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July 2023 by DIVE GIRL
NASCAR of trailer tire replacement . When your in an emergency they get you on the road ASAP . Thank y’all so much!! Love Dive Girl & family
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May 2023 by Veronika Smith
What a life-saver! We were in they Keys on Mother’s Day weekend when the bearings on the jet ski trailer gave out. The Trailer Shop repaired it within two hours and saved our weekend! Thank you!
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April 2023 by Jenni Bridges
Great service! Great price! On an emergency Easter weekend, our trailer wench broke at the boat ramp. Unable to trailer the boat back to Fort Lauderdale that night, we were able to leave the trailer for repair. The customer service and repair was friendly and very helpful. Price was a value. They made what could have been an awful situation very manageable.
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April 2023 by Lee Wright
The team here went completely out of their way to fix my trailer the day before Easter. Can’t thank them enough for the quality customer service and professionalism. The quality was top notch as well! Highly recommend!
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April 2023 by Joe Mastrapa
Great outboard service. Fast and reasonable. They also have brand new boats at great prices.
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November 2022 by Manuel Flores, Jr.
Around a month ago, our trailer broke down while my wife and I were traveling to a family reunion in the area from out of state. Recalling the excellent service I received years ago at this same store a few years back, I called to locate the parts I needed on my list. I spoke with a girl by the name of Rachel. Unfortunately, this turned out to be one of the worst experiences I've ever had in customer service; and why I will never be coming back or recommending this to any of my family in the area or friends who visit the keys.As I was trying to explain to Rachel what I needed, I was talked over nonstop. She rudely insinuated that I didn't know what I was talking about. When I asked if I could please speak with someone else, she asked me to hold, and then proceeded to very audibly complain about me to someone else in the office.I asked if anybody could get back to me who could actually help me locate/order the parts I needed, and I was placed on a near indefinite hold. I gave up on waiting after a considerable amount of time, hung up, and called back. When she answered again she was very short with me and seemed upset that I hadn't continued to wait on hold.I felt very disrespected, and didn't think there would be any point in trying to call back to speak with someone about the rude and dismissive treatment I received. Instead, I called another local shop that was even closer to where I was staying in Islamorada. South East was not only extremely helpful, but very courteous and respectful. Thankfully, I was able to limp my trailer to them for service. They'll take a little while to get things done. But you can't beat their customer service. I have a large amount of family and friends in the area, as I'm originally from there. I would have gladly recommended this business had their customer service been even moderately as decent as I remembered. (It certainly disappointed me based on my expectations from my previous experience, and its other glowing reviews since.) I was treated so rudely for just trying to find parts, I don't even want to know what the rest of the staff is like--and definitely wouldn't send anyone I know over there.
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September 2022 by Chad Miller
These guys are awesome! I drove down to pick up a boat. 800 miles. Typical story. Immediate flat tire on trailer. The trailer shops was about to close in 5 min. I limped in. They stayed late to try to get me on the road. Realized two of my hubs were shot too. Long story short… they replaced 4 tires, new hubs, lighting wiring harness, repaired winch… got me on the road the next morning! They saved me from being broken down somewhere on the turnpike! Thank you so much Joey and team! Y’all rock! Highly recommend these guys! And yes pricing was fair and they didn’t gouge me for emergency services.
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August 2022 by Mike Abreu Outdoors
I bought a sea pro boat and dealt with victor. The process was great and customer service was exceptional. Loan approval took longer than expected but i understand that was out of his hands. Would definitely recommend trailer shop for all your boating needs.
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July 2022 by Lowell Bernhardt
AWESOME!The jack stand on our camper busted while setting up on our first day in the Keys. Even though our jack was not a common boat jack they had what we needed in stock and was fairly priced!The gal behind the counter went above and beyond to help us.I told her I'd vote for her for employee of the month! Well done!
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March 2022 by Mark Albury
Place is under new management for 4 years I'm told now. They turned over the job quickly. 120 dollars an hour. So if it's to much for you, on them.
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December 2021 by Cayden Productions
My family and I after a weeks vacation were driving home, when we heard a rattle coming from the boat trailer, we needed expert help before driving 6 hours back to Jacksonville, so we stopped at the trailer shop in key largo. Victor took a look at our trailer and gave us expert help and got us on our way back home. Highly recommend!
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December 2021 by John Kinney
I needed a new axel for the trailer for my flats skiff. Though they did not have the same straight axel, they said that they could install a V axel as long as they add enough spacer to keep the wheel well from rubbing the tire once the weight on the boat is on the trailer. They knew this was a problem they would need to mitigate but assured me it would not be an issue. I pick up my trailer and put the boat on it before leaving town, only to notice that the wheel well is rubbing the tire and is scorching hot to the touch because of the contact with the spinning tire. At the time my bilge also needed to be replaced, so leaving the boat in the water while out of town was a major issue for me. The trailer shop did eventually fix it after trying to negotiate with me to take longer to do the job, and was hardly apologetic for their mistake which was a major headache for me. My trailer is now functioning, but I would not recommend this shop.
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October 2021 by Emily Hopkins
I would love to give this establishment a better rating but unfortunately I cannot. We dropped our trailer off and the worker said they would call that day to give an estimate on how much it would cost. That day came and went and so did two weeks. Finally they gave me an estimate which was fine with me. They said it would be ready that following Tuesday, no problem. That Tuesday came and went and not a peep. We reach out the next day to see what the update is and the person on the phone said they would call back with an update. No call back. Finally we go to this establishment to see what is going on and they said oh your boat is ready with a price tag of over 1k what they originally told us. Horrible communication and customer service. I will never recommend this establishment to anyone.
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August 2021 by Margo M.
Needed an immediate fix for a piece that broke off the boat trailer and they had it in stock... in and out in 5 minutes. Could use a better selection of "value" tow straps... but aside from that, good experience
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June 2021 by Joshua Welzel
Excellent service. Helped us out of a major bind. Highly recommend.
