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May 2022 by Trudy D.
I would think twice before using Melissa at Green House Salon. One week prior to my daughter getting married, Melissa called her and told her she was no longer able to do her hair and make up along with the six others she had promised to take care of. Communication throughout the year prior to making arrangements was few and far between on her part. Hopefully she never cancels last minute to another Bride!! Very unprofessional! She doesn't deserve the one star but it wouldn't post without it.
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February 2022 by Cheryl F.
After 2 days of calling, trying to book an appointment for a massage for myself and my boyfriend at the "peaceful beachside pergola," I finally reached out to Bakers Cay Resort. They were gracious enough to walk over and give the salon the message that I had been trying to call. A few minutes later my message was returned by a rude employee that seemed to be too busy to talk to me. She said they were really busy because of the holiday and they had client's that had booked months in advance. I wasn't naive realizing they would be busy. I was just hoping a last minute trip could be enjoyed a little more by a nice, relaxing massage. Mind you I was trying to book a $500+ service. Once I told her what I was looking to book... BLISS PACKAGE Experience pure bliss at our beachside pergola, tucked away on our quiet nature trail. The sounds of wind rustling through the natural hammock and the gentle waves of the Florida bay bring you to a state of deep relaxation, helping to calm your mind and body. 50 minutes $185 80 minutes $250 (for 2) We finally agreed on a time for the appointment for that coming Thursday. Arriving at the resort on (Monday) Valentine's Day we explored the beach, tiki bar, grand lawn, pool, and the "quiet nature trail." I was trying my hardest to find where they would perform our massage services. Once Thursday arrived we made our way to the salon, 15min before our service that was scheduled at 11:30am. We were surprised and a bit worried that it was still closed with the lights turned out even though we noticed the sign on the door said open at 10am when we went for breakfast. Shortly after 11 we were allowed in to fill out necessary paperwork. When asked about the location of the massage, I was told it would be in the middle of the "quiet nature trail." Well, the trail was quiet on Monday because it was cold, windy, and not a lot of guests were out. However, on Thursday, the prettiest day of our trip and why we decided to book it outside next to the ocean waves, it was the busiest we had seen the resort. Understandably! I can't understand why on earth would you misrepresent the accommodations that poorly..." Experience pure bliss at our beachside pergola, tucked away on our quiet nature trail. The sounds of wind rustling through the natural hammock and the gentle waves of the Florida bay bring you to a state of deep relaxation, helping to calm your mind and body." SERIOUSLY EXAGGERATED! Oh, and let's not forget that the salon was not aware we wanted to be outside when we arrived for our scheduled appointment. Apparently, the salon needs to give the resort several hours notice to approve the use of Bakers Cay pergola. This was not previously handled by the salon. In their poorly kept records, they did not have us down for the "Bliss Package" that was described on their website. And apparently, the difference with getting the package, we were told, was that we would receive a bottle of champagne. Ok, thanks, but the quiet relaxing massage outside with beautiful scenery and the sounds of the waves was what we were really hoping for when we made the appointment a week ago. The website didn't even mention champagne. I don't want this to be all negative because once Sarah got me on her massage table, her technique and overall performance was PHENOMENAL!!! I would give her 5 STARS without hesitation and r!! It was a real shame that she had to apologize for our poor experience. For the resort to be nominated for a Travel + Leisure 2022 World's Best Award and have a salon that is that poorly run, I was very disappointed. Now I know why it always looked closed the entire time we were there for our vacation. If I were a guest looking for a great massage experience, I would find Sarah and book through her directly! Maybe the owners should let someone else run it while they focus on hair or maybe find another location where they can just specialize in hair services. It blows my mind that this location is not held to a higher standar
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December 2021 by Elle F.
We had an appointment for our very young unvaccinated daughter. Nobody was wearing masks, omicron spiking etc. Brought some extra masks and asked stylists if they would wear them. They tossed them to the side and when we asked again to keep our daughter safe they said there was "no reason to be combative". Probably a nice place if you don't mind getting your haircut by people who are selfish and don't care about basic safety (even when asked) or the health or wellbeing of their customers.
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October 2021 by Mary Houston
First time clients. Melissa did my daughters hair and makeup for her first HoCo. She went above and beyond. She did an amazing job! My daughter looked amazing. Thank you Melissa for bringing out her true beauty.
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February 2021 by Danielle Albury
I feel so good! Had a scalp treatment & I feel refreshed. My hair & scalp are as happy as can be. Thank you for the pampering session.
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November 2020 by Sarah S
Melissa is the only person who knows how to cut my hair the right way! She is the only one who can get the color right too! I have long hair and like lots of layers. I don’t live in the Keys anymore but am planning to make the drive soo so she can revive my pandemic hair!
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October 2020 by Dena B.
We had a massage with Sarah. It was unbelievably the best massage I have ever had. Great Covid precautions. Careful and safe. Would Highly recommend the massage!
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October 2020 by Lauren Matheny
Melissa was absolutely amazing!! She did my hair and makeup perfectly!!
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June 2020 by Mary Smith Arguez
Melissa, thank you so much for the wonderful work you do! I have been coming to your salon for almost two years now and love my cut and color every time. This salon also offers massages, manicures and pedicures and so much more.
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June 2020 by Alisha Dillon
Erin was great! She listened to me and advised me on my cut and color. She is very detailed and meticulous in her work. I highly recommend her.
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February 2020 by Laura Ashleigh
Looking for talent? You’ve found the right place. Melissa is your go-to for wedding hair, a date-night blow out, or your permanent new stylist in the upper keys. Pro Tip: Plan ahead - her schedule is packed for a reason ?? Also on-site: mani/pedi and massage. Top it off with a mimosa & meet your friends at the resort for some cocktails & nosh. Make a day of it - you’re worth it!
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December 2019 by Mary A.
Melissa has only been doing my hair for about a year. I went to her because my regular lady was not available. And I never went back. She is amazing. I have not taken advantage of it yet but the salon also offers massage. And I have seen the clients after and they were all super happy.
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June 2019 by Carmen Kelley
The best
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April 2019 by Eileen Kearns
Best hair salon I have been to in years. Melissa is fantastic, offered very good suggestions and I was so pleased with results of both colour and cut. The place is spotless, so clean and just a pleasant place to be. Prices reasonable too. I wish you were in my hometown in Canada!
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May 2017 by Val P
Great price. Great service. Great location
