ever used. Stellar!
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January 2024 by Rachel H.
Excellent service. Bikes and helmets were waiting for us at our Airbnb and picked up after we left. Great communication. Can't ask for better
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January 2024 by Jessica C
With all the island competition we are SO happy we ended up renting from Eaton! From the moment of arrival we were looking for onsite parking and the owners helped us out with parking. They were super friendly and answered all of our concerns and questions and adjusted the bikes to accommodate our height. The locks and night lights on the bikes were super easy to use as well. They offer military discounts, pickup/bike delivery, and after hours drop off. Everything was super convenient and worked out perfectly. The bikes were in great condition and ran smoothly. We had such a lovely bike riding day!! Thanks so much Eaton!
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December 2023 by Jessica C.
With all the island competition we are SO happy we ended up renting from Eaton! From the moment of arrival we were looking for onsite parking and the owners helped us out with parking. They were super friendly and answered all of our concerns and questions and adjusted the bikes to accommodate our height. The locks and night lights on the bikes were super easy to use as well. They offer military discounts, pickup/bike delivery, and after hours drop off. Everything was super convenient and worked out perfectly. The bikes were in great condition and ran smoothly. We had such a lovely bike riding day!! Thanks so much Eaton! PS bikes have baskets on them too!
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December 2023 by Mark N. T.
Key West has a lot of narrow streets, pedestrians, and roosters! It might be hard to drive a car. Bikes are the best vehicle to move around on the tiny island. I asked Google. Google said, " To go to East bikes". I booked one bike. When I arrived there, they were waiting for me with smiles. Thanks. I got a bike. It was a bit big for a little man.LOL. But I learned how to ride it. I had only 6 hours. I was successfully biking many popular spots such as Truman's Winter White House, Hermingways' home, Southernmost point, etc. If you use shuttle bus between MIami and Key West and can stay there for 5 or 6 hours, please consider using the bikes at Eaton.
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December 2023 by Kim Lowrey
Eaton bikes is a great establishment to rent a bicycle from. They are friendly, helpful and make the whole experience easy. They will drop off and pick up the bike directly from you at no extra charge. The bike was in great condition. Biking is fun!! Thanks
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December 2023 by Sandra Musial
Awesome solid bike that my only mode of transportation in Key West. Guys at Eaton Bikes were super nice and made pick up and drop off easy. Will use them every time.
