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October 2024 by Winston Gell
Casa Marina is a beautiful property in a great location, and I’d gladly stay here again. Austin and Nicole were very pleasant and added a nice touch to the experience. However, some parts of the hotel feel a bit run down and could use some uplifting. Considering the premium prices of most nights, it doesn’t quite meet the standard of a 5-star hotel. Small issues like an almost empty body wash bottle, dirty walkways, visible water damage on the ceiling, tears on the bedsheet and an average breakfast detracted from the overall experience. Overall I'd recommend it if you can find a good deal.
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October 2024 by Jen
Absolutely beautiful hotel. The adult pool was so warm and amazing. We really enjoyed our time there. Would definitely go back.
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October 2024 by Lauren Duggan
Very nice hotel; rooms were great, easy access to the ocean. Self-parking was strange since it was kind of across the street from the hotel, so definitely worth dropping bags off at the hotel first before moving the vehicle to the parking lot. There was a wedding and reception one night which was a bit loud, but not too bad.
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October 2024 by Diane Williford
This hotel is impeccable, private Beach access with bar & food service, open air dining Beach dining, we felt like we were on a private island! Sunset views are amazing!
Rooms: The hotel is newly remodeled & the rooms are gorgeous and sparkly clean!
Walkability: Easy to walk to the Southern most point & Duval Street for all the Key West action
Food and drinks: We had drinks on the beach, a full dinner beach side at sunset & breakfast on the patio, all so romantic and relaxing, we could have stayed there forever!
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October 2024 by Willie Sheffield
The property is amazing. The hotel is older but the rooms are updated. You won't find better views in Key West.
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October 2024 by Jason Hindson
Updated: on top of the info shared previously, I discovered they charge a $60/day 'resort fee'. This place is a joke. It's not a resort and the fees they charge are unjustified. There are no amenities to use, meals are not included, this place is a total rip off. It's a hotel trying to position itself as a resort. Nothing about this place is worth the room rate or daily fees.
Regret. Exceptionally high prices for marginal food and drink. They upcharge for seemingly basic things like beach couch, padded pool chairs, and the use of pool side cabanas. Entire facility was under construction from inside out. Elevators didn't work. Pool cleaning happens during busy morning hours instead of early, before people wake. The beach and surrounding facilities were dirty. Really disappointing place. I definitely wasted my money staying here.
Noteworthy details: On the quite part of the island. Far away from the action.
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October 2024 by Jose Riveron
I recently stayed at Casa Marina for 6 nights. As a Hilton Dimond Member, and having stayed in so many different Hilton properties around the world, I have to say that I was less than impressed.
1. My room was filthy, dusty, and very basic. I had the King Ocean View with Terrace - which its price range between $850 - $1,097 per night (unacceptable). Not to mention the pathetic thermal/paper coffee cups provided in the room. You would think with those prices they would have ceramic cups.
2. WiFi - Extremely unreliable. I kept loosing connection while in the room.
3. Hotel Breakfast - not worth the price! (Although most of the staff was friendly, some others acted like robots and payed no attention to customer needs).
4. Trying to get change to tip the staff was a mission of its own, no one seemed to have change… come on! The bar sent me to the front desk, the front desk sent me to the valet… The valet staff was able to break a $20 in two $10’s, no $5’s…
5.The beach!!! My Gosh this was the worst part! The private hotel beach was full of debris (plastic bottles, cups, straws, cables, pieces of wood, and lots of dry seaweed) I literally found myself having to clear some of the debris and hiding it under my beach chair so that I could take a decent beach photo to post on my social media. Just like the room being dirty, this is unacceptable. Specially since they charge a hefty “resort fee” of $56 +tax per night. I walked over to their sister property “The Reach” and their beach was so much nicer and cleaner. They had 6 days to do something about the beach and never did. No excuses!
6. The main elevators weren’t operational. I had to make a big loop to use another elevator that was also filthy and smelled pretty bad. Dragging bags after checking in and upon my departure was an additional inconvenience.
7. Service inconsistency - No consistency in the quality of food and beverages. The presentation was different every single time, making it difficult to know what to expect.
8. The hotel is in a great location! Not to mention it’s history. This property has so much potential, but will I give them a second chance and stay there again in the future? Will I recommend it to friends and family? Probably NOT.
