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August 2023 by Chuck H.
This was the worst experience I have ever had dealing with the owner of this company. I rented a car for 4 days and it broke down on the way to my hotel, they brought a replacement an hour later. The replacement would not run either so we returned it the next morning and the owner would not refund 3 of the four days even though we had the car less than 24 hours. He told me that he did not care if we gave him a bad review and stated that it would not hurt his business, people like him hurt honest business owners, I recommend staying away from this company!!
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July 2023 by Tara ..
We were given a car that barely had a charge. After about 30 minutes of normal speed, it dropped down to 15 mph and locals were honking and yelling at us. For the last hour we were going 2-5 mph and my daughter had to get out to push us in order to get back in time to make it back on to key west express jet boat. So our 5-6 hours on the island was totally wasted. They offered no discount or refund for our troubles bc we didn't call earlier in the day to "complain" we thought we were being kind not complaining and just going with the flow so our day was decent. But apparently that's what they expect. The woman at the counter was RUDE. The man taking the car from us was RUDE. On top of all this I was issued an extra $45 fee due to a ticket I never even saw, nor did they show us when we returned the car. I have no proof at all of the ticket. Let me add... it was my daughter birthday... so to push an electric car to get back on time, and then having a sore back next day was the gift they gave to her. I would NOT recommend! There are plenty of other places to get golf carts on the island. Key west express give you a flyer promoting the business, just don't do it. There is no special pricing as you are told, and the place is tan by a bunch of jerks that just want your money and don't care at all that you enjoyed your time properly on the island.
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July 2023 by Google user
We had a fantastic time exploring the city with the electric cart rental. The carts were a convenient and fun way to navigate through the streets and discover hidden gems. The competitive pricing and the quality of the carts made it a memorable experience for our group.
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April 2023 by woobie51
The location is excellent, if traveling to Key West vis the Key West Express but go elsewhere for your golf cart rental. The personnel where unfriendly, the golf cart was in poor condition, and the rental period is 24 hours which is inconvenient since the Express leaves 30 hours hours after arriving.
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April 2023 by susan n
Cart sounds like it's going to explode. Kept stalling out. Was filthy a chicken laid an egg in the back of it must have been sitting for a long time. They did come and pick it up at our hotel that's how bad it was beat up and disgusting
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February 2023 by Lindajoski
AWFUL! would not recommend-if possible would give zero review. Customer service was horrible. We had a 6 seater that was old and had an exhaust leak. It was the worst part of our first Key West experience. If you are staying a distance away from Duval Street you will get one of their old gas carts -be aware.
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February 2023 by J8743EFlisae
WOULD NOT RECOMMEND THIS COMPANY! Suspension on the Carts was shot, and in addition exhaust leak coming up to passengers with little or no torque. We paid at the onset for two days. However, we returned the cart a whole day early because of the poor condition of the cart and requested the money back for the extra day and they refused. Moreover, the staff was extremely unfriendly at the check in and check out. There are other companies that would be better.
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February 2023 by Linda J.
Terrible customer service. Agree with Misty P's review to rent elsewhere. There are other companies who would love your business. It was the worst part of our Key West experience.
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February 2023 by Kenneth Philips
Are you looking for a stress-free way for guests to get around your event? Electric cart rental is an excellent option that offers a convenient, comfortable, and safe way to transport groups of people. With electric cart rental, you can ensure your guests get to their destination quickly, without having to worry about traffic or parking.
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February 2023 by Am Khaled
I recently rented a cart from Conch Electric Cars Ferry Terminal and was thoroughly impressed with my experience. The process was seamless and the staff was incredibly friendly and helpful. The cart was in great condition and made getting around the island effortless.
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February 2023 by والي الدين حسن
I recently had the pleasure of renting a cart from Conch Electric Cars Ferry Terminal and I was thoroughly impressed with the entire experience. The rental process was seamless and the staff was incredibly friendly and helpful. The cart itself was in excellent condition and made getting around the island a breeze.
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February 2023 by moasa lhwyty
I recently rented an electric cart from Conch Electric Cars Ferry Terminal and was thoroughly impressed with the experience. The staff was knowledgeable and friendly, the electric cart was clean and well-maintained, and the rental process was seamless. The electric cart was perfect for getting around town and I appreciated the eco-friendly option. I highly recommend Conch Electric Cars Ferry Terminal for anyone in need of an electric cart rental.
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December 2022 by Madison Seitchik
Horrible customer service. Our cart started breaking down with 50% battery left. There aren’t enough reliable EV chargers on the island to have an EV in the first place. They told us our hotel had a charger but it doesn’t. Google maps also took us to a hotel that said had a charger, but doesn’t. Anyway, whenever we called to ask for help, she was rude, telling us we should have charged the cart. Even when explaining our issue she wouldn’t agree to pick us up and even hung up on us. She refused to take our calls as well. Eventually, she came. Then, we were charged a late fee, even though we called 30 minutes before the cart was due back to the shop, trying to explain our issue. They even claimed to have called us back, but there’s no proof of that with our cell phone call log. It was a straight up lie to try and claim they were in the right for the extra charge. After a lot of back and forth, more than 24 hours later, our money for the “late fee” and a partial refund ($30) was given back. Sure, I’m glad this is finally over and things were made right again, but this experience left a bad taste in my mouth. Especially because the Key West Express recommended this place to us. I told them whenever we were getting on the boat to never recommend this place again. They very well must know about the issues other people are facing considering I’m seeing plenty of reviews calling them out. In conclusion, I cannot recommend this place to anyone choosing to visit Key West. I hope there are other golf cart rentals on the island that are great, because it really was a great and affordable way to get around while we were there short-term.
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October 2022 by Julie Brown
We rode the Key West Express from Fort Meyers to Key West. They have a special rate with Conch Electric Cars for $139 for a 2 person cart. We rented the cart and when I went to pay I noticed they charged me $199. I told the owner and she said we should go ahead and take the cart and when we get back she will have issued the refund. This was September 10th and as of today September 27, 2022 I have yet to receive the $60 refund. I called them a week ago and a representative told me the reason I didn't get the refund was it was entered wrong and he said he fixed it. Well...still no refund so this morning I had to take time out of my day to file a dispute with my credit card company.
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October 2022 by Brenda Sarcone
Avoid this place. We were off to a good start and everything seemed ok. Our car literally stopped 2 times in traffic and had to be pushed to the side of the road. Since this happened on the way back we were not to upset but wanted the woman who worked the desk to know that we literally had to push the car. She asked why we didn't call so they could provide another and I explained we were heading back at that point. I waited at counter expecting, at the very least, and apology. She seemed unfazed and said we could leave... we did and will never be back. Wish I had read these reviews first. Fyi there are other places a short walk away to rent. Shame on Key West Express for encouraging patrons to use them.
