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March 2024 by Pili Alvarez
Horrible place and customer service
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March 2024 by ingrid valencia
I been coming to hand and stone for more than a year. I’m always happy with my massages. Isabel is excellent!
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March 2024 by Eglys Cruz
I just had the worst experience in a Spa…. I booked a couples massage to celebrate Valentine's Day with my husband and first they gave me a price and then they apologized for an error in the system and they gave me another price, I still made the appointment and we went to our massage, the masseuse was very friendly, but the massage was very disappointing, it was a caress, not a massage, even though I asked him for more care, and he spent more time caressing my head than my back... it was never 50 minutes, it started at 1:15 and It ended at 1:50... and the other surprise was when I went to pay, the price that they had clearly given me for a couples massage ended up being individual... I mean another price change and this time double... the manager tried to help us , offering us the members' price, which in the same way was not what they had told us, but not so absurd... in conclusion, the place is mediocre from the beginning to the end and my Valentine's Day with the illusion of the massage couple turned out to be a horrible experience… I do not recommend this place, I will never return
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February 2024 by Lisette Brito
It seems that they are not interested in giving Appoiment to the community that does not speak English
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January 2024 by Marco Xavier
Love the service. I go everymonth to get a massage.
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December 2023 by joyce caba
Awful customer service. Do not go to this location. I booked an appointment for my dad over the phone and they never logged it in. My dad showed up and they told him the appointment doesn't exist. I told them the exact date and time I called and all they could say was "we have no recollection of this"... instead of apologizing for the mistake their staff members made.
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December 2023 by Rose Hernandez
I’ve been coming here for over a year now for monthly facials with a membership after initially receiving a gift card for a facial or massage. I see Carolina who is amazing! My skin is so much healthier since getting services with her. She is very knowledgeable and cares about what she does. I would strongly recommend seeing her. The front desk staff there are always very friendly as well. Location is always clean and super accommodating.
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November 2023 by Lilies maria
Very discouraged with the treatment of their customer service associate and manager I was charge for a membership $69.95That I didn’t request or sign up for when I requested a refund I was told that it was not possible and asked to leave iRequested to talk to the manager I was told by the associate She was too busy very unprofessional place I didn’t request a membership only an appointment Now hand and stone in Kendall charge membership fees and then they charge you for the service
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October 2023 by Yaikibel Lopez
Very bad experience with this place, first to schedule you have to give the card number they told me that it was $79 per hour of massage, then when I went to pay, no, it was $129, well in the end they charged me the 79, then I made an appointment and they I got sick and I couldn't go since they already have your card, they took $40 from me because I couldn't go, something that was never explained to me, terrible experience (
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October 2023 by Mercedes Feliu
Jessenia is awesome!!!!!!
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September 2023 by Vanessa V
The Hand and Stone in Kendall is 88 the Street in the Palms, hands down has the absolute best customer service experience in town!! Honestly, better than Chick -fil-a lol no shade, just straight facts. No matter the situation the representatives make sure to treat every customer with care. Each and every experience is absolutely amazing. They are lovely ladies in the front are all warm, kind, professional, always greet you with a smile, they go above and beyond to make that you are happy and comfortable when you are there. I would definitely recommend for to everyone book a membership. When I leave from my massage I feel like I’m walking on cloud 9, no pain and the best part is you feel stress free. The best massages, I love it so much that I gift spa experiences and they ended up wanting to become a member. I definitely recommend Hand and Stone. You will love it here definitely a great rating 20 out of 10!!
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September 2023 by Yamilet Hernandez
This is the worst place in the world. They lie to your face . Every time you call they don’t have an appointment but they have opening on the website. Terrible customer service.
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August 2023 by Giddel Aviles
I've been a client for a few years and I have always been treated right. Unfortunately I have not been able to go in because of my job but when I called to cancel my membership i was presented with different options that will allow me to continue with them without losing me as a client (which I do not want to leave) I spoke with Vivi, she was very helpful, great customer service, engaging, and very positive attitude. She was able to answer all my questions and I wish all customer service in any industry is great as she was with me. I'm a manager and in charge of sales and customer service for my company and I wish I had 10 like her. Thank you so much for your help. Thank you Hand and stone Kendall.
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August 2023 by Leonor Pimentel
From the moment you walk in to this establishment you are already healing. The calming music and the essential oil scent are incredibly tranquillizing. The Front Desk ladies are professional and are careful to guard your private information as they interact with you in the reception lounge.Carolina, the facial esthetician is knowledgeable and has amazing hands while she treats you. She informs you what she is using on you and what it is for as she is working on you. She is amazing!Leo, the massage therapist is fenomenal! It’s been a few days and I still feel great from my back chronic issues. He listens and asks for feedback as he performs the massage always making sure The draping is carefully placed at all times. This location and its staff is nothing short of any famous classy renowned spa.Hand&Stone has always been and will always be my place to go for the best massage and treatment.Thank you ?
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July 2023 by amanda o
It appears that hours of operation on google do not reflect the hours that someone will pick up the phone. It’s difficult to get a hold of someone here and even more challenging to actually be able to book with your therapist of choice. I spent the whole day on May 7 calling and trying to book an appointment. They claimed they were open according to their hours on Google, yet no one picked up the phone. I left several voice messages and even sent an email to the manager which I received no response from. This led to me canceling my lifestyle program. I was told that I had 90 days to schedule my last massage. They said that I needed to “prebook” yet calling two weeks in advance was not good enough and if I go past the time limit they provide they wouldn’t be able to accomadate despite my therapist of choice books quickly