Update: The hotel, replied to my review 2 days ago, asking me to contact them to so they can follow up with me. Today, their reply was edited to a simple and pathetic apology. I see no genuine intentions of fixing the situation. I will file a formal complaint through Hilton.
See screenshot below with previous reply from the hotel.
Rooms: Dirty, French door glass was filthy, the glass on the baranda (terrace) filthy, sticky,,,
Food and drinks: Quality and service not worth the price. Very inconsistent.
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October 2024 by Alicia Winstead
Only thing I was very disappointed with was the added charge. Got charged for valet parking when we Ubered in and every where we went. But it was corrected immediately. Other than that we love Casa Marina.
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October 2024 by Wafa M
Beautiful property and great location. The reason I gave 2 stars is the staff. Actually it should be one star due to overall experience that we had. The front desk person Dayan was so so rude. I have never seen anyone behave like that at any of the hilton properties. I am a diamond member and I intended to pay for an upgrade. We usually get the best available room at all properties, esp for special occasions. They had availability but rudely said ‘we have to sell them’. I didn’t even want to interact or request anything more after that. The room we got had the dirtiest window to ruin the view. Upon requesting they were like we don’t think they’d be able to clean them during your stay. Another incidence, we were at the pool and asked the attendant to open an umbrella and he said ‘is the sun even out?’
They really need to work on their staff. I have been to over 100 hilton properties over the world and this was the rudest staff ever. Def causing a decline in our overall experience.
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October 2024 by Andrea
Beautiful and elegant always charming with the live music that they have playing the food is amazing the pools are great great views great location can't say more it's beautiful
Rooms: Elegant romantic beautifully made
Nearby activities: Do you have Duval Street close by Raffi simonton Street Pier you have fun butterfly exhibits the garden museum Hemingway home Mallory Square sunset festival, all sorts of stuff to do on Duval including Bar hopping and karaoke, strip club "Vixens Cabaret" formerly known as The Bare Assets.
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October 2024 by roma armenia
We had the most amazing time here. Booked resort passes for the day. Unfortunately the weather was rainy, overcast, and cold bc of Florida weather… David, Furkan, and Jesse made the day absolutely unforgettable. We spent the day in a covered cabana & had a fruit platter and prosecco delivered to it. Exceptional service and they all were very attentive and made the whole experience so enjoyable. Florida weather thought they could rain out our bachelorette event, but Furkan and David ensured we had such an amazing time! I highly recommend! The food and drinks were also insanely delicious & exceeded my expectations! All the girls had the best time & we wouldn’t change the day for the world!!!! ❤️
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October 2024 by Amelia Lezcano
Got to come spend the day here and had an absolutely amazing time! Shoutout to David, Jesse and Furkan for the amazing service and time. You guys took amazing care of our party. I got to celebrate my bachelorette party here and we couldn’t have had better food, drinks or hospitality!
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October 2024 by Alexandra Lezcano
Amazing pool side service!!! Such a perfect resort for a day time pass or a weekend stay! Thank you David, Jesse, Furkan for an amazing day !
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October 2024 by Hailey Hupp
We just got back from our stay and it was phenomenal! My fiancé proposed to me our second night there and the staff came together to help him make it a success. They captured the videos and photos we will cherish forever and for that I am eternally grateful. The food was delicious, the service was amazing, and we loved our room that was an oceanfront view. We can’t wait to come back and visit again! Thank you to everyone at the Resort for making this such a memorable experience ?
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October 2024 by Bryant Carballosa
The experience at Casa Marina fell short of the expectations for a $1,000 per night stay. While the room size was adequate, the bathroom was notably small. Unfortunately, the hotel also faced several operational issues during our stay. The elevator was out of service, which was highly inconvenient, and the beach was in need of attention, with debris and trash scattered throughout the area. Additionally, the dining options were limited and overpriced for the quality offered. At one point, we received undercooked food that had to be sent back. The service, apart from an excellent bartender named Danny who was attentive and crafted outstanding drinks, was subpar, with staff displaying a lack of professionalism and customer focus. Regrettably, this stay did not meet my expectations, and I do not plan on returning.
