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March 2023 by Brandon Burns
I pulled out 300$ out of ATM this evening. It's only time I used my debit card today. Five hours later someone pulled out 120$ from my card and they tried again. But it denied the second time. I will never be back.
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March 2023 by PK Special
Bank of America is garbage, I was trying to make a $30,000 appointment,, I didn't feel comfortable carrying that much money Is wait in line. I don't understand why they have all these empty offices And they want taxpayer money. This They told me I can't make an appointment I have to wait in line
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November 2022 by Divina G.
didn’t really have any issues whenever i have transactions with them, Ruth helped me as soon as she can earlier and staff was nice.
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March 2022 by David whi
There is just about always a long line because they usually only have ONE person actually working at the counter while one or two others are doing other things besides serving the customers.
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October 2021 by Cristiane Novaes
there are not enough people to serve, only one person for 15 customers! It’s crazy I’m waiting in the line 30min and still have 7 people behind me
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July 2021 by EddyM
Horrible experience. After just a few days in the Keys after moving from up north, went in to open a checking and savings account with a 1st. tranche of a substantially large deposit. It took 2.5 hours!!! The person who was helping us was not very familiar with the system and procedures. But, I place ALL the blame on the lack of leadership by the manager (J) After realizing the rep was having issues, she (J) would periodically make suggestions or answer question instead of taking over and assisting us. My spouse had an appointment which almost missed and had to be moved. This manager barely apologized for HER incompetence, lack of customer service and leadership. Instead, towards the end, when she finally took over the process, would answer any of our questions in a rather condescending fashion. Planning on opening an account next door and withdrawing the initial deposit.
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May 2021 by Fab
This is the absolute worst Bank of America branch in the country. Tellers are lazy and rude. No drive-thru, not open on Saturdays..
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May 2021 by Joe Lombardo
Short staffed and they want to charge me $8 per check to cash a check
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October 2020 by Aj Jergins
Worst customer service. No drive through. Rude tellers. I wish there were better options for banks in Key Largo.
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February 2020 by Grizzly Bluff
Went into the lobby at 9:05 am. Five minutes after they opened and needed to deposit a large check to my personal account and another large check to my business account.
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May 2019 by Michael Borguss
Their system made a double credit card payment, overdrafting my account. The reversal ultimately took three weeks to solve. This branch was no help. Constantly having checks held for deposit more than a week. On top of Bank of America's need to have a political opinion even though they are a publicly traded company. An account here is no longer worth the convenience of many locations as that was the last positive.
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July 2018 by A Johnson Schmid
Really great team at this branch!! Susana and Julie took my daughter's experience of making her 1st deposit very seriously AND made it a fun educational experience for her! Thanks, BoA Team!
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June 2018 by Julie Sogegian
Bank of America closed 3 credit accounts which were over 15 years old totaling 47,000 with no notification until after closing. All had zero balances and zero late payments. My credit score has since dropped 150 points in one month. There are no other negative factors or changes on my report. They deny that their closing of my accounts caused this, yet refuse to reopen them due to my now low credit score. I have been with this bank since I was 18 years old and with three clicks they have ruined my credit that took me 22 years to build. I am so frustrated.
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December 2017 by Rick C
Once again just spent thirty minutes in line... One teller right at noon when everyone is on their lunch break. Twelve people in line, I was third and still waited thirty minutes. Worst location I have ever dealt with. Tellers are all friendly, but only having one at lunch time and on Friday afternoons is just poor management.
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November 2017 by keefer keef
Poorly managed, SLOWEST bank in the world, please don't waste your time here, I literally turned to stone waiting for the only teller working, yessir only 1, worst bank in the keys$!!!#/&
