April 2021 by 28 puñaladas
horrible! they delivered my jewelry package to the wrong address and they don't want to take responsibility, lousy servicethis is the guide number, in case you deign to retrieve my package 4203314992748927005455000153746344
March 2021 by Daniela Paredes
the closing time online and on their front door clearly says 5 pm monday-friday but today i went and they were closed. when i knocked to ask the lady at what time the closed she just did a little hand gesture and didn’t speak to me. the customer service is bad there
January 2021 by Sergio M.
You want to come visit and do all of your transactions on Saturdays between 12 noon and 1:30 pm. As George Constanza from Seinfeld would say: "Serenity Now" . Things are spaced out, there is a calm and stillness in the air, the staff is friendly and attentive. I know what I just said -- and if you feel like this could be The Twilight Zone and don't believe me go and see for yourself. We live in downtown and we will gladly make this our go to Post Office moving forward.
January 2021 by Alberto Menolascina
Rude, aggressive tone, completely disorganized. They allow customers to book appointments and then they don't have personnel to process requests and ask you to go back home after they led you wait for 1 hour. In all this, they couldn't care less that an infant 2 weeks old was waiting there and had to be fed.
October 2020 by Viktoriya Plyuta
Not providing services that online say they would. NEVER PICK UP THE PHONE.
October 2020 by Dr Robert Allison
Never in my life have I experienced so much lost mail or mail delivered to the wrong address as I have had with this post office. Complaints have been made but have not resulted in improvement. This office will be reported to the regional and central administrative offices.
June 2020 by Alex Galan
The employees at the office are excellent and attentive. However, those who handle the deliveries are another story. One has lied about attempting delivery. I was home and so was my family. No one knocked. Also lied about leaving a notice of delivery attempt. Will be avoiding as much as possible in the future.
March 2020 by Tammy W.
The one star is for the staff, who are generally very nice and helpful. However, my recent experience shipping items internationally was a disaster. I paid over $70 with money back guarantee priority shipping. The items were supposed to get there within a week, but it took much longer. Online tracking info wasn't even available. Hence, I filed a chargeback with my credit card. But USPS had the nerve to even dispute that for their failure to deliver in a timely manner. I would not ever use them for international shipping, lesson learned. Should have gone with FedEx.
December 2019 by Anderson Mayfield
Growing up, going to the post office was similar to going to the DMV: long lines, angry people, rudeness, etc. But either things have changed, or I have just happened to have lived in areas with friendly postal workers: Kaneohe, Hawaii (excellent customer service), Lafayette, Louisiana (oil center branch-ditto for service), downtown Indianapolis (literally won awards for their excellent service), and now Key Biscayne. Although I don't live on Key Biscayne (since I am a poor person), this is a great, efficient, and friendly little post office based on my two visits. In an unfriendly place like Miami where kindness is in short supply, I especially appreciate these such businesses!
November 2019 by Dinesh Prajapati
Can't be so sure about it. Service level varies by the time.
October 2019 by Martha S.
Really love this place!!! Woody is super nice!! He is always willing to help customers; I always try to send my packages with usps cause I love how they take care of things.
September 2019 by Melba Castaneda
September 2019 by Choco España
I made an appointment they told me i could come today at 1:30 i got there and they called me a liar said they dont do walk ins and the passport person isnt there so only the manager can but she doesnt have to and therefore wont since its a “walk in” even tho i made an appointment over the phone days ago and even had my job let me off early to come
August 2019 by Dano G.
Absolute idiots work at this location , we go in and ask for fax service . Teller is telling us they don't do the service just go to Winn Dixie we make the drive to Winn Dixie and Winn Dixie doesn't send faxes . What an idiot !!! Thanks for the waste of time . Post office employees are always slow in the head
February 2019 by Mileidis Rodriguez
They take forever to answer a phone call been on the line for 2 hours and still nothing. Worst customer service ever.